The Home Depot

Chen F 

on BBB

3 years ago

In September 2021, we signed a contract with Home Depot to renovate the kitchen, which mainly includes replacement of cabinet doors, drawers, refacing cabinet, new countertop and splash back tiling. We paid in full in advance.On February 7, 2022, Home Depot entered the construction site for the first time. It was two very new contractors with very poor technology. Construction quality is also poor. What's more, the drawer and cabinet doors used by Home Depot are not solid wood when the contract is being talked about in Augus... read more

Mena C 

on BBB

3 years ago

On the month of May 2022, I purshased a washer machine on sale at Home Depot. When tried to buy online but they won't give me the discount, then told me I had to go to the store. When I went to the store they gave me all kind of excuses to deny me the discount. I had to call a manager who finally gave me the discount. Dont let the fool you! They did the same to a friend of mine and he never got the discount. You must get it at time of purshase . Their home delivery service was bad, they installed the washer wrong and I had t... read more

Brentlee D 

on BBB

3 years ago

I have had multiple problems over the past year with Hone Depot, their quality in order fulfillment and payment processing has significantly declined with there e-commerce business. I will not do business anymore with Home Depot and I strongly warn anyone else. For example I purchased a refrigerator from Home Depot and applied $200 gift card to that purchase. I was charged twice for the fridge and decided to cancel the order all together as I was uncomfortable going further with their business practices. It took 2 days on th... read more

Jean K. 

on BBB

3 years ago

I will NEVER buy appliances from Home Depot. Delivery driver couldnt or wouldnt use gate code. Still waiting ?? 

Kate J 

on BBB

3 years ago

Home Depot's Price Match Guarantee is a fraud! Misleading and deceptive conduct!! The statement on their website is extremely broad and doesn't contain any exclusions or defined terms. It just refers to 'competitor' or 'retailer' but when you go in-store to try to claim the price match they start saying they won't honor prices from Amazon or **** or many other stores. They start trying to claim it only applies to items sold by ******, which is NOT mentioned on their website. In any event, I wasn't trying to match Amazon or a... read more

Ashley N 

on BBB

3 years ago

Nothing but a total nightmare from the beginning. I did the kitchen design process with a designer online, which apparently complicates things even more if you don't do it in store. Impossible for them to get in touch with the contractor, who only responds about once a week. Contractor also provided very vague estimate and I had to go back through my designer multiple times to ask the contractor additional questions. My advice, do your own quality assurance! My designer picked the wrong countertops, which I only caught becau... read more

Keva J 

on BBB

3 years ago

We went to home depot to purchased a refrigerator, dishwasher, over the range microwave, and washing machine from on July 2nd, over $3,000 in appliances. We were asked if we wanted the appliances to be installed, we agreeed and paid between $99-150 for per item. The lady that helped us was very nice and patience, but left out one important detail, that home depot do not share when you purchasing there appliances. This has been a headache, and a mess. When we asked if we needed to removed the old appliances, we were told NO. ... read more

Raymond C. 

on BBB

3 years ago

Ordered a $**** tool box online when it was delivered it was damaged obviously the floor model bo box already assembled stripped out bolts dents and scratched everywhere they wanted 79 dollars to return it then promised a 200 refund for the damage now cant get anyone to give the refund they bouncing back and forth between departments saying not there **** they probably put the new in box toolbox on the floor for sale and gave me the beat up one merry Christmas thanks for nothing guess I bought a **** dollar xmas present for ... read more

Rajesh T 

on BBB

3 years ago

Purchased a ** brand gas dryer from the Home Depot store in ***************, **. The dryer arrived home on June 29 and got installed. The installer did not check to make sure the dryer was operational, and we did not use the dryer for next 2 days. When we tried using it, the dryer, it wouldn't work - it would stop with some error message, Each time we try to use the dryer we could smell gas in the laundry room. Since it was more than 48 hrs after installation, Home depot refused to look into the problem and suggested that we... read more