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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I went to the SuperStar location on ******** and ********, I witnessed a customer that was not happy with his wash so he requested the manager with the counter clerk, she radioed someone who was outside with the crew that was cleaning the cars and advised her that he had told the customer not to come back that wasnt how I would have expected a manager to handle a customer. Fast forward to me waiting for my car to be ready once ready I noticed that the windows had streaks and water spots, the body of the car has grease stains... read more
Business response:
We sincerely apologize for the frustration and the experience that you had at our location. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. Please be confident in knowing that this issue will be addressed with the District Manager. As a valued customer of ********************** we value your feedback and we will ... read more
Stopped today at the **************** location that has just reopened. Awesome wash!!! My little truck came out clean and dry. Very HAPPY with my wash.
Business response:
We're so happy that received GREAT service *******! We appreciate the feedback and thank you for being the BEST part of Super Star Car Wash!
The car was is okay. However, the credit card I used to pay my monthly bill was recently hit with some fraudulent transactions, and I canceled it. Now, I tried many times on the website to enter a new credit card, and I get a message that "something went wrong" and I should try again. I tried again and again over two days. Same message. I even tried to download their app from *****, but there is none listed. No Super Star app. I went back to the webpage and tried cancel my membership, but the webpage would not let me do so w... read more
Business response:
We sincerely apologize for the frustration. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. Though our online services are used successfully, every day by our customers we are sorry to hear that they're were challenges. We appreciate your feedback and will use it to improves our services. Thank you ****.
Damage to vehicle. Car wash ripped the top of the car off and this business is ignoring us and refusing to help. This vehicle is not drivable now. This warrants legal action and the business is just hoping that we dont spend more money with an attorney vs just paying for the repairs ourself. Fortunately we have the ** on camera admitting guilt and that they are at least willing to pay for half. I feel like its our duty to take legal action (spending more than necessary) to keep these criminals from hurting anyone else. It ju... read more
Business response:
We sincerely apologize for the frustration and the experience that you had regarding your claim. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. The Director of **************** reached out and provided his contact information. He will have a Claims Representative reach out Monday, September 23rd. We look forward... read more
Damaged my car's side mirror and immediately the Super Star Car Wash in *********************************************************************** supervisor ************************* filed claim on behalf of us so SSCW Corp can take care of the issue. However, they failed to reach back to us within their promised time frame and after numerous visit, they would not talk to us nor honor the claim.I sent a Demand Letter and have given them a year. I will be filing an Arbitration against SSCW Corp as they don't take any actions no... read more
Business response:
Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. We sincerely apologize for the frustration and the experience that you had regarding your claim. Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into th... read more
We took our Tahoe to get a wash here since it was new and close by. Unfortunately when we entered the wash and came to the end and another car was stuck and bouncing around. Since this is a new conveyor style it pushed my truck into the other car and wrecked the front of the truck. Went and immediately told the onsite staff and they gave us a copy of the video and took a report. Said a manager would call but never did. I received an email placing blame on the other car but when I asked if a car gets stuck is there a safety m... read more
Business response:
We sincerely apologize for the frustration and the experience that you had regarding your claim (CLM-***287) ********************. Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. When there is an incident between two non-affiliated parties, we strongly encourage the claimant to utilize the resources (License plate, video footage, etc.) available and prese... read more
Super Star Car Wash changed my plan from $9.95 to $19.95 and then to $29.95 ... I feel robbed. I didn't pay close enough attention. You signed me up and then You kept charging me what I thought was $9.95, but I never agreed to an increase. I'm sure in the small / fine print you said you would do this ...but I feel taken advantage of. And I want to let the BBB know you did not have my approval for rate increases to my credit card when I was under the $9.95 impression.
Business response:
We sincerely apologize for the frustration and the experience that you had. We take these matters very seriously. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. Pricing is shared at the point of sale and is also provided on the receipt for full disclosure. Additionally, if an email was provided, you may have received additional information regarding your plan. We apologize for any miscommunication and though we wish you would reconsider stayi... read more
You have the worst employees ever at the **** store now. Ever since the 2 young white guys left the site, it has gone down hill. Two black guys. One had dreads and wears glass and the other is a teenager, are rude, and disrespectful to customers. One follows the other around like a lost puppy. The lot is always a mess, and no towels. I've noticed that one of the young kids, if he sees a girl he goes over and flirts. He is the one we're you first drive in at. How unprofessional is that. The one black guy yells at customers, I... read more
Business response:
We sincerely apologize for the frustration and the experience that you had at our location *******. We take these matters very seriously. Please feel confident knowing that this issue will be presented to the District Manager and addressed. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. We will use this feedback... read more
I went to the car wash at ********************************************************************************* today and met a lovely, kind, attendant names *****. He was so kind he brought a smile to my face and tears to my eyes. Bless him.
Business response:
We are so happy to hear of the outstanding customer service that you received from *****. Our customers are our number 1 priority. We will be sure to share with him your kind words. Thank you for being the best part of Super Star Car Wash!
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 714 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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