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The Ford Store Morgan Hill
- Car Dealers
- Morgan Hill, CA
About this business
We are proud to be your #1 retail volume Ford dealer in the entire Bay Area and meet your service, new car sales and used car sales needs! Here at The Ford Store Morgan Hill, we pride ourselves on our bottom-line sale pricing. That means none of our vehicles are marked up by thousands of dollars, so you’ll never have to negotiate the price down. Plus, our Ford sales team isn’t paid commission when they make a sale, so we’ll never pressure you into buying or leasing a car before you’re ready. Our custo... read more
Location details
17045 Condit Rd, Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
RecommendedAfter having a bad experience last week at The Ford Store Morgan Hill and speaking with the Service Manager Jim, he and the Service Advisor Alex went above and beyond to makeup for what happened. Thank you to you both for providing excellent customer service. The next time I come in I will be sure to ask for Alex, he is a great employee and really cares about his customers. Thank you again 😊
Business response:
Mary, thank you for the amazing review! We appreciate being able to turn this experience around for you and giving us another chance. Please let us know if we can be of assistance in the future!
This Family owned operation is second to none! They sincerely care about the customer, From the #1 Sales > 1 price sales experience to the Outstanding Service Department it pays to drive a bit and see why they are #1 in the Region year after year.
Business response:
Thank you for the recommendation, Jim! We appreciate your feedback. We look forward to working with you again soon!
It started with a blown motor 4K miles after my warranty expired and the ford store telling me there was nothing they could do, when I contacted ford headquarters in Detroit they told me it was up to the dealer. That the dealer had to contact them directly. I could tell I was getting no where fast however I needed a car then. I could not wait and got stuck with the only deal I could actually get now since I owed 10k on a vehicle with no motor. I inquired about a new motor and was told that would cost me 10k. Seeing the ludic... read more
Business response:
Mark, thank you for bringing your experience to our attention. When engine issues occur we have to follow a very specific protocol in order for Ford to even consider helping with repair costs. First the customer has to authorize the standard diagnosis cost to see exactly what may have happened and determine an accurate estimate for repair. We then have to submit that to Ford Corporate and from there they have to decide if they can help or not. Yes, you are correct that it can take some time to resolve but unfortunately the s... read more
Today, Sean and Dominic went above and beyond helping us in the service department.. they spent a lot of time and ingenuity getting our van rear door fixed. When we offered them a tip, they declined gracefully. Here’s hoping Ford will tip them for us.. Pat, Patty and Sam
Business response:
Thank you very much for the review, Patty! We greatly appreciate it and glad to hear we were able to help you with service. We will pass your note to Sean & Dominic and we hope to see you again soon!
Best dealership if ur looking for a new ride don’t look any further
Business response:
Thank you for the great review, Scott! Let us know if you need anything in the future!
Great Organization ! I have bought my last 3 vehicles from this group . Good leadership , kudos Tim Paulus and the GM Ashley Valletta 👍
The great service I received from beginning to end. Jesse first came out and greeted me , cause I thought it was Jesse I was talking to over the phone, but my mistake it was Jesus , but Jesse was very king to get me the correct gentleman that was helping me. I knew what I wanted but in realty left what was practical for my driving needs, a hybrid. I left very happy Jesus was the best over-all, he was understanding, kind , and reading what I was really needing.
Business response:
Thank you for the recommendation, Christina! We are so happy to hear that our team was able to help you out!
Great service no BS good selection of vehicles
Great buying experience, but getting warranty work done is horrible. They never have a loaner/rental on site even if they are holding your car. I even called in advance. I had my truck warranty service due to issue with the wheel and no rental car available in the entire dealer. They expected me to drive off with it. This is my second time with the same issue to my truck and no car available again. Hard to believe but expect it. They expect you to figure things out instead of offering to get you a car. The dealer makes you f... read more
Business response:
Feroze, we apologize that a rental car wasn't available for you. We have a limited amount of loaner vehicles we are allowed to have per the Ford program and a great deal of customers that need one. Please give our Service Director, Ryan Valletta, a call at 408-782-8209 to discuss further.
Frequently asked questions about The Ford Store Morgan Hill
How is The Ford Store Morgan Hill rated?
The Ford Store Morgan Hill has a 4.5 star rating with 1,796 reviews.
When is The Ford Store Morgan Hill open?
The Ford Store Morgan Hill is open now. It will close at 9:00 p.m.
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