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The Callie Apartments
- Apartments
- Dallas, TX
About this business
Location details
8025 Forest Ln, Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Absolutely unacceptable. Our rental property had a leaking pipe from the water heater which resulted in mold in the home. We promptly notified Tricon of the issue and asked for resolution. Today marks day ******************************************************************************************* the home, leaving my small child living in a home with exposed electrical and insulation for several weeks after also having my entire family being exposed to active mold for more than a month. I have spent countless hours on the pho... read more
Business response:
We would like to thank ************** for bringing this issue to our attention. We apologize that we failed to meet her expectations as well as our own. We have confirmed that our maintenance manager has contacted ************** directly to discuss the issue. In addition to transferring ************** to a new home, we will be adding a concession of a full months rent to her ledger for the inconveniences you have experienced.We appreciate the chance to work with ************** to resolve the situation and remain available if... read more
Absolutely unacceptable. Our rental property had a leaking pipe from the water heater which resulted in mold in the home. We promptly notified Tricon of the issue and asked for resolution. Today marks day ******************************************************************************************* the home, leaving my small child living in a home with exposed electrical and insulation for several weeks after also having my entire family being exposed to active mold for more than a month. I have spent countless hours on the pho... read more
Business response:
We would like to thank ************** for bringing this issue to our attention. We apologize that we failed to meet her expectations as well as our own. We have confirmed that our maintenance manager has contacted ************** directly to discuss the issue. In addition to transferring ************** to a new home, we will be adding a concession of a full months rent to her ledger for the inconveniences you have experienced.We appreciate the chance to work with ************** to resolve the situation and remain available if... read more
Horrible communication. Tried to pressure into a lease when they had errors on it. Horrible customer service when I reached a person sent me in circles on who was responsible
Business response:
We would like to thank ****************** for taking the time to express her concerns regarding her recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. Our team has contacted ****************** and cancelled the lease per her request. Additionally, we have issued a full refund. We appreciate ****************** feedback, as it helps us enhance our processes and procedures in our continuous ef... read more
Horrible communication. Tried to pressure into a lease when they had errors on it. Horrible customer service when I reached a person sent me in circles on who was responsible
Business response:
We would like to thank ****************** for taking the time to express her concerns regarding her recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. Our team has contacted ****************** and cancelled the lease per her request. Additionally, we have issued a full refund. We appreciate ****************** feedback, as it helps us enhance our processes and procedures in our continuous ef... read more
Be very careful with this company.Keep all receipts, emails and records of everything. Ask for copy of move-in-inspection when it is complete to verify it is accurate. On move out, take pictures to validate condition and ask for a copy of the move out inspection. We rented from them 2020 to 2021. When we moved out, we followed the move out checklist to the tee. When we got our final ****, they had charged us for numerous items that we took care of and items that were already broken when we moved into property. (This is why I... read more
Be very careful with this company.Keep all receipts, emails and records of everything. Ask for copy of move-in-inspection when it is complete to verify it is accurate. On move out, take pictures to validate condition and ask for a copy of the move out inspection. We rented from them 2020 to 2021. When we moved out, we followed the move out checklist to the tee. When we got our final ****, they had charged us for numerous items that we took care of and items that were already broken when we moved into property. (This is why I... read more
I have rented from Tricon for 3 years now. My lease ended today. I was suppose to meet someone at the house for a move out inspection. I got there. I waited 10 minutes and no one showed. I called to see if anyone was coming and it took quite awhile to get in contact with someone. I was told no one was coming because they didnt know I was going to be there. I definitely emailed them and told them I would be there to return the keys. This was the icing on the cake for me. I had driven over an hour and a half out of my way for ... read more
Business response:
We would like to thank ************************** for bringing her concerns to our attention. We apologize that we failed to meet her expectations as well as our own, which includes providing seamless customer service. We apologize for the lack of communication ************************** received throughout the mentioned issues. We appreciate her feedback, as it helps us enhance our processes and procedures in our continuous effort to improve and sincerely apologize for the inconvenience. We wish ************************** t... read more
I have rented from Tricon for 3 years now. My lease ended today. I was suppose to meet someone at the house for a move out inspection. I got there. I waited 10 minutes and no one showed. I called to see if anyone was coming and it took quite awhile to get in contact with someone. I was told no one was coming because they didnt know I was going to be there. I definitely emailed them and told them I would be there to return the keys. This was the icing on the cake for me. I had driven over an hour and a half out of my way for ... read more
Business response:
We would like to thank ************************** for bringing her concerns to our attention. We apologize that we failed to meet her expectations as well as our own, which includes providing seamless customer service. We apologize for the lack of communication ************************** received throughout the mentioned issues. We appreciate her feedback, as it helps us enhance our processes and procedures in our continuous effort to improve and sincerely apologize for the inconvenience. We wish ************************** t... read more
I moved into a residence owned by a smaller Property ****************** in March of 2018. Tricon took over the property and purchased it in June of 2018. I must say that this is when things began to go downhill. During this entire time - 3/18 to 8/21- I never missed a rental payment. I had one late payment by one day because of a bank card issue (my error) in the entire time that I rented from this organization. I decided to transition to another location by purchasing a property in June of 2021. As a result of me wanting to... read more
Business response:
We would like to thank ************** for taking the time to express his concerns regarding his move out experience with Tricon Residential. We are sorry to hear of ************** disappointment with Tricon Residential. We apologize that we failed to meet his expectations and our own, which includes providing seamless customer service. Our team has revised the move-out statement and has issued a full refund in the amount of $1,200. We thank ************** for his residency and his continued patience while we corrected these ... read more
Frequently asked questions about The Callie Apartments
How is The Callie Apartments rated?
The Callie Apartments has a 2.7 star rating with 604 reviews.
When is The Callie Apartments open?
The Callie Apartments is closed now. It will open at 10:00 a.m.
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