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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
It's a big center So it's tough to get that personalized experience. Sandra Rabie was wonderful to check in, and very very friendly. My biggest issue is that I've had substandard service, where I asked to have a brake squeak and steering alignment repaired, and it wasn't done.
Business response:
Hi, there! Thank you for your kind words about Sandra! We appreciate your feedback and I'd like to get more information regarding your visit. Please contact me directly, I'd like to help. Thank you, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
"The Best Service Writer/Person-Dave Ramstad" The only reason I go to Toyota Carlsbad is because of Dave Ramstad. He is honest and Sincere. He is there to make sure my car is serviced properly. I don't get service that I don't need. He is very knowledgeable. He will explain everything in detail and shows me all of my options. He is there to make sure my experience at T of C is a pleasant one. Not to just make a buck off of me. Unfortunately I can not say that about other people I have encountered at your dealership. I would ... read more
Business response:
Hi, there! Thank you so much for sharing your feedback with Dave Ramstad! I am glad you have a go-to person for your service needs! I would like to know more about your experience with our Sales team. Please contact me directly at your earliest convenience. Thank you, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Very good service process Service provided by Toyota of Carlsbad is excellent. The appointment can be done online and you get drop off to local places. The service advisor keeps you updated.
Business response:
Hi, there! We are all about convenience! From setting an on-line appointment to dropping you off by our shuttle service and keeping you informed, we will take care of you! Thank you for your feedback! Enjoy your week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Excellent Service Avisor Fantastic Service Advisor. Salvador Lua Beer 462 He went above and beyond in providing info to insure repairs we provided. Thank You for your excellent service.
Business response:
Hi, there! I agree, Sal is pretty fantastic!! Sal has excellent communication skills! You are his top priority! Sal thanks you for your 5-Star review! Have a great week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Has always been a nice experience Molly Martin is my service person and she is always attentive to my needs. I usually wait while my car is being serviced and she comes over periodically to give me an update. In never mind waiting, because the waiting area is always clean. I always by cards when I am there, because Toyota Carlsbad always has such a great selection. There are also a lot of other items to buy. I actually found 2 stocking stuffers today. My only criticism is that when I try to book my appointment on-line, there... read more
Business response:
Hi, there! I am so happy to hear you enjoy our waiting area and take advantage of what we have to offer! I'm all about shopping early for the holidays myself, a card, stocking stuffers, great items to pick up while you're waiting for your car! It's awesome to hear about the relationship you have with Molly! We did make some changes to our website and that is why you no longer see faces. Feel free to continue to email Molly direct or call our us at (760) 585-4451 and request Molly! We appreciate your feedback and your loyalty... read more
Great Customer service I have been to the service department twice and each time I was treated nicely. I really like the customer service Toyota has, top notch.
Business response:
Hi, there! Thank you for choosing to service your vehicle here at Toyota Carlsbad Service Center! It is great to hear about your experience! I'm sure your third visit will be just as fabulous! Have a great week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Tacoma Spa As soon as I checked in everyone was friendly considering it was 7am. My advisor was Noah Carroll he was great. He answere all my questions and made me feel comfortable leaving my car there. I waited at the lobby and when service was done Noah came in and explained the stats of my vehicle. I love and recommend Toyota Service Center in Carlsbad it's like a spa for your voice. Thank you for your hard work.
Business response:
Hi, there! Early bird gets the worm they say!! Morning appointments really start the day for our team! You will see a smile at 7am and at 7pm! :) A spa! Great description! I'm sure your vehicle left smiling also! I'll be sure to pass your kind words onto Noah today! Thank you, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Prius service at Toyota Carlsbad I had a Low Engine Oil pressure light come on. I took it into the dealership. As always, I was greeted with a smile. Kevin Laird, was so nice and friendly. He explained the service and got me out of there in 90 minutes. Thank you Kevin for your wonderful customer service. Also thanks to Vanessa in the Service Waiting area who made me feel at home.
Routine maintenance David Ramstad is a great professional and I enjoy working with him - I have worked with David for many years and the service has been resolved.
Business response:
Hi, there! Your loyalty to David is very much appreciated! Thank you for choosing Toyota Carlsbad as your service center! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,433 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is closed now. It will open at 8:30 a.m.
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