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U-Haul Trailer Hitches
- Automotive
- Coos Bay, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Coos Bay certified U-Haul Hitch Cen... read more
Location details
763 S Broadway, Coos Bay, OR, 97420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I recently rented a Uhaul truck. I chatted online and talked to *************************, a Live Chat Agent. She was very helpful. She solved my problem. I recommend using Uhaul services and using their online chat feature, if you encounter any problems.
Business response:
Hello ******* I am sorry about the issues you had but am glad to hear the chat agent was able to assist you with a resolution. Thank you for letting us know and I passed this information to the Chat Manager.
I had reserved 2 26ft trucks several weeks ago. Fearing the worst due to text from haul wanting me to drive 2 hours to pick up one of the two trucks, I called the location haul had sent where I would have picked up the two trucks. The gentleman on the other end said he had no idea why Uhaul said his location was where I was to pick them up. He said they no longer are associated with haul due to all the troubles they had with them.I then called the 800 number for Uhaul to see what the h*** was going on. The person on the othe... read more
Business response:
Hello ****, I am sorry about the scheduling issues you had with your reservations. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a car dolly from U-Haul, And rented it for one day. I picked it up Saturday morning and returned it the same day at 1 PM. When I returned it the U-Haul employee help me disconnect the car dolly from my truck and told me I was good to go. The next day I received a late fee charge of $20 because they said I didnt return the U-Haul until Sunday morning, when I had actually returned it early Saturday afternoon.
Business response:
Hello ***, I am sorry about the issues you had with the rental charges. Upon review of the rental contract, I see this issue has already been addressed and resolved by the location management team. I apologize again for any inconvenience.
I picked up a truck to use for my move to ********. Upon leaving, I noticed that most of the oil was on the ground, so I asked roadside assistance for help. I called multiple (20) times, and I was given an estimated arrival time of 120 minutes each time. My first call was around 7:30 pm PDT. During one of my many calls, roadside assistance told me that a tech had already come by. They didn't. A tech eventually showed up the following morning, around 10 am, and stated that the oil filter wasn't installed properly, which led t... read more
Business response:
Hello *******, I am sorry about the issues you had with the truck. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I reserved a U Haul truck and Moving help using the U Haul website on approximately August 17, 2021 which was approximately two weeks prior to my move date of August 30, 2021. At the time I reserved the truck the only location that had the size truck I needed was located on ************** in ******, ** and the earliest time the website would accept for pick up was 10:30 a.m. Based on that pick-up time I scheduled the Moving Help through the same website at the same time to arrive at 11:30 a.m. that day and I reserved 3 crew ... read more
Business response:
Hello ******, I am sorry about the issues you had during your rental. Your concerns have been documented and forwarded to the appropriate management teams to address directly with you. I apologize again for any inconvenience.
Terrible I checked in on line 3 weeks ago was charged and now 3 weeks later they charged me again. I called and had to stay on hold for ************************************************************** 3 business days and then god only knows when Ill get my money back. This should not have been an issue. I will never rent from them again.
Business response:
Hello ******, I am sorry about the issues you had with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I regraded to have hitch installed at U-Haul ******************************************************************************* did NOT even put screws back and also cut a huge whole underneath my car (more than twice big as they recommended on their ******* video) @5:16 of the following video https://www.*******.com/watch?v=IB9X4NYqrtk In addition, I contacted them and got no responses (4 months so far)Irresponsible people you should avoid going
Business response:
Hello Han, I am sorry about the issues you had with the hitch installation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
They changed our guaranteed reservation location and size of vehicle less than 24 hours before pick up time. Not only did they change the location, it was like a half hour further away. And we were guaranteed a 15' truck and they switched it to a 26' truck. We told them we needed smaller and closer and they told us that we had to take that truck or cancel. We cancelled. Just overall a very poor experience. We will use Penske from now on. They broke a guaranteed contract.
Business response:
Hello Shar, I am sorry about the issues you had with the reservation. I sent you a separate email asking for additional information.I apologize again for any inconvenience.
This charge is UNACCEPTABLE and nearly DOUBLE THE ESTIMATED AMOUNT I WAS QUOTED.I decided to rent this truck with the assumption it would be cheaper to move the furniture myself rather than hire someone. It turns out the charge was MORE, AND I had to do the heavy lifting myself. Your fees are extremely misleading, which makes it impossible for the consumer to make well informed decisions. I have been using Uhaul for years and have never ran into any issues like this. Unless youre able to reduce some of these charges, I will ... read more
Business response:
Hello ****, I apologize for any confusion with your rates. When you made the reservation online, the system breaks down the rental period rate, the per mile rate, and the optional damage coverage rate when you make your selections and again in the shopping cart before you complete the reservation. The shopping cart also includes the following statement All rates are in ** dollars and do not include sales tax or shipping unless otherwise noted. I documented your concern and forwarded it to the appropriate management team to a... read more
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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