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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
Location details
2675 W Jomax Rd, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I was defrauded by this business after purchasing a 1-year subscription the business cannot locate my active subscription and is refusing service. It is a SCAM.
Business response:
We sincerely apologize for the frustration and the experience that you had regarding your service request (SSCW-XXXX66). Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. Your service request has been escalated to the Contact Center Supervisor and will look forward to providing you with an update, shortly. Thank yo... read more
Don't bother trying to get in touch with customer service unless you want to wait for months for the get you auto reply that does nothing at all and there web site is c***
Business response:
We sincerely apologize for the frustration and the experience that you have regarding your Service Request (SSCW - XXXX46). Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. Your Customer Service Representative Arlyne will be reaching out to you before the end of the day on 10/21. We appreciate your patience. Thank you.
We used the Superstar car wash on ******************************************** until we left in Mar 2021 to move to *******. We had purchased one of the washes where you can come in once a week and get a wash. Before we left we stopped by ********* and ask them to cancel it and they said they did. Then 19 months later, Aug 27, 2022 they start charging my credit card and it has been a fight to get the charges cancelled. I finally had to cancel the credit card to get it stopped. This company does not care about the customer. T... read more
Business response:
Our apologies for the frustration Ms. Davis. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We look forward to providing you with an update regarding your complaint/inquiry. We wanted to let you know that we have reached out to you directly via the provided email address. Please check your spam/junk folder for any correspondence. We look forward to assisting you. Thank you,
Today at 5:40pm I visited this car wash and the man that was guiding cars as Im driving into car wash he makes a gesture to hand me dash wipe so I roll my window down to grab it as I am about to put my car in neutral and my car gets pushed forward as my window is still down , the inside of my car gets all wet. He didnt even signal me to put into neutral yet. Explain how he is handing me the dash wipe and car pushes forward with no time for a reaction but to roll up my window and then put in neutral. He starts yelling at me t... read more
Business response:
We sincerely apologize for the frustration and the experience that you had regarding your experience at our location Ms. Romero. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. This incident will be shared with the District Manager and/or the Regional VP of the region. We cordially ask that you please submit your... read more
One of there drivers tailgated me for 3 miles on the freeway. Right on my bumper! Then he goes around and cuts me off almost causing an accident. He continued weaving in and out of traffic, going at least 25 mph over speed limit. Company uses idiots like this how can you trust them?
Business response:
We sincerely apologize for the frustration and the experience that you had regarding one of our employees. Our Operations Team is vested in making sure that we are operating safely at all times. So that we can assist, if you have any additional details, we kindly request that you please reach out to us directly by going to ********************************, and sending us a **************** Request. This option is located at the bottom right of our website under the Contact Us tab or you can send us an email at **************... read more
Be careful using a credit card!!! My card was used monthly $20.95 for a so-called membership which was NEVER AUTHORIZED by me. Impossible to get through to anyone in customer service. Check the ********************, there is a reason they have a 1 star rating, If I could have checked a ZERO to get to this review box I would have.
Business response:
Hello *****, we sincerely apologize for the frustration and the experience that you had. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. So that we can assist, please reach out to us directly by going to ********************************, and sending us a **************** Request. This option is located at the bot... read more
I went to the SuperStar location on ******** and ********, I witnessed a customer that was not happy with his wash so he requested the manager with the counter clerk, she radioed someone who was outside with the crew that was cleaning the cars and advised her that he had told the customer not to come back that wasnt how I would have expected a manager to handle a customer. Fast forward to me waiting for my car to be ready once ready I noticed that the windows had streaks and water spots, the body of the car has grease stains... read more
Business response:
We sincerely apologize for the frustration and the experience that you had at our location. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. Please be confident in knowing that this issue will be addressed with the District Manager. As a valued customer of ********************** we value your feedback and we will ... read more
Stopped today at the **************** location that has just reopened. Awesome wash!!! My little truck came out clean and dry. Very HAPPY with my wash.
Business response:
We're so happy that received GREAT service *******! We appreciate the feedback and thank you for being the BEST part of Super Star Car Wash!
The car was is okay. However, the credit card I used to pay my monthly bill was recently hit with some fraudulent transactions, and I canceled it. Now, I tried many times on the website to enter a new credit card, and I get a message that "something went wrong" and I should try again. I tried again and again over two days. Same message. I even tried to download their app from *****, but there is none listed. No Super Star app. I went back to the webpage and tried cancel my membership, but the webpage would not let me do so w... read more
Business response:
We sincerely apologize for the frustration. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. Though our online services are used successfully, every day by our customers we are sorry to hear that they're were challenges. We appreciate your feedback and will use it to improves our services. Thank you ****.
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 752 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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