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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Welcome to Toyota Carlsbad! We are looking forward to serve you with the relaxed and friendly service we have been known for since 1972! This year we have pledged to treat each of our guests to the Toyota Carlsbad Loving Care, TCLC, way of doing business. TCLC is an array of full-service amenities for your complete satisfaction. Whether you are in the market for a new or pre-owned vehicle, or need an oil filter, we're here to take care of your needs from purchase to service and everything in between!
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Cody in the service is awesome and breaks the negative stereotypes that service writers have. Cody has been my go to guy for years now. He totally understands the meaning of customer service. If I owned this dealership i would do my best to keep this young man on my staff. I am very particular when it comes to who works on my car and hold them to a higher standards. Being a Marine, your word means everything and your actions speak volumes. Cody delivers each and every time. I can’t speak more highly of Cody than this review ... read more
LE HICIERON EN SERVICIO REQUERIDO A MI CARRO, MIENTRAS ESPERABA FUERON MUY AMABLES Y PROFESIONALES. GRACIAS!
Horrible sales experience. We made a deal remotely. I was going to pick it up but I was busy over the weekend. I wanted to pay the deposit and complete the paperwork remotely so I was committing to buy the car. They said they could not hold the car over the weekend and would let me know if the car was still available to be picked up on Monday. Nobody got back to me. They wanted to see if they could get a better deal over the weekend even if we already made a deal. Horrible sales experience. Don't shop there.
Called in about a truck with a certain trim, after some hold-on and came back tried to sell me the base trim. I said thank you and need to go, wouldn't let me go and kept telling me how rare these trucks are and made up stories about they would be gone the next day. I said sure, congratulations on the quick sale. Still wouldn't let me go until I said I really needed to go and appreciated the time 3 times. He hung up before I was able to finish my sentence. Good job John, stop reading off the script and listen to the customer... read more
Business response:
Hi Timothy! We apologize for your experience! I would like to look further into your call if you can please reach out to me directly when you can Vanessa Rodriguez Customer Relations Manager Direct: (760) 918-3795 Email: vrodriguez@toyotacarlsbad.com.
Came to buy a truck. It was kind of dark. Salesman didn't disclose many issues not seen because of light issues. Turns out after finding a bad spot the paint he said they would help me fix that. Only the area I found . Purchase toyota Tacoma get home brakes locked up. Tailgate bent dents and paint damage..they should have mentioned. I was charged for an vehicle in good shape .but it was not maybe fair at most. I called Toyota of Carlsbad to talk to Salesman. He would not return my call. Very let down buyer. Got shamed
Business response:
Hi! I would like to look into your visit further but need more information. Please reach out to me directly when you can Vanessa Rodriguez Customer Relations Manager Direct: (760) 918-3795 Email: vrodriguez@toyotacarlsbad.com. Thank you!
Very disappointed in this dealership, they were very rude and dismissive. They were late to our scheduled appointment. When we asked to see used vans they said “oh, we sold most Of them today.”
Business response:
HI there! So sorry this was your experience. If you can please give me a call so I can look into this further and if you still need any assistance with anything I can put you in touch with a manager and make sure you are taken car of. Customer Relations Manager Direct: (760) 918-3795 Email: vrodriguez@toyotacarlsbad.com 6020 Avenida Encinas I Carlsbad, CA 92011.
Price increase AFTER deal offered Not a very organized place to say the least in regards to the sales team...but I don't even have the energy to go into that. I ended up buying from Austin Nguyen at Mossy Toyota instead. Let's just say Austin N at Mossy Toyota is a stand up guy who sticks to his word. Toyota Carlsbad is the biggest dealer in the area....they act like it too. I went there first and they could have had my business by simply sticking to the deal they offered via their "Toyota Express." Instead they gave me a bu... read more
Business response:
Hi Victor, In investigating a bit further it looks like there was a glitch on our online express purchase pricing. It unfortunately was not calculating the aftermarket upgrades therefore showing a lower price. We are working with the company to get this resolved asap. We apologize for all the inconvenience this has caused and we thank you for bringing this to our attention. Please call me direct if I can further assist in any way. Vanessa Rodriguez Customer Relations Manager Direct: (760) 918-3795 Email: vrodriguez@toyotacar... read more
2020 Corolla Hybrid Martin Suarez was truly exceptional! Assisted me with selecting a great car, a 2020 Corolla Hybrid. Terrific dealership! Also, I want to thank the finance manager Mandi Grudek. I would definitely recommend buying or leasing from Toyota of Carlsbad.
Business response:
Thank you so much for your review and kind words about Martin! We appreciate your business. Enjoy your new Corolla Hybrid!
My new Tacoma! Always a pleasure working with Jeff, Steve and Mandi! The team here always makes it easy, start to finish. I appreciate the fact that they will go above and beyond to get the right car and deal. This is my 3rd purchase from this store since 2014, and won’t go anywhere else. Can’t thank you enough and can’t wait to send more people your way:
Business response:
Congrats on your new Tacoma! We appreciate your loyalty so much. Have a great weekend!
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,178 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is closed now. It will open at 8:30 a.m.
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