Tactile Medical

Heather r 

on BBB

4 years ago

I write this in hopes anyone considering this pump is not put off by the reviews. While I appreciate some people have frustrations and may have had poor experiences PLEASE try the pump. This pump is very most the best you can find for your lymphedema. I credit it for stopping the consistent problems I was having with worsening condition. I will say perhaps I have been lucky to have had only good service and pleasant experiences to my needs - replacement of size is issue and of garment requiring replace the due to Velcro give... read more

Wendy B 

on BBB

4 years ago

I would not even give this company one star, they are a scam! From week one I told them that the because of my CRPS there product would not work for me. Their response was to keep using it and they will put in a request with my insurance company for their "better" product. They would call me and I would call them and tell them the machine was actually hurting me and the response was to keep using. Well it turns out that was just to scam me, because little did I know they were busy processing my insurance claim for the device... read more

bryon d 

on BBB

4 years ago

I am a veteran who suffers from venous insufficiency due to clotting issues. I have had this issue since 1998, curtesy of a botched anterior fusion. Have multiple blood clots in my left leg and a bypass from my right to my left to help with return flow. For years, the VA supplied me with a KCI 7500. I really liked the machine and it was very sturdy. Took it with me everywhere. A few years ago, I was at the VA in Santa Rosa and there happened to be a Tactile Sales Rep there. I started a conversation with them about my circula... read more

Vickie L 

on BBB

4 years ago

After trialing Medicare approved machine for 30 days notified tactile rep (Chris) of allergic reaction similar to my latex allergy. No response back another 30 days when he comes to my home to instruct me on flexitouch system...again made aware of reaction...no followup After now 2.5 extra months with no response from the rep and contacting the branch They state they can do nothing for my out of pocket expense ($104.67) before processing the proper requested flexitouch ordered by my physician. Where is the patient advocacy? ... read more

Diana R 

on BBB

4 years ago

I have a feeling that Tactile Medical is scamming the public and healthcare insurance companies. I have lymphedema in one leg. My specialist and physical therapist told me that I would benefit from pneumatic compression devices. The physical therapist and the Tactile sales rep told me that I would benefit most from the Flexitouch system that included the trunk attachment, saying that pumping lymphatic fluid upward through the leg could result in uncomfortable bloating, so having the leg + trunk attachment was the best option... read more

Linda G Brownlee 

on BBB

4 years ago

Lots of issues with this company. Definitely not recommended. 

Juan R 

on BBB

4 years ago

Although they did replace left leg and torso garment twice it makes no difference. The garments are of very poor quality..totally cheap and will not hold up with careful regular use.. they were cool with me over the phone and did attend to my needs on the issue but once again what good is customer service if the product stinks..this was 100% paid by my insurance but me personally I would not pay a dime.. the garments fall apart from simple usage..UNBELIEVABLE!!! 

john l 

on BBB

4 years ago

I am scheduled to receive this machine in the near future after a company rep visited me at my doctor's request. My question concerns the BBB rating of A+. How can this be when the five comments by customers were all negative and the rating for Tactile Medical is 1.57 out of 5. I also read reviews on the web which were mostly negative and noticed that the SEC has filed a complaint against Tactile Medical for overstating its profits. There also seems to be a wide disparity in pricing to the tune of a few thousand dollars. Qui... read more