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Tactile Medical
- Healthcare
- Minneapolis, MN
About this business
Tactile Medical is a leader in developing and marketing at-home therapy devices, such as Flexitouch and Airwear, that treat lymphedema and chronic venous insufficiency.
Location details
3701 Wayzata Blvd Suite 300, Suite 300, Minneapolis, MN, 55416, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company treats patients terribly. It took weeks to get a hold of them.And when I did .They give me the run around. To send it back to them.Because it did not fit .And after I send it back.they sent me a bill for $145.13.unbelievable.I do not believe I have to pay this bill.because I sent it back.to them.
This company treats patients terribly. There is no customer service. They bill insurance or charge the patient for these overpriced devices and the. Fail to replace broken or faulty equipment. Very poor ethics at tactile medical
My wife had the Lymphedema machine and garments for 5 years. The machine started having problems and the 2nd garments were worn out. She ordered and received a new machine and garments. They changed the design and made it uni-sex. The garments do not fit well, she cannot put it on by herself. In the interest of saving money, they produced a single product for men and women which does not fit well. The results she received from the old garment were much better than the new style. I would do research for other garments and mak... read more
Wish I would have read the reviews before I agreed to this unit. Customer service is AWFUL…I was told my insurance would cover the cost in full by my representative then I later get a bill for nearly $2,000! Had to call so many times to try to get answers. They are not truthful about costs at all until after you can no longer return. I am a breast cancer survivor with lymphedema and this machine DOES NOT WORK. Please do not waste your money on it and get scammed by these people. I will certainly try to warn everyone I know.
Beware they do not care all they want is money i had the flex machine i used every day and it help. My machine stopworking they sent me another power cord did not help they want me to pay 4500.00 for a replacement machine. The warranty expire after 2 years im not eligable for another pump until May 2024.
If there were negative stars that's how they are rated. The product does not work. There is absolutely NO customer service. I've been trying to return this paperweight since July of 2023. They only want money. They should be shut down immediately
Greetings. I am Jeff ******and I obtained lymphedema garments from Tactile for my right arm and left thorax. Tactile went above and beyond in working with my insurance. While out of network, they did what was needed to get the max coverage via the primary insurance's contracted secondary ins company contract. Subsequently I was confused about the billing and made a fuss (an embarrassing large one). I finally got the requested call from Michelle (Customer Finance Manager) who finally got my head around the actual lengths Tact... read more
Worst customer service rep, specifically Jacob N, of Upstate SC. He does not know what he is talking about. Lies and even in text messages that go on for an hour to argue with patient. He tells me the basic pump first to show insurance you need advanced and then after all the work I did because he made so many mistakes-he tells me oh your insurance doesn't use our company. Realy? Also he lied about when and where he sent the RX from doctor after I had to stay on top of him and see where he was in the process because we were ... read more
THIS IS A SCAM!!! They send you a medical unit, never tell you the TOTAL AMOUNT of the unit or how much you owe monthly because they hide behind the insurance company to scam you! Their excuse is insurance requires you to rent it until you own it and that total amount is unknown. Months go by with no bill until insurance issues you a check (small amount) with instructions to "use this check for reimbursement for a payment you've already made or you can use it to make a payment once this provider sends you a bill as 'they' ar... read more
Frequently asked questions about Tactile Medical
How is Tactile Medical rated?
Tactile Medical has a 4.5 star rating with 1,353 reviews.
When is Tactile Medical open?
Tactile Medical is open now. It will close at 7:00 p.m.
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