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Tuff Shed
- Contractors
- Portland, OR
About this business
Tuff Shed is America's leading provider of installed storage buildings and garages. Since 1981, Tuff Shed has been delivering on its customer promise of providing products of lasting value through the use of innovative engineering, proven construction techniques, and expert consultative services.
Location details
6500 NE Halsey St A, Ste A, Portland, OR, 97213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Avoid a shed tragedy and look elsewhere. This company is a prime example of what happens when sales volume becomes more important than customer service; a common dominator for **** ***** installation partners. Their crew installed the shed poorly, leaving huge gaps at the door and along the floor throughout, missed studs with their nails, destroyed trim, failed to clean up after the job and broke a sprinkler housing lid. They came back to repair the door and trim, but simply adjusted the door to move the large gap to the bot... read more
I'd just like to thank Tuff Shed for putting my anger management sessions to the test. Their lack of customer service led to a canceled order (unannounced and unwanted) after 4 months of planning, dozens of emails (the last 11 of which were never answered), many unreturned calls, and uncounted minutes spent on hold. After purchasing the shed through **** ***** and jumping through all the required hoops, including getting a permit, when the installation date approached, I got an email from **** ***** that the order was cancel... read more
We were really looking forward to getting a shed built and installed by this company. Although we use the shed, we never got the holes installed or the vents installed that we PAID FOR. The shed was placed crooked so it's awkward looking from the view of the street or house. We also requested 2 additional keys [since we cannot find anyone who can make us duplicates] and none of these situations have been rectified. We made multiple requests beginning last year and we have NEVER once received a call back until this year when ... read more
Don't waste your money. These are the highest price storage sheds on the market, birthday use some of the cheapest materials you can find. I paid $3,500 for a fairly small shed with a supposed five year warranty. One of the particle board doors is coming apart and several of the roof shingles are curling up and coming off. When I contacted the company about the warranty, I was told they would give me a quote from someone local to do the repairs. Roof shingles indoors that come apart and no longer clothes are not covered unde... read more
Bottom line/Short story: Nice unit but ridiculously complicated and subpar customer support before and during purchase/delivery/installation process. 3.5 months of BS between first contact and final incomplete installation. Ridiculous. Long Story 1.26.21: Found the display for sale on Facebook Marketplace and reached out to Mike regarding availability. Mike responded that it was. 2.7.21: I was able to visually inspect the unit at the store and reached out to Mike (Facebook marketplace conversation) along with a satellite pho... read more
Left 5 messages with 4 different people, both email and phone. Never received returned message. Horrendous customer service!
Terrible company and customer service. I paid 3,000 for my shed in full in October 2020. I paid 250 for the company to get the permit for me also. I contacted my state in January, Tuff shed didn’t even start a permit. I had to contact Tuff shed manager Austin and let him know that after 3 months no one started a permit for my shed. Austin refunded me the 250 for the permit. Now it’s April and still no permit because tuff shed employee are incompetent. Yesterday I cancelled the shed and got my money back through Home Depot th... read more
Didn't get any further than a phone call from Tuff Shed after I requested contact for a quote. I was driving when the return call came through and I let it go to voicemail. Fortunately, the message left was transcript and audio and I did take a screen shot of the message. It started out "no s*** yes this is (name or screen shot will be provided upon request don't think I'm suppose to include that under review submission terms) calling you about your need for a quote for a shed....." Guess what, I no longer need a shed quote ... read more
Buyer beware!!!! The sales representative was 5 star and the purchase process was simple enough. However, the sales representative is handicapped by a General Manager (in Mobile) who is mused by customers who think he must adhere to contract requirements. After the sale, you will be subject to a General Manager (in Mobile) who is insulting, arrogant, condescending, locked into a rigid production mentality and will call the customer “unreasonable” if the customer expects TUFF SHED to deliver and install on the established dat... read more
Frequently asked questions about Tuff Shed
How is Tuff Shed rated?
Tuff Shed has a 4 star rating with 670 reviews.
When is Tuff Shed open?
Tuff Shed is closed now. It will open tomorrow at 9:00 a.m.
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