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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Welcome to Toyota Carlsbad! We are looking forward to serve you with the relaxed and friendly service we have been known for since 1972! This year we have pledged to treat each of our guests to the Toyota Carlsbad Loving Care, TCLC, way of doing business. TCLC is an array of full-service amenities for your complete satisfaction. Whether you are in the market for a new or pre-owned vehicle, or need an oil filter, we're here to take care of your needs from purchase to service and everything in between!
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Well done and easy Came at scheduled time. Your rep clearly explained what would be done. I was pressed for time and she noted that. Got done earlier than expected and was able to make a business meeting on time.
Business response:
Hi, there! That's great to hear! We know your time is valuable and will always work to get you where you need to be on time! Thank you so much for your feedback! Have a great day! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Great sales, paperwork-not so after marketing The Good: The salesmen I dealt with, Jose Sanchez and Manny Flores were excellent! The paperwork was effortless and very minimal wait time. The Bad: I was awakened after I purchased the car late in the evening with an "opportunity to comment on my experience". Very poor judgement in marketing and has left a foul taste. PLEASE REMOVE MY CELL PHONE FROM YOUR AUTOMATED CUSTOMER SUPPORT! PLEASE REMOVE MY CELL PHONE FROM YOUR AUTOMATED CUSTOMER SUPPORT!
Business response:
Hi, there! Thank you so much for choosing Toyota Carlsbad! It's great to hear about the experience you had with Manny and Jose. It sounds like you may have received an email or text after work hours, sorry about that! Please feel free to contact me directly if you would like to discuss further. I will be sure to remove you from our call system. Thank you, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Best so far! From start to finish the customer service was awesome! My granddaughter loved the hot chocolate, baloon and playroom! Everything was perfect today, including the weather! Thank you!
Business response:
Hi, Cathy! Isn't our kid's room great!? We have to make sure the littles are having a great time too!! :) I'm very happy to hear your day was awesome! We appreciate you visiting us and leaving us your feedback! Enjoy the rest of your week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Good service Tiffany was my service rep today and she is the best rep I've ever had. Many thanks for her help. Tony was also very helpful in fixing an issue with my navigation.
Business response:
Hi! Sounds like you had a great duo during your service visit!! It's great to hear all of your car needs were addressed!! I will share your review with Tiffany and Tony today! Thanks! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Excellent! I loved dealing with Molly. She was personable and explained everything clearly. I have always loved the service at Toyota and have gone there for years.
Business response:
Hi, Lori! I love Molly too! ;) Glad to hear your service visit was smooth and Molly explained everything upfront! We look forward to serving you for many more many years to come! Have a great day! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
always trustworthy and concerned I have come to trust Toyota service because I have had the best service there, for both routine and repair work. Their concern for checking everything and telling me what my car needs ahead of time, without hight pressure, for my safety, at my age (70) will bring me back again and again.
Business response:
Hi, James! Thank you so much for choosing us as your service center! Trust is just as important to us as it is to you! You are our concern and will always make you our priority! See you in 5,000 miles! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Always a pro experience the best around Excellent service around. I had a recall to be inspected, they were fast and professional. Will in this department explained in detail what needs to be done. He was also nice enough to check the frame on my Tacoma.
Business response:
Hi! Thank you for your review on our Service Department and Will! Glad to hear we took care of your recall and checked out your frame in one visit! We know your time is valuable and will do what we can to accommodate you! Thank you for choosing Toyota Carlsbad, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
regular maintenance plus leaking transmission excellent - fortunately the leak was covered by warranty, regular oil change every 5,000 miles, tires were 1 year old and needed air- love the scion xB
Business response:
Hi, there! Aren't warranties great! They sure do save you a lot of money! It is so great to hear your service visit went smooth and the leak was covered! Enjoy your XB!! See you in another 5,000 miles! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Concerns Erased Alleviated my concerns that something was drastically wrong which stressed me out. In fact, it was a minor item and my stress disappeared when fixed.
Business response:
Hi! What a relief!! I'm so happy to hear you stress disappeared after our service team fixed the problem! They are pretty good at alleviating stress! :) Did you get a chance to have some coffee and a cookie while waiting! Those two together seem to take my stress away! ;) Thank you for sharing your experience with our on-line community! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 4,788 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is closed now. It will open at 9:00 a.m.
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