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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Excellent service and superior customer service We were seen at our appointed time and our customer representative, Sal Lua, could not have been any nicer. It is always a pleasure to deal with him. We appreciate the time he takes to go over our needs and the promptness of the work is very much appreciated
Business response:
Hi, there! Thank you so much for giving Sal a shout-out! It's wonderful to hear about your visit! See you in 5,000 miles! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Fast, efficient and friendly This was my first service visit. My experience was better than expected. My service advisor Sandra was superb. Everyone went out of their way to create a great customer experience.
Business response:
Hi, there! Welcome to Toyota Carlsbad Service Center! Your first visit sounds like it was an amazing one! Thank you for choosing us, be sure to book your next visit with Sandra! It's great to have a go-to person at your Service Center! Enjoy the rest of your week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Best I ever exsperienced Don't change a thing🤓 The exsperienced was fantastic although if I were to chafe one thing it would be shuttle back to pick up car after service. The Check out was the best thank Carril for making my day😎
Business response:
Hi, there! Don't you worry, we won't change a thing! ;) It is so wonderful to hear about your experience! Brown Sugar, is that a new employee I haven't met yet!!?? I'll have to get the story behind that! ;) Thank you for sharing! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Great, as always They always have great service, customer service, and it is extremely convenient and trustworthy. Worth the hour drive from Riverside County. I Recommend Toyota of Carlsbad.
Business response:
Hi, there! We appreciate you taking that drive to visit us! Your recommendation is the best compliment you can give! Thank you! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Mark Hashimi is awesome! My family has known Mark for over 5 years and he has always been so friendly, kind, and helpful! His positive energy is so contagious it always makes you feel welcome!
Business response:
Hi, there! Thank you so much for your loyalty to Toyota Carlsbad and to Mark Hashimi! He is definitely the life of the party! Enjoy your new ride! See you soon! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
90000 Maintenance Service was promptly done. Service Manager Sandra Rabie was efficient and knew her stuff. She communicated and followed-up on the comments I made about the brakes and gave me a summary of needed repairs and costs. All was very well handled.
Business response:
Hi, there! Congratulations on 90000 miles!! :) Great to hear your experience with Sandra was an efficient one. See you in 5,000! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
15,000-mile checkpup Check-in was very fast; everyone very cordial. Found nail in one tire that I agreed to have repaired. Courtesy car wash terrible--especially windshield.
Business response:
Hi, there! I just had a nail in my tire too!! Such a bummer! Glad to hear we were able to repair it for you! Please contact me directly, I'd like to hear more about your car wash! Thank you for your feedback, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Tacoma recall upgrade They called me on a Tuesday saying the parts needed for the recall arrived and made an appointment for Saturday. I dropped off the truck at 0800 and got a call around 1500 that the truck was ready for pickup. I assumed it will take more than a few hours but i did not mind as this upgrade is a safety issue. The only delay in the whole process was the waiting for the service rep to check me in but no big deal. Overall, outstanding service.
Business response:
Hi, John! Thank you for sharing your feedback! I'm glad we took care of your recall and got you back on the road safely! Have a great week! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
The only place to go I was treated very well and like a valued customer. Thank you to Kevin Laird for helping me and having my car repaired within 48 hours. Your service was outstanding!
Business response:
Hi, there! Great to hear your car was back to you and running as it should be! Kevin is one of the best and works hard to get you back in your car! Thanks for sharing your experience! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,433 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is closed now. It will open at 8:30 a.m.
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