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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Do not let your 84 year old mother go in for service here unless you want incomplete service and long waits with $4000 estimates with pitches for how much easier it would be to “just buy a new car”. The oil was never changed like she came in for. When given the opportunity to explain and/or fix, I was immediately told that I don’t have a power of attorney and that they explain d technical jargon TO AN 84 YEAR OLD WOMAN, and again, can’t/won’t speak to me because I don’t have piwer of attorney. It speaks volumes that that is ... read more
Great experience with Tony who helped us with technical stuff in on our RAV4; Very knowledgeable, patient and “Great” customer service skills. Thank you Tony.
Business response:
Bill, It's a pleasure to see that Tony did a great job assisting you with your RAV4. He's a great asset to us here and should you have any further questions about your vehicle, please don't hesitate to let him or us know. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
Our experience with this dealership has been nothing short of perfect, professional, helpful and honest. Our 2025 Sienna was shined and ready as promised. Steven Robles was fantastic and Simon explained the features and setup our programs and iPhones. Highly recommend Carlsbad Toyota!!
Business response:
Congrats on your new Sienna! We're so happy to see Steven and Simon ensure you had the best experience possible and you drove home satisfied. Enjoy your new ride and welcome to our Toyota Carlsbad Family. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
I was deceived by providing wrong information while I bought my Honda Odyssey from them. I was buying used car first time. The sales person told me that new Honda Odyssey LX comes above 50k and he sold me used one for 26600. When I later checked the same car value, CarMax was giving me just 22k on next day.others were just giving me max. 19k. Second, when I saw the car first time, the tires were of Michelin brand but they took the car to the other side while I was doing paperwork. Then, when I reached home, I saw the tires w... read more
Business response:
We sincerely apologize for any disappointment or frustration you experienced during your purchase. Providing honest and transparent service is very important to us, and we regret that your experience did not reflect that standard. Please reach out to me directly and I will be glad to look into your 2nd key. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
Today Tony Pereira in the service dept gave us an instructional hour long description of all the buttons in our new RAV 4 XEL. We bought the new RAV elsewhere but had never received much information on any of the buttons, Toyota app had not been set up. Thank you to Tony for calling me back, making an appointment for us and taking the time to explain things to us. There were buttons I didn't even know we had! He gave us his cell # in case we had other questions in the future. It was a lot to learn, so we may be calling him b... read more
Business response:
Hi Donna, Tony is awesome and it's no surprise to see that he went above and beyond to show you all of the amazing features your RAV4 has to offer you. We appreciate you taking the time to share this and should you have any other questions about anything, please let Tony or us know. We're always here to help. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
Please avoid the services dept at this dealership! ! They are fraudulent and deceitful! We called them requesting a back battery for our Toyota where we were quoted only $378. They then went in and installed a hyrbid battery that we did not need for $5500. Our car is from 2012 and the battery is worth more than our car! They are now refusing to give us a refund. It seems that they are just money hungry and don’t care about their customers.
Business response:
We were unable to locate your information in our system, but we’d love the opportunity to assist you further. Please reach out to us directly at your convenience. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
i bought 3 cars cash and finaciened one with Toyota Carlsbad they littlerly told me i can. no longer be serviced by them and im finacing a car and paid way over 1000.000.00 in cash they cancle my apptsc there lawyer refuses to respond to me so when i had to drive to toyota carlsbad i got hit , from my heart i recomend to not do business with theses people Vanessa has not done one thing to resolve anytthing it has fallken since the ceo found passed recently
Business response:
We strive to provide excellent service to all our customers and regret that your experience did not meet expectations. Due to previous challenges, a decision was made regarding the services we can provide, and we understand how this may have caused frustration. While we value your past business, we believe this decision is in the best interest of all parties involved. If you have further concerns or need assistance with your vehicle, we encourage you to seek support through another Toyota dealership. We wish you the very bes... read more
Unexpected visit to Toyota of Carlsbad this morning. Engine light was on, Keif Ramstad checked me in and was able to get the car looked at on a very busy Morning. The diagnostic team took over and found 2 codes related to the gas tank, but no problem. They reset the code and randomly test the car for reoccurrence. When I picked up the car Keif filled me in on all the details, the car is fine we could fine anything, but if it happens again just bring it back in. So far everything has been great.
Business response:
Chris, We appreciate you stopping by and we're happy to see Keif was extremely accommodating and let you know about everything pertaining to your vehicle. Thank you for taking the time to share your experience and please don't hesitate to let Keif or us know should you need anything else in the future. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
I purchased a Toyota Grand Highlander and was initially pre-approved for a 4.99% loan through my own credit union. However, the dealership pushed for a 7.99% loan, claiming it would be easy to switch back to my original rate after three months and offering a $1,000 rebate. This turned out to be misleading. Shortly after, the vehicle was recalled due to a critical airbag issue, and the sales team downplayed the severity of the recall. We now avoid driving the car because of safety concerns. The sales rep, Martin Suarez, did n... read more
Business response:
Daisy, We are truly sorry to hear about the concerns you’ve experienced with your purchase of a 2024 Toyota Grand Highlander in June. Regarding the financing, we apologize for any confusion or miscommunication. When you purchased, you were wanting the $1000 rebate. As explained, the only way to do this would be to finance with Toyota Financial Services. Our suggestion was, if you wanted both, you have the option of refinancing with your own bank of choice at a later date. We would not be able to promise the rate with your ba... read more
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,433 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is closed now. It will open tomorrow at 9:00 a.m.
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