The Home Depot

Mary S 

on BBB

3 years ago

Don't ever order from Home Depot. We order kitchen cabinets and counter tops on 07/23/22 and verified they were in stock at local store and got the confirmation they'd be delivered Monday. Took off work and waited all day. No cabinets. Call store and they have no order. Called corporate and most of the order was cancelled except for 2 cabinets that were being shipped from Georgia to PA. Spent 6 hours on the phone trying to get the order fixed only to have to drive back to the store to redo order. They said it would come Tues... read more

Geoffrey M 

on BBB

3 years ago

Dont buy an appliance until FORWARD FINAL MILE is no longer delivering or installing.This business delivers Home Depot Appliances. I had a dishwasher ready for removal including exposing the balancing feet. After about 10 minutes the more vocal of the employees took photos and forwarded a note for the plumber scheduled the next day. Now I have 2 dishwashers in a small kitchen. The employee gave me a # to call for pickup of the old unit.Now this being their last delivery of the day, it made sense he didnt work hard and passed... read more

Elisabeta J. 

on BBB

3 years ago

I made a $13, ****** contract on May 2021, with Home Depot to install new impact windows and patio doors at the address mentioned above.The subcontractor partially finished the job on August 26, 2021.On the Certificate of Completion I mentioned missing:1. Patio door screen. 2. Clips at the Office window. 3. Flat Bar at bathroom window After SIX MONTHS (08/26/2021 - 02/22/2022) more than a hundred calls, emails and messages, Somebody from Home Depot came and installed the patios screen doors.He left promising to come back to ... read more

Gia I 

on BBB

3 years ago

If I could give less than 1 star IIf I could give less than 1 star I would. DEALING WITH HOME DEPOT HAS BEEN A NIGHT MARE! I wish I looked at reviews before ordering with them. If you are going to buy items from the store that is one thing but online ordering is A NIGHTMARE. I originally placed an order for pickup, when i went to the store (****************) to pick up the items, they told me "they had the order for 2 days but it was too large that no one wanted to do it" - The response was lazy an unprofessional. The superv... read more

Diane L 

on BBB

3 years ago

We ordered a dishwasher and microwave on July 11 from Home Depot. The appliances were delivered to our home on July 18. We paid for installation for both appliances. When the installers (MY2K) came to our home, they told us they had 15 minutes to install both appliances.They proceeded to install the microwave. Being in such a hurry they ended up tearing up our cabinets during installation. The whole time they were looking at their watch saying it was past their 15 minutes and they had another installation scheduled. They loo... read more

Tom S 

on BBB

3 years ago

We contracted to have cabinets installed along a wall in our home. The job was attempted twice and botched twice. My wife acquired a HD credit card for payment of the job. Due to the botched installation we wanted to put a hold on payments until such time as the job was successfully completed.This is where the runaround began. Customer ********************** stated that since it was a special order, any changes would need to be initiated by the store. The store stated that they could not do anything about freezing the accoun... read more

Casey S 

on BBB

3 years ago

Worst experience ever!! Will never order appliances from Home Depot again! Delivery was scheduled for July 28th, my husband and I took work off to be there. The driver smashed his hand on the previous delivery so they tell us that our appliances wont be delivered until august 11th. When we are moving into our new house on Saturday and dont have appliances. We have two young babies that we need appliances for. Basically told us nothing they can do. 

Annie G 

on BBB

3 years ago

On approximately May 28th, I purchased a **** Deer lawn mower, (using my home depot card), from Home depot store in ***********, ******* . The price of the mower was approximately $2400.00. The mower stopped working after one usage. When I went to the store to inform them of the situation, I was told that I had 30 days to return the mower. I was not aware of the policy. I was told that I needed to take the mower to a **** Deere repair shop. When I called the **** Deere shop, I was told that they could pickup and return the m... read more

Joan S 

on BBB

3 years ago

Today, 7/27, we had our second refrigerator delivery scheduled. The first refrigerator was delivered on 7/15 and was damaged on the side so we requested a replacement from Home Depot/Whirlpool, which was a long process of making phone calls, waiting and reporting to various individuals. When the replacement arrived one man from the *** delivery team proceeded to place the refrigerator on the lift gate then maneuver a washing machine around while standing on the lift gate. The lift gate seemed to be sloping downward so the re... read more