Tactile Medical

Cindy S 

on BBB

2 years ago

I'd like to find a different company to provide my lymphedema pump. Here's why. I called in November last year, before Thanksgiving, to see about getting a new machine. My screen has cracked. My request was ignored. I had to call Nick repeatedly. Although my insurance says I can have a new pump every two years, Nick (and maybe someone else --- I don't know if he actually put the request through) refused to even ask for a prior authorization. To get answers, I had to call Nick. Usually the answer was "I haven't heard back yet... read more

Frances L 

on BBB

2 years ago

My unit arrived and I got a timely call from a rep named Kristen and we set an appt for a training session to teach me how to use the unit. Although I live in Appalachia and have no cell service nor a reliable GPS here on the mountain but Kristen arrived right on time with no problem finding me. She was very knowledgeable and patient during her training of me. Extremely outgoing with a great personality. She certainly left me with a great opinion of your company. She also vocalized what a wonderful company Tactile is to work... read more

Jane F 

on BBB

2 years ago

I’ve been attempting to get a call back or response to an email from Tactile Medical for the past month. No one at their customer service ( misnomer) number has bothered to respond. This appears to be a company that wants one’s money but has no intention of responding to the customer’s needs or questions. 

Patricia H 

on BBB

2 years ago

Worst company I've ever dealt with. They won't return calls. On hold for hours. Do not deal with these people!!! I could go on but don't have enough space to write all the problems. Refused to help me replace unit that doesn't work even though I had coverage to replace it. What a joke. Should be no stars 

Krystal C 

on BBB

2 years ago

Been waiting 5 months for a replacement machine for one they originally shipped to me that doesn't work. I have requested the replaced over 10 different types. I've been on hold for 3 hours talked to 5 people (1st two don't know how to transfer phones) and who can't comprehend the words "broken machine", "original machine" "need one that works" and are trying to get something to go against my insurance for a 2nd machine. I need an original machine that will work!!! They are charging my insurance for a machine that never work... read more

Alan T 

on BBB

2 years ago

was shipped equipment i never used and Tactile Medical will not accept the return after several months of them ignoring me completely. Then today, they tell me is been too long per their policy i never agreed to. Please stay away from anything to do with this company, they are very dishonest. Here is their corporate office address: **** ******* ***** ***** *** ************ ** ***** *** ****** ************** ********** ************** **************** 

James T 

on BBB

2 years ago

Machine purchased needs repair and cannot reach customer serviceit is non existent! Ive been on hold for over an hour trying to reach someone. Their promise to call you back has not been honored the last three attempts I made to get a reply. It seems this is a common complaint once the company sells you the equipment! This company deserves a very bad rating. 

Lynn S. 

on BBB

2 years ago

I have been trying to help my 87 y/o neighbor with his new Tactile Medical Entre system. The unit is dead on arrival - power gets to the cable, but the unit won’t light up no matter what outlet we try (all outlets in his home are working.) I have called customer service on his behalf three times now and no one ever picks up. When I try to have them call back (it’s an option for product service) they don’t call back. The local Tactile rep has only given us an email address to try and I have written that one as well as the one... read more

Vickie W 

on BBB

2 years ago

I had a representative come and try to get me to sign on the dotted line.,I did my homework and found out they are NOT routinely approved by Medicare! The rep kept pressing me to sign and I absolutely refused until I could check with Medicare. She couldn’t get out fast enough! Thank God I always research everything I plan on signing! You can’t trust anyone!