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The Callie Apartments
- Apartments
- Dallas, TX
About this business
Location details
8025 Forest Ln, Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
This was the worst experience I have ever been through. I first dealt with a lady named ********************* who was the worst employee they have. She doesn't respond to emails and makes it seem like you are bothering her when you ask questions. Once we got through that horrible level of unprofessionalism. We then moved to a lady named ********************************* who was very nice during the initial process. Once we seen the house and the damages that were not corrected, she quickly changed the script. Cracks in the c... read more
Business response:
We would like to thank Mr. **** for taking the time to express his concerns regarding his recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet his expectations as well as our own. Our team has contacted Mr. **** offline to discuss his concerns. Additionally, we have issued a full refund in the amount of $349.98. We appreciate Mr. ****'s feedback, as it helps us enhance our processes and procedures in our continuous effort to imp... read more
Tricon discriminates and takes people application fees and we have not received our refundable deposit from this company
Business response:
We would like to thank Mr. ****** for taking the time to express his concerns regarding the application process at Tricon Residential. At Tricon Residential we consistently apply the same responsible applicant screening criteria to all applicants in full compliance with all applicable state and federal fair housing requirements. To ensure a fair, consistent and appropriately rigorous review in all cases, we retain a third party to review each applicant by consistently applying the same criteria. While we would never discuss ... read more
Tricon discriminates and takes people application fees and we have not received our refundable deposit from this company
Business response:
We would like to thank Mr. ****** for taking the time to express his concerns regarding the application process at Tricon Residential. At Tricon Residential we consistently apply the same responsible applicant screening criteria to all applicants in full compliance with all applicable state and federal fair housing requirements. To ensure a fair, consistent and appropriately rigorous review in all cases, we retain a third party to review each applicant by consistently applying the same criteria. While we would never discuss ... read more
Hello, good day. I dont like leaving bad reviews but when a company is this bad you have no choice. I dont understand how they have a A+ rating on the BBB. They are definitely not consumer friendly. First our application specialist was horrible at returning our calls. Every time we will email or text with a question it would go unanswered. We kept getting automated emails and text that didn't pertain to us. Every time we called either the call would go unanswered because we would be greeting by a machine and then put on hold... read more
Business response:
We would like to thank **************** for taking the time to express her concerns regarding her recent experience with Tricon Residential. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. We truly appreciate Ms. ******** feedback, as it helps us enhance our processes and procedures in our continuous effort to improve and sincerely apologize for the inconveniences she has experienced. A member of our team will con... read more
Hello, good day. I dont like leaving bad reviews but when a company is this bad you have no choice. I dont understand how they have a A+ rating on the BBB. They are definitely not consumer friendly. First our application specialist was horrible at returning our calls. Every time we will email or text with a question it would go unanswered. We kept getting automated emails and text that didn't pertain to us. Every time we called either the call would go unanswered because we would be greeting by a machine and then put on hold... read more
Business response:
We would like to thank **************** for taking the time to express her concerns regarding her recent experience with Tricon Residential. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. We truly appreciate Ms. ******** feedback, as it helps us enhance our processes and procedures in our continuous effort to improve and sincerely apologize for the inconveniences she has experienced. A member of our team will con... read more
I can say this is by far the worst experience I had with a house rental. We recently move to the ******* area, and set everything up through online. They were great at communicating back and forth when it came to getting the funds and information needed. The first payment went through and our rent was clear. The second month came, and I called to verify how much was out payment. They said one amount. I was shocked, so I asked my wife. She confirm that we should call again to make sure the amount was correct. We call and they... read more
Business response:
We would like to thank Mr. **** for taking the time to express his concerns regarding inaccurate charges on his ledger. We have confirmed with our regional team that the corrections have been made to the account and fees were reversed to bring Mr. ****'s account to current. Additionally, a concession was added with the remainder of fees that were charged. We will continue to work closely with Mr. **** offline to ensure this matter is resolved going forward. We thank Mr. **** for his residency and look forward to our next opp... read more
I can say this is by far the worst experience I had with a house rental. We recently move to the ******* area, and set everything up through online. They were great at communicating back and forth when it came to getting the funds and information needed. The first payment went through and our rent was clear. The second month came, and I called to verify how much was out payment. They said one amount. I was shocked, so I asked my wife. She confirm that we should call again to make sure the amount was correct. We call and they... read more
Business response:
We would like to thank Mr. **** for taking the time to express his concerns regarding inaccurate charges on his ledger. We have confirmed with our regional team that the corrections have been made to the account and fees were reversed to bring Mr. ****'s account to current. Additionally, a concession was added with the remainder of fees that were charged. We will continue to work closely with Mr. **** offline to ensure this matter is resolved going forward. We thank Mr. **** for his residency and look forward to our next opp... read more
Currently being forced to pay something I don't owe. I paid my previous lease out & decided to re-sign. All of a sudden, there's $210.00 on my account and a million different stories of how it got there!!! I've never lived month to month, which was the first lie!!! There wasn't a balance on my account before I re-signed, which was the second lie!!! It's been a week and nobody calls back, they just email saying I owe $210.00 but can't show any proof of how or where it comes from!! I have sent proof of my payments and get no r... read more
Business response:
We would like to thank Ms. ******* for taking the time to express her concerns regarding inaccurate charges on her ledger. We have confirmed with our regional team that the corrections have been made to the account and fees were reversed to bring Ms. *******’s account to current. Additionally, a concession was added with the remainder of fees that were charged. We will continue to work closely with Ms. ******* offline to ensure this matter is resolved going forward. We thank Ms. ******* for her residency and look forward to ... read more
Went through an application for a house and made sure all documentation was in order. They said they needed $360, which I thought was outrageous, but I really liked the house.Days later they tell me they didn't like the picture of my dog and that it shared characteristics with restricted breeds. He's a lab mix and the farthest thing from a restricted breed you can find.They're refunding $250 but keeping one hundred and ten dollars b/c someone doesn't like the look of a dog? That's an awfully expensive 'judgement' call. As fa... read more
Business response:
We would like to thank Ms. **** for taking the time to share her feedback regarding Tricon Residential pet policy. We are very sorry to hear Ms. ****'s disappointment with Tricon Residential. We are committed to providing exceptional customer service and always strive to be as transparent as possible. During the application process Ms. **** and the additional applicant checked a box stating they had read and agreed to our Terms of Agreement before submitting their completed application. Our Terms of Agreement details our Pet... read more
Frequently asked questions about The Callie Apartments
How is The Callie Apartments rated?
The Callie Apartments has a 2.7 star rating with 604 reviews.
When is The Callie Apartments open?
The Callie Apartments is closed now. It will open at 10:00 a.m.
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