Tactile Medical

Deanna D 

on BBB

a year ago

They met with me a Mayo Clinic and measured me and October 17 told me that I’d have to send it into the insurance company to get an OK I’ve called five times saying they’re waiting on the doctors prescription. My doctor Nurse sent them the prescription three times and it said confirmed. Their customer service is terrible. I’m so disappointed. Never follow up 

Phyllis H 

on BBB

a year ago

My first experience with Flexitouch was in 2013. A rep came to my home and demonstrated— the machine at that time we lived in Indiana. It has been an excellent experience. Anytime I needed to replace the garments. And it’s not been often. But, It was timely About three years ago, I was able to update the machine. Again, it has controlled my lymphedema, and I’m extremely satisfied with the customer service with Tactile medical.. 

Christine C 

on BBB

a year ago

The customer service of the nurse technicians has been excellent and they went out of their way to find us a loaner lymphedema pump because we could not get the insurance company (Humana)that insists we use an in network provider for these devices that is absolutely HORRIBLE. They are call Preferred Medical and they did everything they could to stop us from getting what my mother desperately needed and the Insurance company would not approve going through a different provider. 

Paula S 

on BBB

a year ago

I wish I’d seen these reviews sooner. They sent my equipment before insurance responded, insurance denied and, even after promising me that I could return if it was unopened, they told me I can’t because more than 60 days have passed. I can’t afford $10K. Do NOT accept anything from them without insurance approval! 

Michelle C 

on BBB

a year ago

I've had good customer service and even when I've experienced a problem with my flexitouch plus garments, they've handled it well. 

Milla S 

on BBB

a year ago

Strongly suggest to stay away from Tactile Medical. Awful, absolutely terrible customer service at each and every level, no concern for their customers/patients at all! This company should not be in business, especially especially in patients care! I am going to initiate a complaint wherever I can. In our case, they sent a wrong size very expensive device after measurements were taken by their rep. It was 5 months ago! They sent it without disclosing a price despite multiple request for it. A rep promised to take away and re... read more

Tara L 

on BBB

a year ago

I am a healthcare provider. I have a patient that received her pumps in June of 2021. She was never shown how to use them. We have both reached out to Tactile and they refuse to assist her because she has a small balance on her account. This is not the only time that Tactile has been less than helpful to patients after delivery of the equipment. They collect the insurance payment and then ignore the patient. Take your business elsewhere if you want good customer service, or any service at all. 

Tyson C 

on BBB

a year ago

Bait and switch and will never get a hold of anyone. Total scam, don't do business with them! 

Tiffany V 

on BBB

a year ago

My doctor recommended Tactile Medical for my lymphedema. Tactile came out to measure me for a pump and said the pump was $5,000. I express to them that if it’s a cost that I don’t want it. They assured me that because I have BCBS of Michigan it should be no charge to me. They also stated that I would find out about any charges prior to shipping. They called and said it will be shipped out and there is no cost to me. It took almost a month to get it. The packet inside had nothing about the return policy. I started using the p... read more