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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Welcome to Toyota Carlsbad! We are looking forward to serve you with the relaxed and friendly service we have been known for since 1972! This year we have pledged to treat each of our guests to the Toyota Carlsbad Loving Care, TCLC, way of doing business. TCLC is an array of full-service amenities for your complete satisfaction. Whether you are in the market for a new or pre-owned vehicle, or need an oil filter, we're here to take care of your needs from purchase to service and everything in between!
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I was deceived by providing wrong information while I bought my Honda Odyssey from them. I was buying used car first time. The sales person told me that new Honda Odyssey LX comes above 50k and he sold me used one for 26600. When I later checked the same car value, CarMax was giving me just 22k on next day.others were just giving me max. 19k. Second, when I saw the car first time, the tires were of Michelin brand but they took the car to the other side while I was doing paperwork. Then, when I reached home, I saw the tires w... read more
Business response:
We sincerely apologize for any disappointment or frustration you experienced during your purchase. Providing honest and transparent service is very important to us, and we regret that your experience did not reflect that standard. Please reach out to me directly and I will be glad to look into your 2nd key. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
Today Tony Pereira in the service dept gave us an instructional hour long description of all the buttons in our new RAV 4 XEL. We bought the new RAV elsewhere but had never received much information on any of the buttons, Toyota app had not been set up. Thank you to Tony for calling me back, making an appointment for us and taking the time to explain things to us. There were buttons I didn't even know we had! He gave us his cell # in case we had other questions in the future. It was a lot to learn, so we may be calling him b... read more
Business response:
Hi Donna, Tony is awesome and it's no surprise to see that he went above and beyond to show you all of the amazing features your RAV4 has to offer you. We appreciate you taking the time to share this and should you have any other questions about anything, please let Tony or us know. We're always here to help. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
Please avoid the services dept at this dealership! ! They are fraudulent and deceitful! We called them requesting a back battery for our Toyota where we were quoted only $378. They then went in and installed a hyrbid battery that we did not need for $5500. Our car is from 2012 and the battery is worth more than our car! They are now refusing to give us a refund. It seems that they are just money hungry and don’t care about their customers.
Business response:
We were unable to locate your information in our system, but we’d love the opportunity to assist you further. Please reach out to us directly at your convenience. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
i bought 3 cars cash and finaciened one with Toyota Carlsbad they littlerly told me i can. no longer be serviced by them and im finacing a car and paid way over 1000.000.00 in cash they cancle my apptsc there lawyer refuses to respond to me so when i had to drive to toyota carlsbad i got hit , from my heart i recomend to not do business with theses people Vanessa has not done one thing to resolve anytthing it has fallken since the ceo found passed recently
Business response:
We strive to provide excellent service to all our customers and regret that your experience did not meet expectations. Due to previous challenges, a decision was made regarding the services we can provide, and we understand how this may have caused frustration. While we value your past business, we believe this decision is in the best interest of all parties involved. If you have further concerns or need assistance with your vehicle, we encourage you to seek support through another Toyota dealership. We wish you the very bes... read more
Unexpected visit to Toyota of Carlsbad this morning. Engine light was on, Keif Ramstad checked me in and was able to get the car looked at on a very busy Morning. The diagnostic team took over and found 2 codes related to the gas tank, but no problem. They reset the code and randomly test the car for reoccurrence. When I picked up the car Keif filled me in on all the details, the car is fine we could fine anything, but if it happens again just bring it back in. So far everything has been great.
Business response:
Chris, We appreciate you stopping by and we're happy to see Keif was extremely accommodating and let you know about everything pertaining to your vehicle. Thank you for taking the time to share your experience and please don't hesitate to let Keif or us know should you need anything else in the future. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
I purchased a Toyota Grand Highlander and was initially pre-approved for a 4.99% loan through my own credit union. However, the dealership pushed for a 7.99% loan, claiming it would be easy to switch back to my original rate after three months and offering a $1,000 rebate. This turned out to be misleading. Shortly after, the vehicle was recalled due to a critical airbag issue, and the sales team downplayed the severity of the recall. We now avoid driving the car because of safety concerns. The sales rep, Martin Suarez, did n... read more
Business response:
Daisy, We are truly sorry to hear about the concerns you’ve experienced with your purchase of a 2024 Toyota Grand Highlander in June. Regarding the financing, we apologize for any confusion or miscommunication. When you purchased, you were wanting the $1000 rebate. As explained, the only way to do this would be to finance with Toyota Financial Services. Our suggestion was, if you wanted both, you have the option of refinancing with your own bank of choice at a later date. We would not be able to promise the rate with your ba... read more
Noah Carrol, Service Advisor, was professional and kind and explained our prepaid service with added costs for replacement of any parts if needed. During the service alignment of the wheels was recommended based on the differential wear of the tires. Replacement of the filters was also recommended. We readily agreed. Noah kept us informed throughout the service and following completion discussed the services provided verified with documentation.This is the form of service we expect from Toyota that will bring us back to Toyo... read more
Business response:
Noah's an outstanding asset to us here and it's no surprise to see he provided you with both quality service and communication. We can't wait to share this amazing review with him and we are looking forward to seeing you here at your next visit! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
I just brought a Toyota Corolla Cross XSE and they were super professional about it. We agreed to a price before I stepped into the dealership and they honored that with no last minute surprises. In fact, they helped cover insurance for a few days without additional cost and also help set me up with toyota insurance. I got a good deal with a credit union for financing through them. Entire process was transparent,quick and never felt pressured at any point. Shout out to Emily(Sales) and Mandi (Finance) for taking care of my p... read more
Business response:
Congrats on your Corolla Cross and welcome to the family! It's a team effort here and we're so happy that our team went above and beyond to ensure that you had a top-notch car-buying experience. We're glad you drove home satisfied and we hope to continue to take care of all your future Toyota needs. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
I bought a car and it was an horrible experience. They I don’t care about customer service at all Or satisfaction in their customers
Business response:
We want to make sure that every customer has the 5-star car-buying experience they deserve, which is why we are discouraged to read this. I'd like to learn much more about what transpired during the car-buying process and help address any issues that I can. Please contact me at your earliest convenience. I am looking forward to speaking with you. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 4,788 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is open now. It will close at 8:00 p.m.
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