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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Regular car maintenance Great customer service! From the moment I arrived until the job was complete and I left. Everything was done both on time and on budget. They really have a good crew working there.
Business response:
Hi, Alex! Thank you so much for your kind review! I agree, we do have a great crew that is all working towards the same goal! Enjoy your weekend! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Great, reliable service Jana is great, she always explains everything very well and communicates effectively throughout the service appointment. Making the appointment was also easy, as well as payment and exit, etc.
Business response:
Hi, there! I think Jana is great too! ;) Thank you for giving her a shout-out! It's great to hear how easy your visit was with us, from start to finish! Thank you for choosing Toyota Carlsbad! Enjoy your weekend, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
05 Tacoma knocking and shacking Toyota found the problem right away- broken front axle. They were in constant contact with me and we're very professional. They even had my truck detailed inside and out when I picked it up. My truck drives like it did when I drove it off the lot the day I bought it. They did such a great job, I'd recommend them to everyone.
Business response:
Hi, there! Wow! What a great review! It's great to have longevity in your vehicle! Proper maintenance and care go a long way! I'm sure you will get many more miles out of your 05 Tacoma!! Thank you for sharing! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Well done and easy Came at scheduled time. Your rep clearly explained what would be done. I was pressed for time and she noted that. Got done earlier than expected and was able to make a business meeting on time.
Business response:
Hi, there! That's great to hear! We know your time is valuable and will always work to get you where you need to be on time! Thank you so much for your feedback! Have a great day! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Great sales, paperwork-not so after marketing The Good: The salesmen I dealt with, Jose Sanchez and Manny Flores were excellent! The paperwork was effortless and very minimal wait time. The Bad: I was awakened after I purchased the car late in the evening with an "opportunity to comment on my experience". Very poor judgement in marketing and has left a foul taste. PLEASE REMOVE MY CELL PHONE FROM YOUR AUTOMATED CUSTOMER SUPPORT! PLEASE REMOVE MY CELL PHONE FROM YOUR AUTOMATED CUSTOMER SUPPORT!
Business response:
Hi, there! Thank you so much for choosing Toyota Carlsbad! It's great to hear about the experience you had with Manny and Jose. It sounds like you may have received an email or text after work hours, sorry about that! Please feel free to contact me directly if you would like to discuss further. I will be sure to remove you from our call system. Thank you, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Best so far! From start to finish the customer service was awesome! My granddaughter loved the hot chocolate, baloon and playroom! Everything was perfect today, including the weather! Thank you!
Business response:
Hi, Cathy! Isn't our kid's room great!? We have to make sure the littles are having a great time too!! :) I'm very happy to hear your day was awesome! We appreciate you visiting us and leaving us your feedback! Enjoy the rest of your week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Good service Tiffany was my service rep today and she is the best rep I've ever had. Many thanks for her help. Tony was also very helpful in fixing an issue with my navigation.
Business response:
Hi! Sounds like you had a great duo during your service visit!! It's great to hear all of your car needs were addressed!! I will share your review with Tiffany and Tony today! Thanks! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Excellent! I loved dealing with Molly. She was personable and explained everything clearly. I have always loved the service at Toyota and have gone there for years.
Business response:
Hi, Lori! I love Molly too! ;) Glad to hear your service visit was smooth and Molly explained everything upfront! We look forward to serving you for many more many years to come! Have a great day! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
always trustworthy and concerned I have come to trust Toyota service because I have had the best service there, for both routine and repair work. Their concern for checking everything and telling me what my car needs ahead of time, without hight pressure, for my safety, at my age (70) will bring me back again and again.
Business response:
Hi, James! Thank you so much for choosing us as your service center! Trust is just as important to us as it is to you! You are our concern and will always make you our priority! See you in 5,000 miles! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,433 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is closed now. It will open tomorrow at 8:30 a.m.
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