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The Clunker Junker
- Automotive
- Palmetto, FL
About this business
This company offers online liaison services between consumers who are looking to scrap old vehicles, and junkyards/salvage yards who are looking to buy.
Location details
2307 S Dock St, Palmetto, FL, 34221, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A very easy and positive experience. My vehicle was picked up and paid for with cash within 36 hours of my first contact through their online survey. As they deal with 3rd party towing firms to provide payment I was apprehensive but they held to their word and were courteous and professional during the pickup process. My advice to you is to be sure to provide honest answers to their survey questions and you should be fine. Im very satisfied so heres a well deserved 5 stars.
Business response:
<p>Thank you so much for the positive feedback! You are absolutely correct, many of our upset customers either do not read or pay attention to what they are doing during submission (e.g, catalytic converters), or are outright dishonest about it.</p><p>We appreciate your business!</p>
I want to start by saying I'm very disappointed with the offer I was given vs what I received. I am not sure weather this is the fault of clunkerjunker.com or the pickup company. anyway, I had an offer for $590 for my car, but when the company showed up they offered $200. very very disappointing. $450 would have been reasonable for a $590 offer but after offering less the 50% of the original offer was extremely disappointing. to sum it all, its very disappointing to get 34% of what you were told online.
Business response:
<p>Hello, I'm sorry you had trouble with your local buyer! I do wish you had reached out to us for help before going straight to the BBB.</p> <p>The only time we allow offer changes is if the catalytic converter is missing or has been replaced. This vehicle was sold through a third party provider (Peddle), so I'm unable to confirm that was the exact reason, but I will be reaching out to you directly to get clarification. If the vehicle has an original catalytic converter, we should be able to get you the remainder of your mo... read more
Awesome! Offered > %10 more than the other company, showed up in a few hours cash in hand (made sure the cat converter was still there) and took her away ! Thanks !
Business response:
Hello, thank you for the positive feedback! I'm glad we could get you a little bit more than others, we appreciate your business.
I've had many experiences with salvage car buyers in the past most every time the price or something changed at the end of the deal which was majorly frustrating. This company surpassed my expectations easily as it was actually as advertised the smoothest exchange of a vehicle I've had just follow the instructions and Bam it was spot on!! I'd highly recommend this conoany and if im in need of their service again ill surely use then without a doubt. Any questions ask *** she provided great customer service!!
Business response:
Thank you! We certainly do everything we can to not have to change offers. I will pass this on to *** as well!
Clunker Junker in the Tampa area was super fast and easy. Quick quote, they called me within 15 minutes of online quote, communicated multiple times, driver on time and organized. I would use the them again and recommend them.
The Clunker Junker do what they say and pay what they say. The process was very efficient and easy, within the next day my vehicle was picked up first thing in the morning.**** the pick up driver was very professional and nice to talk to. I recommend The Clunker Junker to people who want to get rid of their vehicle at a great price.Excellent job from start to finish.Thank You
Very smooth and fast transaction. Communication was easy and local pick-up was very responsive. Thank you!!
Business response:
Thank you so much for the positive feedback!
I had an appointment with Clunker Junker this morning between 9:00- 10:00 to.pick up a car that I was selling. I spoke with the dispatch multiple times throughout the day because their driver was running behind. It is now 1:58pm, and the driver has even a no-show. The dispatch was supposed to call me back, and I have heard nothing. Very unprofessional!
Business response:
<p>Hello, I'm very sorry to hear you had trouble with your local buyer in *******, ***** Services". Unfortunately I don't see anywhere where you contacted us (The Clunker Junker) to let us know there is a problem. If you spoke to "dispatch", it was not us.</p><p>We are eager to help our customers, but we can't do that if you don't communicate with us.</p><p>I'm sorry again for the trouble.</p>
At the first, I was nervous and hesitant because I thought it could be a scam but I went to the customers reviews. And I exchanged communications with a representative about the company and she assured me that the company is real! Therefore, those two encounters answered my concerns.Coming to my experience with company and the process:Its an awesome experience with Clunk Junker! Prompt responses from the start to finish! All the representatives I encountered throughout the process depicted superb customer service and profess... read more
Business response:
Thank you so much! We certainly understand hesitation, and are grateful you gave us a shot.
Frequently asked questions about The Clunker Junker
How is The Clunker Junker rated?
The Clunker Junker has a 4.5 star rating with 1,626 reviews.
When is The Clunker Junker open?
The Clunker Junker is closed now. It will open at 10:00 a.m.
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