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The Ford Store Morgan Hill
- Car Dealers
- Morgan Hill, CA
About this business
We are proud to be your #1 retail volume Ford dealer in the entire Bay Area and meet your service, new car sales and used car sales needs! Here at The Ford Store Morgan Hill, we pride ourselves on our bottom-line sale pricing. That means none of our vehicles are marked up by thousands of dollars, so you’ll never have to negotiate the price down. Plus, our Ford sales team isn’t paid commission when they make a sale, so we’ll never pressure you into buying or leasing a car before you’re ready. Our custo... read more
Location details
17045 Condit Rd, Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Worst place for service! Their words from the service manager Ryan “I don’t care if I lose you business or anyone else”. If you are thinking of getting your car or tuck serviced from here don’t. They just don’t care. I need a warranty on my engine and we’re planing on buying a 2017 explorer.
Business response:
Mr. Harrold, We are sorry you are having trouble with your vehicle. As we discussed on Friday, as this was the first time bringing your truck to us, it would be best for you to return to the dealership you purchased your engine from, or the shop that did the faulty work on your engine. It is not that we want to lose your business, it is that it should be fixed by the parties involved in selling you this engine. Best, Ryan Valletta, Service Manager
Copy of Yelp Review ------------------------------------------------------------------------- Avoid like the plague if you have an "old" car that needs service. Let me explain....Continue Reading
Business response:
Thank you for bringing this to our attention Chris. We greatly apologize that this service experience didn't meet your expectations as it should have. We have spoken with everyone involved and currently putting processes in place to ensure this doesn't happen in the future.
We had a great experience yesterday. Our salesman, Ovais, made the entire process enjoyable. Not only did he patiently allow us to drive a couple of difference vehicles, his low pressure style and professional manner really helped to make us feel good about the purchase of our new Escape, which we love. He even took extra time to show us how to operate all the high tech wizardry in the vehicle and even paired our phones! Marcel, the finance guy, was also great and we really enjoyed trading quips with him! All in all, a fabul... read more
Business response:
Mr. Dini, we wanted to say thank you for the very kind review and 5-star rating. Our team enjoyed every minute of the process. We look forward to seeing you again soon!
RecommendedWanted to give a big Thank You to Ovais Mughal and Jose Villa at The Ford Store Morgan Hill. They really did a a great job helping me get my 2013 Ford Edge. Ovais made the whole experience so easy and stress free. I'm really enjoying driving the Edge, and if I ever need to get another vehicle, I will be going to The Ford Store. Thanks again.
Business response:
Thank you so much for your kind words, Steve. We are thrilled that you are enjoying the Ford Edge. Let us know if you ever need a thing. We look forward to seeing you again.
Kyle Ifert was wonderful and helped us at every stage of the purchase. Customer service was excellent. Will come back. Who knew that buying a car could be so pleasurable!!!
Business response:
Melanie, we want to thank you for such a kind review of The Ford Store Morgan Hill. We hope to see you again soon. Please let us know if there is anything that you need.
My wife and I visited the Ford Store in Morgan hill on December 7. We had been in the market for an Escape. After visiting two other dealerships, we found the car wanted with the color and features we were looking for. We were greeted by our sales consultant Kyle Ifert. Kyle proved to be a well-prepared professional. He was well informed on all the features of the car and all the financing options. He worked with us to get the trade in value we needed for our car and answered every question we had. In the rare instance he di... read more
Business response:
Lucy, Thank you very much for sharing your experience with Kyle at The Ford Store Morgan Hill. We also want to thank you for the 5-star rating! We pride ourselves on our customer experience at our Ford Dealership just outside San Jose, Ca. Please do not hesitate to reach out if you need anything at all.
Great Service! I couldn’t believe how great they were! So disappointed on the other dealerships! You all gotta come give them a shot! I should have came here first! Wow!
Business response:
Thank you Gilbert for the awesome 5-star review! We're thrilled to hear that we exceeded your expectations. We look forward to seeing you back for any future purchase or service needs!
My husband and I received EXCELLENT SERVICE from SALESMAN OVAIS MUGHAL and SALES MANAGER JOSE VILLA. They were great listeners of what our family and budget needs are. They took a lot of time (hours) and worked hard to come up with several different scenarios of car models, purchase, lease, and payment options. I never felt pressure from them, and I felt like they were genuinely trying to get me the best deal for my money. I drove out of there feeling good, and not like I've been taken for a loop. I definitely would HIGHLY R... read more
Business response:
Lisa, thank you so much for taking the time to leave this awesome review! We appreciate you sharing your honest feedback with the community and so glad you would recommend our dealership, especially Ovais and Jose! Please let any of us know if you need anything else!
Love the help and service. Kevin is a great guy with a lot of knowledge.
Business response:
Thank you for the 5-star review Adam! We all greatly appreciate you taking the time to write this review and post. We're thrilled to hear you enjoyed your shopping experience with Kevin and hope you enjoy your new truck! Please don't hesitate to reach out if we can help you any further.
Frequently asked questions about The Ford Store Morgan Hill
How is The Ford Store Morgan Hill rated?
The Ford Store Morgan Hill has a 4.5 star rating with 1,796 reviews.
When is The Ford Store Morgan Hill open?
The Ford Store Morgan Hill is open now. It will close at 9:00 p.m.
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