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Toyota Service
- Auto Repair
- Grand Rapids, MI
About this business
We are a Toyota Service Center located in Grand Rapids MI. Why service your car with us? Here are a few good reasons: 1. We use genuine Toyota Certified Parts and Accessories to ensure lasting like new performance from your Toyota. 2. Toyota Certified Technicians 3. No Cost Toyota Care Program - every new Toyota has a nationally recognized Toyota (2yr/25k service) 4. Free Service Shuttle. We'll bring you anywhere you like within a 20 mile radius. 5. Free Towing - within 25 miles of our dealership. 6. Deluxe Customer Lounge -... read more
Location details
2555 28th St SE, S.e., Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Didn't end up purchasing there but Rachel and Darryl were awesome to work with. They quoted me a price that I thought was a great value for the vehicle. Just found one with different options that my wife liked better.
I worked with Nick Snyder at Toyota of Grand Rapids to purchase a used 2008 Acura TL. I live out of state and Nick's assistance in making this purchase was extremely helpful. I caught an early morning flight and landed at Gerald R Ford airport around noon. Nick was kinda enough to pick me up at the airport and the entire process of purchasing the vehicle took just a few hours. The process was easy and the vehicle was in great condition for a 2008 and was exactly as advertised.
Toyota was fast, efficient and very helpful with out questions and concerns.
They contacted me, but were slow on sending me a copy of the carfax even though I requested it twice.
Business response:
Holly, we apologize for the length of time it took for you to receive the CarFax report. We strive to always answer customer questions thoroughly and reply to them in a reasonable amount of time, thank you for your feedback regarding this issue.Sincerely, Toyota of Grand Rapids
We had read reviews that the dealer has to drive with you for the test drive, but when we arrived for our scheduled test drive, no one was expecting us (despite us receiving 3 confirmation emails.) Lots of snark from the people we encountered (one Internet coordinator told us she texted us and we never responded...though we clearly provided a home phone number and responded to email confirmations.) Liked the vehicle, but not the awkward sales talk ("if you don't buy it from us, we'll need to sell it to another dealer", and "... read more
Business response:
Thank you for your review, Ryan. Customer feedback is always encouraged and appreciated. We are sincerely sorry you are unhappy with your experience with Toyota Scion of Grand Rapids. Meeting guest expectations is our number one priority. Your satisfaction, and the satisfaction of all our guests is important to us, and we want to make sure we do everything in our power to provide prompt and transparent customer service now and always. We hope to see you again in the future. Please feel free to call us at (616)-574-8100 or st... read more
called them they said they dont have this car mmm
Business response:
Joe, occasionally a vehicle is sold but is still posted on the internet for a brief period of time or a vehicle is not actually on out lot due to it being detailed elsewhere. We aren't familiar with your exact situation but hope this explanation answers some questions you may have had.
Sales person contacted me by phone immediately! He was very knowledgeable about the vehicle history and quite helpful!
Business response:
Hi Steve! Thank you so much for your kind review! We are very happy that you were helped in a knowledgeable, efficient manor! We hope to continue to help you in the future! Best regards, Toyota of Grand Rapids.
very courteous and pleasant. Did everything possible to make the experience pleasant.
Business response:
Hi Del! Thank you so much for your kind review! We are very pleased that your experience with us was pleasant! We hope that we are able to continue helping you with any needs you might have! Best regards, Toyota of Grand Rapids.
promised to lower price if i drove 2 hours-- that didn't happen--"price is what it is not negotiable" when I declined, the offer was mysteriously changed to include 2 years of warranty but not until I had declined there supposed best price
Business response:
John,On behalf of Toyota of Grand Rapids I would like to apologize, this is not how we do business here and I would like an opportunity to talk to you so we can make sure this situation doesn't happen to future customers. Please give us a call at your earliest convenience so we can discuss this matter further. John Gemmer Sales Director 616-574-8100
Frequently asked questions about Toyota Service
How is Toyota Service rated?
Toyota Service has a 3.7 star rating with 225 reviews.
When is Toyota Service open?
Toyota Service is closed now. It will open at 7:30 a.m.
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