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Thrive Mortgage
- Finance
- Asheboro, NC
About this business
Specialties: I work to help people with their home loan mortgage. Purchase or refinance. 100% financing and many other programs. Licensed in NC #I-106774 RMLO #74835
Location details
1019 S Cox St, Asheboro, NC, 27203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
very professional, fastest mortgage we ever closed on with the lowest rate. Highly recommend Loan Depot
Business response:
Hi ****! We are thrilled that you had great experience with us and appreciate the time you took to share. Please keep loanDepot in mind for any future lending needs.
I got a good rate, but the experience was pretty bad. The loan officer continued lying about the loan being zero cost throughout the process. After my application was started, he was not responsive to my emails. It took me several reminders and days to get his responses. Towards the end, I was told rudely that zero cost is not happening. I involved their manager, who also did not help other than threatening to cancel my loan. Finally, I knew that I was being taken for a ride; for the sake of my time, I decided to pay up and ... read more
Business response:
Hi *****-- Thank you for this review. Please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com. We’d like to investigate further.
I was shopping for a good rate with several lenders and make the mistake of calling Loan Depot. I explained to the loan officer that I was shopping for a good VA interest rate. I gave him the information most lenders request in order to determine a rate. I informed him I would review his proposal along with the other lenders I had contacted. At this point we moved into the used car salesman mode. He asked me " what do I have to do to get your business today." This went on for a few minutes before I promised to call him back ... read more
Business response:
Hi *******-- Thank you for sharing your experience. We would appreciate hearing more. Please contact our Customer Care Team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can discuss your situation further. Thank you!
Vincent V****** from Loan Depot was an amazing representative to work with. He is knowledgeable, efficient and trustworthy. Vincent got my rate down from 4.75 with Wells Fargo to 2.99 with Loan Depot.
Business response:
Hi ***! We are happy to hear that you had a great experience with us. Thank you for sharing your story. We are here for you if you have any questions or future financial needs.
When I am quoted an interest rate and i comment it is by far the lowest rate i have seen for a 30 year fixed mortgage and there is no comment made by the loan officer it gets fishy. When I open my disclosures to see we are 3 days in and i was quoted an ARM and the loan officer did not tell me that, I am not a happy customer. I felt lied to and I am assuming you take advantage of many consumers using this tatcic. I will never use loan depot.
Business response:
Hi ********– We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
Loandepot was amazing. Third home purchase in three years and we have used big box credit unions and banks previously and Loandepot was far superior in the processing of our loan. My family and I were always kept in the loop lowering stress amongst all of us! I will recommend them to everyone and I will personally use them again in the near future!
Business response:
Hi ********! We are happy to hear that you had a great experience with us. Thank you for sharing your story. We are here for you if you have any questions or future financial needs.
I refinanced my home in Nov 2020. Loandepot didn't pay my homeowner insurance although I have an encrow. They sent the check 2 weeks late and not even the full amount. I had to pay the late fee. Now I'm wondering if they paid my property tax. Do not use Loandepot. Also the customer service is BAD. You never get pass through all the phone call after another phone call. No human being talks to you. Worst customer service.
Business response:
Hi *******– We take your concerns very seriously and would like to help resolve the issue. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
Brigida from Homedepot was professional, understanding, patient & human. My experience was great, Brigida is knowledgeable, personable & even funny~ I’ll be recommending her & Home Depot??
Business response:
Hi *****! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.
We were in a very unique situation involving a lease purchase where if we didn't close by February 28th we would have been homeless loandepot came through as true professionals as real people doing real work I would recommend them to anybody who needs a mortgage
Business response:
Hi ******! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.
Frequently asked questions about Thrive Mortgage
How is Thrive Mortgage rated?
Thrive Mortgage has a 4.1 star rating with 2,871 reviews.
When is Thrive Mortgage open?
Thrive Mortgage is open now. It will close at 6:00 p.m.
Need help? Contact us.
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