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The Callie Apartments
- Apartments
- Dallas, TX
About this business
Location details
8025 Forest Ln, Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
been resident for one almost a year sign up for auto pay on the 1st of every month. This has happened twice in 10 months if there is a billing error between the 1st of the month and 5th of the month that is corrected, and is not in your favor, you will not be able to to receive a refund of the online payments service fee, and will be charged the additional **** fee in order to avoid a late fee. When brought to the attention of the staff, the attitude is where the confusion due to everything being in the lease agreement. It i... read more
Business response:
We would like to thank Mr. ********* for taking the time to express his concerns regarding his recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. Our team would like to learn more about this experience. We appreciate Mr. *********'s feedback, as it helps us enhance our processes and procedures in our continuous effort to improve and sincerely apologize for the inconvenience. We look forward... read more
been resident for one almost a year sign up for auto pay on the 1st of every month. This has happened twice in 10 months if there is a billing error between the 1st of the month and 5th of the month that is corrected, and is not in your favor, you will not be able to to receive a refund of the online payments service fee, and will be charged the additional **** fee in order to avoid a late fee. When brought to the attention of the staff, the attitude is where the confusion due to everything being in the lease agreement. It i... read more
Business response:
We would like to thank Mr. ********* for taking the time to express his concerns regarding his recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. Our team would like to learn more about this experience. We appreciate Mr. *********'s feedback, as it helps us enhance our processes and procedures in our continuous effort to improve and sincerely apologize for the inconvenience. We look forward... read more
I have been a resident of for over 3 years. I just want to say that this is the absolute best property management company my family and I have experienced. Every single maintenance request is handled promptly. ***** was great and even came on a Saturday to complete a repair, in addition to being very friendly and professional. I would not want to rent from any other company. My lease renewal process and any concerns I have are addressed in a timely fashion. Tricon is the way to go.
Business response:
*************************, thank you so much for your kind and positive comments about our team member. We are so happy to hear that you are a satisfied resident and are pleased with our services. Thank you!
I try to be as considerate as possible being that I used to work for property management but this is the worst experience with any property management I have ever had. I would not recommend renting through Tricon Residential ever. After applying, I had high hopes. Minutes later I receive an email stating our application was approved pending a few details. I missed a call close to the office closing and the voicemail stated that we needed to upload a few more documents. This voicemail was so chaotic that it was hard to unders... read more
Business response:
We would like to thank Mr. ***** for taking the time to express his concerns regarding the application process at Tricon Residential. At Tricon Residential we consistently apply the same responsible applicant screening criteria to all applicants in full compliance with all applicable state and federal fair housing requirements. To ensure a fair, consistent and appropriately rigorous review in all cases, we retain a third party to review each applicant by consistently applying the same criteria. These reviews are comprehensiv... read more
I try to be as considerate as possible being that I used to work for property management but this is the worst experience with any property management I have ever had. I would not recommend renting through Tricon Residential ever. After applying, I had high hopes. Minutes later I receive an email stating our application was approved pending a few details. I missed a call close to the office closing and the voicemail stated that we needed to upload a few more documents. This voicemail was so chaotic that it was hard to unders... read more
Business response:
We would like to thank Mr. ***** for taking the time to express his concerns regarding the application process at Tricon Residential. At Tricon Residential we consistently apply the same responsible applicant screening criteria to all applicants in full compliance with all applicable state and federal fair housing requirements. To ensure a fair, consistent and appropriately rigorous review in all cases, we retain a third party to review each applicant by consistently applying the same criteria. These reviews are comprehensiv... read more
I have been a resident of for over 3 years. I just want to say that this is the absolute best property management company my family and I have experienced. Every single maintenance request is handled promptly. ***** was great and even came on a Saturday to complete a repair, in addition to being very friendly and professional. I would not want to rent from any other company. My lease renewal process and any concerns I have are addressed in a timely fashion. Tricon is the way to go.
Business response:
*************************, thank you so much for your kind and positive comments about our team member. We are so happy to hear that you are a satisfied resident and are pleased with our services. Thank you!
I have rented with Tricon for years, since they took over from the previous company. Ive been in the same home for over 6 years and have the most frustrating time dealing with this company. The maintenance request portal is horrible for following up on requests; the information either isnt correct or completely missing and there are never any notes. Calling isnt any better because their staff has no idea what theyre looking at either. On top of that, they use the cheapest labor they can find that do half a** jobs and dont cl... read more
Business response:
We would like to thank Mr. ***** for bringing his concerns to our attention. We apologize that we failed to meet her expectations as well as our own, which includes providing seamless customer service. We apologize for the lack of communication Mr. ***** received throughout the mentioned issues. We appreciate his feedback, as it helps us enhance our processes and procedures in our continuous effort to improve and sincerely apologize for the inconvenience. We wish Mr. ***** the best and look forward to continuing to serve him... read more
I have rented with Tricon for years, since they took over from the previous company. Ive been in the same home for over 6 years and have the most frustrating time dealing with this company. The maintenance request portal is horrible for following up on requests; the information either isnt correct or completely missing and there are never any notes. Calling isnt any better because their staff has no idea what theyre looking at either. On top of that, they use the cheapest labor they can find that do half a** jobs and dont cl... read more
Business response:
We would like to thank Mr. ***** for bringing his concerns to our attention. We apologize that we failed to meet her expectations as well as our own, which includes providing seamless customer service. We apologize for the lack of communication Mr. ***** received throughout the mentioned issues. We appreciate his feedback, as it helps us enhance our processes and procedures in our continuous effort to improve and sincerely apologize for the inconvenience. We wish Mr. ***** the best and look forward to continuing to serve him... read more
Our move-in was set an entire month in advance, but we werent told until less than 48 hours beforehand that the house wasnt ready. Now less than 24 hours before our second promised move-in, again were told that the house isnt ready. Weve been timely with everything Tricon required from us- deposit, rent, insurance and utilities. Tricon has responded by treating us like a nuisance.
Business response:
We would like to thank Ms. ******** for taking the time to express her concerns regarding her move in date with Tricon Residential. Upon reviewing the condition of the home, it was determined that there were items beyond normal wear and tear that needed to be addressed. Our regional team contacted Ms. ******** to inform her the move in date would no longer work as there were more items that needed to be addressed than originally anticipated. We understand that moving is already stressful and apologize for any inconvenience t... read more
Frequently asked questions about The Callie Apartments
How is The Callie Apartments rated?
The Callie Apartments has a 2.7 star rating with 604 reviews.
When is The Callie Apartments open?
The Callie Apartments is closed now. It will open at 10:00 a.m.
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