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The Ford Store Morgan Hill
- Car Dealers
- Morgan Hill, CA
About this business
We are proud to be your #1 retail volume Ford dealer in the entire Bay Area and meet your service, new car sales and used car sales needs! Here at The Ford Store Morgan Hill, we pride ourselves on our bottom-line sale pricing. That means none of our vehicles are marked up by thousands of dollars, so you’ll never have to negotiate the price down. Plus, our Ford sales team isn’t paid commission when they make a sale, so we’ll never pressure you into buying or leasing a car before you’re ready. Our custo... read more
Location details
17045 Condit Rd, Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Recommended3rd purchase from the Ford Store and have always had excellent service. Last night was no exception and everyone was quite helpful helping us get our son into his first new car. We’ve also used the service department for a number of years and have nothing but excellent feedback here too. They go above and beyond. And finally, the janitor was cleaning the lobby last night and noticed I didn’t have a chair and went out of his way to get me one. Customer service at every level. Others should learn from this dealership.
Business response:
Chris, thank you very much for your recent business and taking the time to share your great experience with us! Also so happy to hear we have been able to help in servicing your vehicles as well. We greatly appreciate that you continue to return to us for all your automotive needs! I let our janitor, Pablo, know about your review and he was so thrilled that he could help create the positive experience - grinned from ear to ear :) Hope your son is enjoying his first car!!
This place has helped my father and I so much. He purchased a truck we couldn't afford and Jose and Kevin worked with us for 3 hours trying to find the best deal for us and bending over backwards for us. All in all he left with a great truck and with a happy attitude which is rare for him. I would highly recommend purchasing a car from this place. My dad even said if he ever needs another car this is where he would go
Business response:
Cherine, thank you again for sharing your and your father's positive experience on Facebook as well! So happy we were able to help and look forward to seeing you both again for any automotive need!
Very sloppy service. I have been in three times for something that should have been fixed the first time, and not I will have to come back a fourth time and they keep looking for ways to go around my prepaid service plan and warranty extension.
Business response:
John, thank you for sharing your honest feedback and apologize that we haven't been able to resolve your issue yet. We hope providing the rental car has helped mitigate some of the inconvenience. We'd also ask that you please reach out to our Service Director, David Martinez, at 408-782-8208, to further discuss your concerns about the service plan and warranty.
Do yourself a favor and DO NOT purchase your car here; if you do, avoid the warranty...AVOID DEALING WITH THE SERVICE DEPARTMENT AT ALL COSTS! We bought a car here one year and one month ago, and the sales team was awesome. Buying the car was easy and smooth. Unfortunately, the horrible experiences we've had with the service and repairs department much outweighs the good we had with buying a vehicle. The first tell-take sign was two months ago when we took the car in for a regular oil change and service. They changed the oil... read more
Business response:
Hi Christine, we are so sorry to hear the experiences you have detailed above. It is my understanding that our Service Director, David Martinez, had been in contact with you yesterday about the events. He is working with Ford and our employees to try and rectify the situation. He will be in touch, he can be reached directly at 408-782-8208.
Had the best experience buying a car with the ford store ! Today I walked in not expecting to drive off with anything just information. Ken took such great care of me and when it came to the car lingo he made sure I knew what it all meant ! Being 21 and buying a car all by yourself is pretty scary. But they made it An amazing experience.. Best customer service and great people all around ! Thanks for everything guys you took all the headaches out of buying a new car ! Loving my new 2017 Ford Fusion
Business response:
Jackie, we are so glad you had an awesome experience with Ken and the team! The new Fusions are a great vehicle, enjoy it and thank you so much for your business and sharing your experience with the store!
Thank you to Kevin, Anthony and Jose for helping me get a Ford Fiesta today! Great experience with you guys! Love my Fiesta!
Business response:
Hi Cynthia, thank you so much for sharing your experience with Kevin, Anthony and Jose! We hope you enjoy your new Fiesta! Come see us soon!
Thank you Kevyn Glynn and Fernando for an excellent expirence at the ford store. I felt like i was right at home.
Business response:
Hi Tatiana, thank you so much for sharing you experience with our team! Please let us know if we can help you in any other way and hope to see you soon!
I recently had a transmission fluid job done. I am so surprised that I got charged for 16 qts of transmission oil while the owner manual says the capacity is 7 qts. My CRV got charged for 7 qts for the same job done in the Honda dealer. That why it caught my attention. Also it's much easier to schedule a service appointment with Honda.
Business response:
Hi Kung, I understand Kacie has spoken with your spouse and clarified that we did not do just a transmission drain and fill but instead a flush. Please let us know if there is anything else we can do to help you both and look forward to seeing you for your next service.
Their no hassle pricing and excellent customer service makes looking for a car a real pleasure.
Business response:
Hi Shelly, thanks so much for the awesome review! Please let us know if we can help you with anything and look forward to seeing you for your next visit!
Frequently asked questions about The Ford Store Morgan Hill
How is The Ford Store Morgan Hill rated?
The Ford Store Morgan Hill has a 4.5 star rating with 1,796 reviews.
When is The Ford Store Morgan Hill open?
The Ford Store Morgan Hill is open now. It will close at 9:00 p.m.
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