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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Welcome to Toyota Carlsbad! We are looking forward to serve you with the relaxed and friendly service we have been known for since 1972! This year we have pledged to treat each of our guests to the Toyota Carlsbad Loving Care, TCLC, way of doing business. TCLC is an array of full-service amenities for your complete satisfaction. Whether you are in the market for a new or pre-owned vehicle, or need an oil filter, we're here to take care of your needs from purchase to service and everything in between!
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I just brought a Toyota Corolla Cross XSE and they were super professional about it. We agreed to a price before I stepped into the dealership and they honored that with no last minute surprises. In fact, they helped cover insurance for a few days without additional cost and also help set me up with toyota insurance. I got a good deal with a credit union for financing through them. Entire process was transparent,quick and never felt pressured at any point. Shout out to Emily(Sales) and Mandi (Finance) for taking care of my p... read more
Business response:
Congrats on your Corolla Cross and welcome to the family! It's a team effort here and we're so happy that our team went above and beyond to ensure that you had a top-notch car-buying experience. We're glad you drove home satisfied and we hope to continue to take care of all your future Toyota needs. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
I bought a car and it was an horrible experience. They I don’t care about customer service at all Or satisfaction in their customers
Business response:
We want to make sure that every customer has the 5-star car-buying experience they deserve, which is why we are discouraged to read this. I'd like to learn much more about what transpired during the car-buying process and help address any issues that I can. Please contact me at your earliest convenience. I am looking forward to speaking with you. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
I bought two cars cash spending over $120,000 and I have had nonstop problems. They do not even care what they promised at the time they sold nor have they fixed anything that they said they would I bought I didn’t even negotiate I paid what I needed and when I expected, and I’ve gotten nothing from that from there, I’m absolutely disappointed and to this day, I would never suggest anyone to go to Toyota Carlsbad Use car lot or New never
Business response:
Here at Toyota Carlsbad, we strive to provide the best service possible and it’s disappointing that we have failed to do that. We value both your opinion and your business, which is why we are here should you like to discuss any concerns that you have. Regards, The Toyota Carlsbad Customer Relations Team wecare@toyotacarlsbad.com
I called Toyota Carlsbad on November 29, 2023 and spoke with a service advisor. I asked this service advisor about an alignment, I asked her what they charge and she said about $146.00 and when I asked if they could check to see if I needed an alignment on my tires she said something to the effect of, "it will cost you $146.00 to have the alignment checked." and I said, so you will not check it to see if I need the alignment, she just kept repeating the same answer. I told her Firestone said they can check to see if I need a... read more
Business response:
This is very disappointing to read and we appreciate you bringing this to our attention. Some service centers have a machine that you can drive over and it will provide a report if an alignment is needed or not. We don't have this machine, so the only way we can check an alignment is by performing an alignment. If we find that there are no adjustments necessary, we will not charge the customer for this alignment. I would like the opportunity to speak with you further and learn more about when you called, so we can listen to ... read more
This dealer I will never do business with totally xx please save your time and go to an honest dealership.
Business response:
Noemi, We're discouraged to see you are dissatisfied and we attempted to look you up in our customer database to learn more about your experience, but unfortunately, we are unable to find a recent visit under your name. I would like the opportunity to speak with you about this, as your opinion and satisfaction are very important to us. I look forward to hearing from you. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
The Service Center is very Shady, my mom bought a new car from their dealership and i brought it in for her for the First service, after i got it back nothing looked out of the ordinary but i noticed they switched out my moms brand new tires, i know cause i remember telling her she got a great set of continental tires that came with the car, i get the car back and there are good year tires on it, i have a feeling they do this regularly. Please have avoid this dealership and service center at all cost.
Business response:
Fred, This is very strange and I would like to speak with you about this at your earliest convenience. This is not something we do here at Toyota Carlsbad, which is why I'd like to learn more about this as soon as possible. I look forward to hearing from you. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
Don't bother doing business with this dealership. Placed a deposit on a new Tacoma back in July of 2022 after receiving approval of a deal for MSRP. We ended up waiting over a month for our truck to be built and stayed in touch with Elise, our sales rep the entire time in order to have an accurate ETA. After receiving confirmation the truck was on its way, we sold our old Tacoma via private party as we anxiously awaited the arrival of our new one. Long story short, over the weekend I received an out of the blue "deposit refu... read more
I recently purchased a 2020 Toyota Prius hybrid. Marvin Rivera was the salesman and I was very pleased with all his help. He has followed up even after the sale and answered any questions I had after the sale. He made it easy to look at and test drive the car with which so far I’m very pleased with since I love the gas mileage I now get. I definitely recommend Marvin Rivera as the salesman to go to. I was looking for a new car, but I found the color I was looking for in the used car and at the time all the new Prius had been... read more
Muy mal servicio no me quisieron vender un vehículo cuando ya estaba aprobado el préstamo muy mal servicio
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,178 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is closed now. It will open at 8:30 a.m.
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