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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I purchased a new vehicle a year ago and retired that license plate. The next wash I requested the attendant switch my membership to the new vehicle and provided new payment info. 11/24 I discovered that they were still billing me for the old account and the attendant did not transfer my membership but just opened a new one. I submitted my complaint 12/1, only automated email it was received, same 12/15. A third complaint 1/6 with no response. Telephone only takes you to an automated system, cannot speak to anyone. I cancell... read more
Business response:
Hi *******, we sincerely apologize for the frustration and the experience that you had regarding your service request (SSCW-283206). Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experience. Your **************** Representative ****** ********* will be providing you with update before close of business today (January 24th). We appreciate your patience and we look forward to assisting you. Thank you.
Literally impossible to cancel your membership and literally impossible to reach an actual person. The website you're directed to just puts you in a doom loop where you never get to cancel your membership or start a direct message conversation. Endlessly frustrating and feels like its all done on purpose to keep customers from canceling. I see ************************** is awful quick to respond when anyone complains on the BBB Website. Its a shame thats the only way to get them to do so. I will definitely find a way to canc... read more
Business response:
Hi *****, we sincerely apologize for the frustration and the experience that you had regarding your service request. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We have alerted our IT Department to the issues you describe in regard to the website and we are working towards mitigating any and all issues. In the interim, please send an email to ***************************** providing your full name, location, LP number and the last 4 of the *** Thank you f... read more
They have been charging me twice a month. In order to cancel, their website forces you to input the last four digits of your credit card, license plate, etc. When I do that it always sends an error message. Their phone number is a dead end as well. I will be cancelling this with my bank! They are scam artists.
Business response:
Hi ********, thank you for contacting Super Star Car Wash. So that we can assist, can you please send the below information to ******************************* Location of car wash. - Full Name of the account.- Fast Pass or License plate number.- Last 4 digits of the credit card charged.Our sincere apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. Please check your spam/junk folder for our email(s).We appreciate your patience. We look forward to assisting you. ... read more
Awful business, suffered busted head injury due to poor maintenance. No recourse, no management, poorly maintained, money grab. No way to contact anyone of importance. Run by kids.
Business response:
Hi ****, we sincerely apologize for the frustration and the experience that you had regarding your claim. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We cordially request, if you haven't already, to please submit your claim online by visiting *****************************************************************. Once submitted a Claims Representative will be assigned and contact you using the email address on file. Please check your spam/junk folder for any ... read more
I would never have started at the new Superstar Carwash on Carefree Highway and purchased a lower level membership in January of 2024 if I had known what a horrible website and customer service they have. It seems like fraud to me when it is virtually impossible to contact anyone. No human being answers any phone call or email.Everything was fine until February when my membership somehow wouldn't work. An employee helped me and the problem was seemingly ************ I am realizing that he actually signed me up for another me... read more
Business response:
Hi *****, we sincerely apologize for the frustration and the experience that you had. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We did receive the 3 online service requests that you have submitted. We have since cancelled the account and provide a refund in full. Please allow 3-5 days for the credit to be in your account. A confirmation email was sent to the email address on file (please check you spam/junk folder). Thank you for brining this to our at... read more
I recently signed up to super star car wash i have a roof rack on my vehicle which i asked the attendant specifically if i can go through the wash with it she went to ask her manager who said yes i was able to go through it. I was not briefed on any terms and conditions which likely would have deterred me from signing up, i went through the wash twice with no issues at all, on my third time the attendant failed to press a button to retract the top brush causing the brush to push against my roof rack and damage the actual bod... read more
Business response:
Hi *******, we sincerely apologize for the frustration and the experience that you had regarding your claim. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. While our wash is designed to be very safe, Super Star Car Wash has a policy regarding Non-Factory (OEM) items. Thank you.
I have had a membership for a couple of years as the car wash is near our neighborhood. I have a custom AZ plate.....SVEH20....and the scanner only reads it correctly about 10% of the time. The rest of the time I have to HONK to get a team member's attention to manually provide access. Last week the employee suggested I speak to the manager who was not there that day and ask for a couple of complimentary months service for the inconvenience. I washed the car today and had to go through the same drill...HONK...have the employ... read more
Business response:
We sincerely apologize for the frustration and the experience that you had at our location *******. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. We take these matters very seriously. Please feel confident in knowing that this issue will be investigated thoroughly and addressed, through our internal process. In... read more
Been waiting 5 months for repairs to my truck. Disappointing Experience and Lack of Accountability I took my 2020 TRD Pro Tacoma through the Super Star Carwash on Jomax Road, and it was a decision I deeply regret. During the wash, one of the machines damaged my side mirror, leaving it broken.Whats worse is how the situation was handled (or rather, not handled). When I brought it to their attention, there was no accountability or effort to resolve the issue. A car wash should be a safe place to keep your vehicle clean, not a ... read more
Business response:
Hi Ingo, we sincerely apologize for the frustration and the experience that you had regarding your claim (CLM-287383). Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. Your Claims Representative, ******** ***** will be reaching out to you using the email address on file. Please check your spam/junk folder for any correspondence. We look forward to assisting you. Thank you!
Bought 2 memberships. It was nice when they opened. Service went down hill very quickly. One vehicle was damaged in the wash. They admitted their equipment was not properly bolted down causing my car to come off the tracks. The rims were severely damaged. The manager ***** said all the right things leading up to a complete shirking of responsibilty and denying to repair damage. These guys are crooks and do not care about anything that happens after you purchase their falsely advertised washes. The ******** location has had n... read more
Business response:
We sincerely apologize for the frustration and the experience that you had regarding your claim *****. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. We take every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. We're sorry that the outcome did not meet your expectations. Thank you.
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 675 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is closed now. It will open at 7:00 a.m.
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