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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
Location details
2675 W Jomax Rd, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
My daughter has moved to the east coast and for the last 3 months has been trying to cancel the account. All she gets is a run around They send her an email that says "they are working on it". *** does that mean? Amazing it takes 5 min to set it up, but months to cancel. Do better Super Star!!
Business response:
We sincerely apologize for the frustration and the experience that you had. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. So that we can assist, we will need your daughter's name, last 4 of the ** and the plate number. Please send this information to ************************************* We look forward to assisting you. Thank you.
Canadian snowbird here for winter. Purchased a monthly pass for truck with Canadian plates. Was told at this time I could drop in and see manager to cancel any time or cancel online. Debit card (American) was accepted and I went thru wash. Next time to wash, ******* did not recognize truck plate. Worker reviewed everything and sent me thru. Third visit and every one after same problem. Went to see manager to cancel but headquarters recently stopped them from doing so!! Tried to cancel online but their software did not recogn... read more
03/19/2025 @10:30 AM your manager ******** told me to change lanes in tight quarters and he told me that he would direct me ,so I moved to another lane because the other lane was backing up maybe machine problem but he directed me and told me I was all clear and proceed I end up scraping paint off my car and a deep gash in the passenger rear fender well.File a incident report and haven't got a ************** or email..
I would leave 0 stars if I could. I was signed up for a one time payment, free car washes until March for $20 in December of 2024 . I have since paid $20 a month with no receipt (except what was automatically removed from my bank account without my knowledge) from December until March of 2025 and will be charged again at the end of April since I only just caught this. I only had the proof of my initial purchase until the beginning of March (which was supposed to end at the beginning of the month, not the start), but it was t... read more
Im very pleased with the customer service and attention to detail that I received for my vehicle from ***** , **** and the entire staffs team work at the *********************** location which I had to visit on two different occasions this week . Im really happy this closest to my home and highly recommend it to everyone.
Business response:
Thank you so much for the positive feedback ******. We will be sure to share the great service that you received with the District Manager. Thank you for being the best part of Super Star Car Wash!
Ive been misled for the second time by a dishonest attendant who sold me $20 down and no payments until May, it was February and obviously too good a deal to be true. And today my wheel was damaged at the ******** location in *******. As I was entering the wash hoping for more guidance from the brown skin male attendant with thick blonde braids i heard a loud grinding noise followed by a crunch. Upon parking my vehicle at the was h I discovered that the outside edge of my left rear wheel had been ground down and bent in wher... read more
Business response:
Hi Mr. ******** we sincerely apologize for the frustration and the experience that you had regarding your claim. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We cordially request that you please submit your claim online by visiting *****************************************************************. Once received a Claims Representative will be assigned to. Within 72 hours you will receive a correspondence (please check your spam/junk folder). If you have a... read more
I would leave 0 stars if I could. These people are THIEVES!!! When you sign up for a membership at $25/month, they double charge you so I had $50 taken out of my bank account each month. They dont allow you to talk to a human to cancel your membership, and youre supposed to cancel via the website. But, even after I cancelled on the website, THEY CONTINUED CHARGING ME $50/month!!! I had to get my bank involved to stop future charges and I also filed a claim for all the double charges. DO NOT DO BUSINESS WITH THIS ************... read more
Business response:
We sincerely apologize for the frustration and the experience that you had ******. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. Please reach out to our **************** Team at ***************************** and provide your full name, location of the wash, last 4 of the cc being charged along with the *** of the vehicle. We look forward to assisting you. Thank you.
I was an unlimited customer of **********************. There wash and vacuum got to the point they would not clean the car. Their customer service is non existent. You can not contact a representative real time only through email. I canceled my membership in February but was still charged for that month. When I contacted SSCW about it through their website. I received a response SSCW-315662 ****** ******* asking for proof of canceled membership, which I provided. I sent an additional 5 emails trying to get a response. SSCW h... read more
Business response:
Hi *******, we sincerely apologize for the frustration and the experience that you had regarding your service request (SSCW-315662). Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We apologize for the frustration. The **************** Representative that you're working with will be reaching out to you with a resolution before close of business on Monday. We appreciate your patience. Thank you!
Horrible I had a membership for months went there the other day and none of the vacuums were working and it's not the first time. I went online to cancel and to complain and the response told me that vacuums are not part of my membership...25 dollars and that they are just a courtesy why would anyone go to a carwash and not expect vacuums however she did make a point of letting me know I did not cancel fast enough and would be billed ..that's okay...that was not my point but she was rude and has no customer service skills...... read more
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 752 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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