Thrive Mortgage

stephanie S 

on BBB

4 years ago

worst company, We wanted to refinance out home with the VA terms. all the paperwork was done. then today I received an email from James L** saying that they could not offer us a refinance because the paperwork as not complete. I had been leaving voice mails and emails for several weeks asking if there was any thing else they needed. No response 

Al F 

on BBB

4 years ago

Loan Depot is the worst mortgage loan company I’ve ever seen. It’s taken as of now five months for them to approve a loan. I have been put off and Stalled. And still not approved. I have sent them document after documents. And they never tell me if they received it. Absolutely ridiculous. I would not recommend Loan Depot to anyone. They are the worst. 

Heidi D 

on BBB

4 years ago

I began my experience with loan depot giving it 5 stars. But after the loan was passed to the underwriting team - the experience was horrific. It’s been 6 weeks since the appraisal and THEY STILL have not finished. Closing documents were signed 2 weeks ago. My credit score is over 800!! There is no excuse fir this kind of delay that is keeping me hostage from making other decisions in my life. DO NOT go with loan depot for your loan. I wish I hadn’t. 

Mitzie B 

on BBB

4 years ago

Loan Depot has competitive rates. But what makes this company stand apart from the rest is the honesty and integrity of the loan agents. Especially Travis Hudson. 

Joyce N 

on BBB

4 years ago

What a racket! The day after the appraisal, at a cost of $500, I was denied the loan. Now I have a $500 appraisal that I have no use for. Cannot get a response from anyone that I worked with about a refund. Very disappointed in loanDepot. 

Gilliad 

on BBB

4 years ago

I refinanced my primary residence with Loan depot and upon closing had my back begin submitting AutoPay for the mortgage and escrow amounts. The loan closed in July and I successfully made payments for three months. I had occasion to have my credit union pull my credit report for a different loan only to find a late payment submitted by Loan depot to all three credit reporting agencies. I began to research the issue and found that loan depot had transferred my account from their lending department to the administration depar... read more

Pat L 

on BBB

4 years ago

I have been dealing with loan depot since last thursday. I sent them all of the imformation they requested to begin processing my loan. Now it is wednesday and i am unable to contact the representive who i was working with or his supposed boss......I am very concerned that this is a fraud scheme to obtain my personal information. Over the past 2 days i have made numerous attempts to contact these people to no avail. I am writing this to alert people that these guys are not professional and hopefully arent in the process of s... read more

Tom W 

on BBB

4 years ago

I had three loans processed by loan depot. Their message says they “pride themselves in having the best customer service in the industry.” Having worked with several other lenders, I would rank Loan Depot at the very bottom in customer service. They have a dashboard that is generic enough that gives very little information and leaves the client in the dark as to where in the process the loan is. I had an appraisal from one of their clients in another state posted in my dashboard. When I brought that to their attention, it st... read more

Micheal F 

on BBB

4 years ago

Rick was an incredible loan officer to deal with. He answered all my questions in a way that none technical loan people could understand, they processed my paperwork quickly and accurately, and we could trust him to do the work honestly and accurately. I would completely recommend him for any loan in Scott Depot, WV.