Tuff Shed

Donna M 

on BBB

4 years ago

We were initially called to set up an installation. The day that was offered was a day we were going to be out of town, but told them it was okay for them to come and do it. They said they preferred that someone was here. We did switch the date and took off of work. They called the morning of installation and said they were not coming because it was raining. We did not have a drop of rain at our house and I told her that. She said that it was raining there and they couldn't even load the material. (when I checked their weath... read more

CJ D 

on BBB

4 years ago

ordered a 10 x 14 shed in August 2020 It's now Dec 1st and no shed but they keep billing me! They lie about deliver and schedules... sorry were so busy we can't install for 55 days... They make excuses ie, "Sorry we have to reschedule we ran out of material." "A no show on delivery day...Sorry our installer went to the wrong address." When purchased they knew my installation address and community park... telling me nothing is required just provide 18 inches around the unit... local requirements had 5ft easements, caused me t... read more

Diane J 

on BBB

4 years ago

I purchased shed October 7 and after getting the run around and told me it would be installed 5 weeks later The November 9 I was told it would be January 8, 202- 

Christy K 

on BBB

4 years ago

I purchased my tuff shed through Home Depot the first part of August and after waiting a month to finally get my install date, I received a call cancelling. I was told they had no contractors to complete the work and that although they didn't want to lose my business, was told to just "wait" and hopefully they would have a new date soon. I never did hear back from them and after numerous calls I was finally able to reach someone. I was told they might be able to get it installed next week and would get a call back the next d... read more

Robert G 

on BBB

4 years ago

Another 1 star review for an absolutely incompetent company. Waited two months for a shed so could be scheduled on a day off work. Called to reschedule for a week delay...ON A WORK DAY! Then they no showed after I took time off work (at a financial loss to me). Showed up the following day after I called Home Depot to demand a refund. Contract installers where skilled and the shed is well designed, except the materials sent were incomplete and the shed remained unfinished. After a week of trying to get someone to call me back... read more

Gene 

on BBB

4 years ago

I ordered a 8,600 shed they canceled 3 times and had me waste 3 days of vacation because someone had to be home . The evening before they confirmed with email that they would be out. they never called except on the last one the called the next day at noon and said they couldn't make it. I called in and got Sales (They answer the Phone) i told them to just refund my money and cancel the order. I was called back in about an hour and they said tomorrow the crew would be there. I keep my thoughts on that to myself, they actually... read more

Larry B 

on BBB

4 years ago

When I bought my Tuff Shed I was happy. It has been 13 years. Now I cannot get a return phone call or email from Tuff Shed on a warranty issue. The warranty is on the LP siding for 50 yrs. My siding is already failing. I expected Tuff Shed to arrange for a representative to come and inspect the shed. I made my call to the nearest Tuff Shed location and was told by the receptionist that a manager of something would call me back. It has been a month and no phone call. I have had to deal with some health issues this past month ... read more

Margaret H 

on BBB

4 years ago

I ordered a $3500 shed through Home Depot on June 13. My installation was just scheduled for November 7. That is nearly 5 MONTHS FOR THE SHED. It was an absolute nightmare. And it had nothing to do with COVID - I won't hear it. Over and over and over - for months - I followed up on the status of my shed. I filled out the initial paperwork twice, found people on LinkedIn to start emailing, and nobody gave me updates, responses were vague and didn't take ownership or responsibility. I went into Home Depot and complained to the... read more

Lisa C 

on BBB

4 years ago

We ordered our almost $7000 shed from Tuff Shed through Home Depot. The original installers came on September 11th and after borrowing tools from my husband, almost falling off a ladder that my husband had to catch, and letting one of the side walls fall onto our fence they told us they were given the wrong shingles and would have to return the following monday to do the roof and would install the lofts then because they were tired. Only 1 of the guys returned. He rang the doorbell said he finished and left immediately befor... read more