Tactile Medical

Tiffany V 

on BBB

a year ago

My doctor recommended Tactile Medical for my lymphedema. Tactile came out to measure me for a pump and said the pump was $5,000. I express to them that if it’s a cost that I don’t want it. They assured me that because I have BCBS of Michigan it should be no charge to me. They also stated that I would find out about any charges prior to shipping. They called and said it will be shipped out and there is no cost to me. It took almost a month to get it. The packet inside had nothing about the return policy. I started using the p... read more

Erica P 

on BBB

a year ago

A rep from Tactile Medical called and said my insurance had approved my Flexitouch Advanced as a rental that would convert to a purchase after one year. I let her proceed with their standard spiel (it sounded well-rehearsed.) The rep began some Olympic-level mental gymnastics when I told her I had a paper denial from my insurance. I pointed out that Medical Mutual of Ohio/Cigna says the torso piece is "experimental." She began trying to claim that Tactile would appeal if my insurance didn't pay (this would be after I had the... read more

Terry H 

on BBB

a year ago

Did not set up training appointment as required by the consult I had with physical therapist at the VA. Have talked to corporate patient training department and left voice mail with Fayetteville, AR office. 

Kay W 

on BBB

2 years ago

Terrible customer service, like many others stated no one from Tactile will call back! I had squamous cell ca L tongue which during surgery lymph nodes were removed as well as salivary gland. Tactile visited me after one of my radiation treatments about the head gear and vest. I was advised all this wd be covered by medicare, well the vest was not and Tactile has been trying to bill my insurance a monthly rental fee since Sept 2022! Insurance has denied each month! I made several calls to Tactile speaking to a live person a ... read more

Dana B 

on BBB

2 years ago

My review for all contacts and PT’s has been utterly AMAZING! The support to get me my equipment and replacements OUTSTANDING ALWAYS I feel fortunate to have this customer service for over 8 years including conversations this past Tuesday July 25, 2023. Great job 

Darla H 

on BBB

2 years ago

DO NOT USE THIS COMPANY THEY ARE HORRIBLE!!! I would give them zero stars if I could. We called and faxed over a referral for a patient to get a lymphedema pump. Lets just say after 3 wks we are no closer to getting the lymphedema pump. They do not return calls, lack communication, poor customer service, and have no concern for the patient. Very Disappointed!!! 

ADRIENNE B 

on BBB

2 years ago

I started my treatment with my machine in May of 2021. Due to being a Covid long hauler with all of my medical issues, I was told to stop using the machine until I was cleared by all of my doctors. The machine was put up in the box, it was not too hot or cold or wet. When I was told to use the machine to alleviate the heaviness in my legs the machine would not turn on. I called and spoke to 2 employees who promised to call back in 15 mins and never did. After my 3rd call, I was sent another power cord and told that my machin... read more

Harold W 

on BBB

2 years ago

My doctor prescribed a lymphedema pump and devices for both of my legs. Tactile It took forever for a person to assist in helping me get the system hooked up and running. Once they came out, the system stopped working and one of the garments tore. I made multiple calls to customer service and left messages with no return call (this appears to be a concern from other customers). After reaching out by email and phone, I managed to get through and begin a conversation with a customer support person at the company. I decided I w... read more

Chris M 

on BBB

2 years ago

I was sold a unit, and was stated a price, however, the bill came it as twice as much. I contact the billing department and all they could say was how much I owed. I then called customer service and they found the quoted price, but said I had to contact billing to fix it. I explained to them billing could not help me and hit a dead end with customer. So I contacted the company via their web page explained my situation, they called back in about 3 weeks later stating my insurance company had been billed and I owed the amount ... read more