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Toyota Service
- Auto Repair
- Grand Rapids, MI
About this business
Location details
2555 28th St SE, S.e., Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Initially, the salesman was responsive. Asked about color and carfax, then ghosted me. Never did find out the price of the car nor the color. This was going to be a cash sale.
Business response:
We appreciate your feedback and apologize for the lack of follow-up on our end. It's disappointing to hear that we didn't provide you with the information you needed promptly. If you're still interested, we would love to assist you further and provide all the details regarding the car and its price. Please reach out at your convenience. We're here to help! Thanks, Emmad Sherdel - General Sales Manager - emmadsherdel@ourismanva.com
Jonathan was fantastic. I did a lot of communication online and on the phone because I drove from San diego to Los Angeles eventually to purchase this vehicle I was apprehensive at first because I wasn't sure if it would be in the condition as advertised however it was exactly as had been described, this dealership was outstanding. I have not had this level of customer service at other dealerships and wish that our local dealerships were run in a similar fashion. I have nothing but good things to say.
Everything went well and as expected. The staff was great and I would buy here again. Thanks
Great. I'll be back
The vehicle listed didn't exist. Listing said 2026 tacoma trd off road manual transmission but there was no such vehicle available. Even with pictures provided.
Business response:
We apologize for any confusion and inconvenience. Please reach out to us at (855) 452-5902 when you can so we can address this situation directly. Thank you and have a great day.
Good overall experience.
The dealer place is nice and salesperson Ricky is friendly and knowledgeable. I like that Venza very much, but it is too big for my wife to drive. She is looking for what she likes.
Was terrible. I had to travel 1hr just for then to tell me there was something wrong with the truck and we can get you into something like a 25 Tundra. What a waste of time. If i wanted a 25 Tundra i would have driven 7 minutes to my Mckinney dealership. Tried the bait and switch. Don't do business with these guys.
Business response:
Your feedback is invaluable to us, and we understand your frustration. Your experience falls short of the standards we strive to maintain, and we would appreciate the opportunity to discuss this further. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can address your concerns directly and work toward a resolution.
The banks wouldn't finance the GLE. However the staff at Toyota worked to get another vehicle financed. Ms. Gladys Madison made everything work for us to drive away in a Honda Pilot. We appreciate her dedication to excellent customer service!
Frequently asked questions about Toyota Service
How is Toyota Service rated?
Toyota Service has a 3.7 star rating with 236 reviews.
When is Toyota Service open?
Toyota Service is closed now. It will open at 7:30 a.m.
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