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Tactile Medical
- Healthcare
- Minneapolis, MN
About this business
Tactile Medical is a leader in developing and marketing at-home therapy devices, such as Flexitouch and Airwear, that treat lymphedema and chronic venous insufficiency.
Location details
3701 Wayzata Blvd Suite 300, Suite 300, Minneapolis, MN, 55416, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wish 0 stars was an option! Tactile Medical has been absolutely horrible. I have severe lymphedema. I have been waiting for a flexitouch pump for 3 months. The rep. came to my home and fitted me for it in March. It is now June and still nothing! I have made endless phone calls to this company, only to receive the same reply. "It has been escalated and we will call you back with a reply". The reply call NEVER comes. I even merged my insurance company with Tactile Medical to confirm that the equipment is covered by my insura... read more
Billing is total chaos. Payments not being shown, requests for payments that are already made... Account information is not maintained properly. Several months of dealing with this company, they finally confirm my account is paid in full, 2 weeks later my account shows a payment due from an invoice 3 months prior. No idea how they have an A+ rating. I make all requests via email so I have written proof. They typically respond via email but will also call at times, which I imagine avoids written proof of any comments. I will ... read more
My experience overall as a veteran has been a very positive one, especially with Isabel *****, the nurse assigned to me by Tactile. My doctor ordered the device for me, but seems my size was big for me, as I found out from my Tactile nurse Isabel. She was able to get my measurements done and obtained my corrected size. She has been such a pleasure to work with in the superb patient support she has offered by answering questions, diligently returning my calls, and her expertise and professionalism make her a muched valued ass... read more
This company is a joke and it sucks because most of us have just went through a cancer treatment and/or going through treatment. Then, we have to deal with them for the equipment. I wish I had read reviews before I talked to them, as now I am going through what other reviews mention. Horrible customer service and issues with billing. I am now forced to get an attorney to resolve this.
The finance department of this company is totally unprofessional & proves to be somewhat incompetent when it comes to processing claims in a timely manner. My estimated cost of $666 ballooned to over $2,000 due to their inability to process paperwork that I was assured would be filed quickly & that I would not incur any further costs other than that estimate provided. They did not file re-authorizations, or a second pre- authorization for my equipment. They dropped the ball & blamed the insurance carrier AND my medical provi... read more
At 84 years of age, I don't need what Tactile Medical is putting me through. One star is one to many. In Oct. 2023 a salesman told me he would order one leg pump for me for $60. I had some swelling in one leg and felt I could afford the $60, which would be billed when it arrived. It didn't arrive until July 3rd of 2024. When it finally arrived, I didn't recognize the name and my husband opened the box to see what it was and who sent it. It was nearly a year later, the swelling had gone down in my leg and the company had sent... read more
I have been waiting for my pump since November and have been getting the run around for months. I have called the office no less than 5 times to update my insurance, and every time they have me down as self pay. Had I been self pay, I should have received my pump as well as a bill, but neither came. They told me I would have my pump at the beginning of July, and it is now the end of August with no update. Keep in mind that I have been contacting them since November. It is almost a year of going back and forth for a pump that... read more
The billing department is a joke. I have received 2 bills in one month multiple times with different amounts I owed. And the monthly amount owed would constantly change. The sales representative I had is useless. I had also contacted them telling the I had use the pumps approximately 4 times since I had gotten them within 2 month period and it opened my wound. I explained using the leg pump had opened my wound so bad and I had spent from Nov 2023 to May 2024 going to the wound dr to get it healed. Also, that I was told by my... read more
This is the worst medical supply company I have ever worked with and I would give 0 stars if I was able. I was given a meaningless quote for the equipment given to me in a signed contract, which they did not honor and changed me over 3.5 times as much as was stated in the quote (i.e., I was quoted that the price would be $620.44 which I agreed to pay, whereas they actually changed me $2,208.23 which I did not agree to pay). I asked to return the machine, but I was originally told it was outside of the period when the device ... read more
Frequently asked questions about Tactile Medical
How is Tactile Medical rated?
Tactile Medical has a 4.5 star rating with 1,353 reviews.
When is Tactile Medical open?
Tactile Medical is open now. It will close at 7:00 p.m.
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