Thrive Mortgage

Edward S 

on BBB

4 years ago

Do not trust these guys! After almost 6 months we have nothing to show but a rejection letter for our refinance. We have an 810 credit score, enough cash on hand to buy out this mortgage at anytime, and a whopping 50% equity in the home. They stalled and stalled and stalled, while rates went up and up and up. In the end I can only assume that 2.5% was no longer profitable for them, or it's just ageism. Our rate has been locked in, in writing the entire time. Our sales rep, Brian Van K***, and our admin contact Tisha W****, s... read more

Joshua L 

on BBB

4 years ago

Just funded a loan last week! My interest rate was previously 3% and it is now 2.5%. No cost, as promised back in December. Process took a little longer but the market price is way higher now so I am thankful! 

Ramon S 

on BBB

4 years ago

Great, awesome and amazing loan consultant, processor and accountants. Disappointed of the loan process took longer than expected but overall I give them high marks on excellent services. 

julie d 

on BBB

4 years ago

Both my loan officer, Janice Bae, and my loan processor, Kelly Popejoy were great. Janice tailored our REFI to meet all our goals and Kelly kept us up to date constantly. Thanks LoanDepot team julie 

Michael H 

on BBB

4 years ago

I was delighted that I went with Loan Depot for a Re-Fi on my home. Very helpful, all along the "paper process" and quick to respond to questions, or added info. needed. Debbie H**** was the agent in Santa Fe, that I worked with. Very helpful and patience. 

julie d 

on BBB

4 years ago

Recently closed on a RE-FI. Both my loan officer, Janice Bae, and my Loan Processor, Kelly Popejoy were great. Janice thoroughly covered our options to reach our intended goals for RE-FI. Kelly kept in constant contact and even when I needed to postpone the signing last minute because of a family matter, she was immediately available to help reschedule with notary and to draft updated closing disclosures. Thank you LoanDepot team!! julie 

Frank O. 

on BBB

4 years ago

I was subject to classic "bait and switch" tactics, which I consider highly unethical - maybe even illegal? I was first provided a pre-approval loan letter of $704,000. Then, I was told they made a mistake and then only offered $548,000 with a required deposit of $150,000. Then, after they found out I had to pay a measly $100 a month in HOA, they increased my required deposit to $205,000. This feels like a criminal and immoral practice. I understand that Jennifer is perhaps in the middle between me and the underwriters, so I... read more

Karen D 

on BBB

4 years ago

Jason Osenton and his team are exceptional. My career is in finance and I rate this operation at the top of all businesses in this field. Outstanding communication, always available either via email or phone, easy automated process for uploading and sign Off on docs, fast efficient timeline to closing. The quality of this operation speaks to their level of professionalism and commitment to customer service. Plus, I got a great rate! 

Dale Z 

on BBB

4 years ago

We actually started out with a different lender and switched to LoanDepot because our original lender put the brakes on everything the day before closing. We had absolutely no problems with LoanDepot. They were helpful, friendly and the process was much smoother than our previous lender. I'll be recommending them to anyone who asks :) They're an awesome group!