Tuff Shed

Terry G 

on BBB

4 years ago

I had purchased a 12×16 tuff shed and it was installed last week. Well I noticed afterwards the door didn't catch good enough to secure my belongings. The door would easily come open if u pulled it rather it was locked or not. Just a simple adjustment is all it needed. I immediately contacted my salesperson and he said he will get Victoria an email to send someone to make the adjustments. After calling him several times and him notifying her on top of me sending her a email she finally calls me back. Victoria is Unprofession... read more

Thomas B 

on BBB

4 years ago

I purchased a Tuff Shed (mdl. KS) in 11/16. In less than 4 years the floor joists separated from the rim joists causing the floor to partially collapse. Tuff Shed sent a rep. to inspect the shed. He said was the economy model and the warranty was only valid for 12 mos. He did offer to repair it as independent contractor. I repaired it at a cost of 250.00. I submitted the invoice for repair and photos of the joist separations to Tuff Shed in Phoenix. I asked for reimbursement for repair. They never responded to my request des... read more

Jason H 

on BBB

4 years ago

Before I paid for the shed they called 3 times a day after I paid nothing for 4 months. The finally they get it put up. It leaks, shingles falling off and it’s only 2 months old. Called them to check the warranty and left many messages also emailed them nothing yet. Terrible business to deal with. Get you shed some where else. Not worth the hassle. The do short cuts on the shingles work. Very disappointed in this place 

John G. 

on BBB

4 years ago

I designed a Tuff Shed on-line and purchased the beginning of October ‘20. For some absurd reason, Tuff Shed PHX could not send me final documents that correctly reflected my design, so I then needed to cancel my initial order and create a new order. With the new order somehow now allowing Tuff Shed PHX to correctly utilize their own software, the install was scheduled for the first of December. When the day of install finally came around, and the installers showed up, everything seemed to be moving smoothly. This precise mo... read more

Jeffrey S 

on BBB

4 years ago

This is regarding the Ontario, California office. Placed order and 1k deposit in September 2020. Took them 2.5 months to submit simple plans to the building department. Still no shed. This caused hardship to us as other projects, that depended on this shed to be in, have been delayed. I called to cancel and they refuse to refund my whole deposit. They seem to believe that I am being unreasonable to complain about 4 months after the order and no shed. Absolutely terrible customer service. Avoid this outfit. 

VOFSAR 

on BBB

4 years ago

It will be a year this spring (2021) since I ordered my shed. It was finally assembled after rescheduling a few times by Tuff Shed. The anchors were not brought to the job site and now 8 or 9 months later, I still wait for the anchors to be installed. I have kept on them by email since the job started. I get token emails back saying they are scheduling, but seldom, if ever, speak to anyone. The phone always goes to a voicemail, and never a return call. I held back a little less than 1/2 the cost just for this type of issue a... read more

BEN 

on BBB

4 years ago

Horrible business , they are very unprofessional ! 

Desi S 

on BBB

4 years ago

Horrible business. Poor materials. Poor workmanship. They promise you a 10 year warranty but, when the roof leaks less than two years later, due to a bad batch of shingles that keep tearing off, they are unwilling to address the problem. STAY AWAY FROM THIS BUSINESS unless you want to be hiring your own contractor to fix it a year later. 

Clayton C 

on BBB

4 years ago

We purchased our Tuff Shed through Home Depot in Richfield Utah, through the whole process from purchase through installation Tuff Shed kept us informed on dates and what to expect. The installers were very good and let us watch and answered questions we had. The few concerns we had were handled by Mike at the main office in Salt Lake City. We are pleased with the customer care and follow up we received by all staff and installers. The pricing we received for the size of the shed we bought was very fair. We would highly reco... read more