This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I would leave 0 stars if I could. These people are THIEVES!!! When you sign up for a membership at $25/month, they double charge you so I had $50 taken out of my bank account each month. They dont allow you to talk to a human to cancel your membership, and youre supposed to cancel via the website. But, even after I cancelled on the website, THEY CONTINUED CHARGING ME $50/month!!! I had to get my bank involved to stop future charges and I also filed a claim for all the double charges. DO NOT DO BUSINESS WITH THIS ************... read more
Business response:
We sincerely apologize for the frustration and the experience that you had ******. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. Please reach out to our **************** Team at ***************************** and provide your full name, location of the wash, last 4 of the cc being charged along with the *** of the vehicle. We look forward to assisting you. Thank you.
I was an unlimited customer of **********************. There wash and vacuum got to the point they would not clean the car. Their customer service is non existent. You can not contact a representative real time only through email. I canceled my membership in February but was still charged for that month. When I contacted SSCW about it through their website. I received a response SSCW-315662 ****** ******* asking for proof of canceled membership, which I provided. I sent an additional 5 emails trying to get a response. SSCW h... read more
Business response:
Hi *******, we sincerely apologize for the frustration and the experience that you had regarding your service request (SSCW-315662). Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We apologize for the frustration. The **************** Representative that you're working with will be reaching out to you with a resolution before close of business on Monday. We appreciate your patience. Thank you!
Horrible I had a membership for months went there the other day and none of the vacuums were working and it's not the first time. I went online to cancel and to complain and the response told me that vacuums are not part of my membership...25 dollars and that they are just a courtesy why would anyone go to a carwash and not expect vacuums however she did make a point of letting me know I did not cancel fast enough and would be billed ..that's okay...that was not my point but she was rude and has no customer service skills...... read more
Contacted them three times trying to cancel my membership and stop the monthly charges. I moved from ************* and a half years ago. I called and tried sending an email. They could not find my account, even though I gave them all the information they requested. I just sent another request.********* ****
Business response:
We sincerely apologize for the frustration and the experience ******. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We did receive your online service request ending in SSCW-XXX087 and it has been assigned to a **************** Agent who will be providing confirmation of the cancellation. Please check your spam/junk folder for the correspondence. We appreciate your patience. Thank you.
My vehicle was damaged by the car wash machine at this location (********* and **) on 1/21/2025. To date, no one has contacted me to discuss fixing my vehicle. *** opened a claim with SuperStar and Ive gotten nothing but the runaround. Im told they advised the store to contact me for weeks yet no one has contacted me. Ive emailed their claims **** multiple times and get the same response, theyve told the operations team to contact me ****. That doesnt seem to work because no one calls. I tried contacting the location directl... read more
Great car wash but I am double charged every month and no one will address it. I am done with these folks. Very poor management for sure. I have provided everything they requested and so far I am $60 in the hole from double billing. I will never ever get affiliated with them again.
Check your bank account for double charges on the same vehicle. Created an account went in the second time. There scanner couldn't read my license plate. So they went to the office to get a scan bar code for my windsheild. He asked me if I had an account I told him yes. So I didn't know he created a second account for the same vehicle. They owe me back close to 3000 dollars. For the other account that I didn't create that was employee error. I asked if they could reimburse me for 20 months with no charge. They went in and cl... read more
I have now been charged an extra $50 for services not rendered. I have emailed asking for a refund and no response. DO NOT SIGN UP FOR THE MEMBERSHIP! I will never go to this carwash again. Very disappointed with the lack of customer service or ability to talk to a human.
Business response:
Hi *****, we sincerely apologize for the frustration and the experience that you had regarding your service request (SSCW-xxx695). Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We have since provided a refund and have sent you a confirmation email to the email address on file. We appreciate your patience. Thank you.
DO NOT GO TO THIS CAR WASH! IVE BEEN DOUBLE CHARGED FOR THREE MONTHS AND NOBODY CAN FIGURE OUT WHY! THEIR CUSTOMER SERVICE IS SXXT! ILL EVEN BET AFTER THIS POOR REVIEW; THEY WONT DO ANYTHING ABOUT OVERCHARGING ME! GO TO ANOTHER CAR WASH FAST! IM REPORTING THEM TO THE BBB, YELP, ****** AND ANYBODY WHO WILL LISTEN! I WISH I COULD ALSO GIVE ZERO STARS!
Business response:
Hi ****, we sincerely apologize for the frustration and the experience that you had regarding the billing issue. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We did receive your online service request SSCW-XXX402 and a Customer Representative has written back providing a resolution. Please check your spam/junk folder for the correspondence. Thank you for you patience.
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 714 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com