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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Today at 5:40pm I visited this car wash and the man that was guiding cars as Im driving into car wash he makes a gesture to hand me dash wipe so I roll my window down to grab it as I am about to put my car in neutral and my car gets pushed forward as my window is still down , the inside of my car gets all wet. He didnt even signal me to put into neutral yet. Explain how he is handing me the dash wipe and car pushes forward with no time for a reaction but to roll up my window and then put in neutral. He starts yelling at me t... read more
Business response:
We sincerely apologize for the frustration and the experience that you had regarding your experience at our location Ms. Romero. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. This incident will be shared with the District Manager and/or the Regional VP of the region. We cordially ask that you please submit your... read more
One of there drivers tailgated me for 3 miles on the freeway. Right on my bumper! Then he goes around and cuts me off almost causing an accident. He continued weaving in and out of traffic, going at least 25 mph over speed limit. Company uses idiots like this how can you trust them?
Business response:
We sincerely apologize for the frustration and the experience that you had regarding one of our employees. Our Operations Team is vested in making sure that we are operating safely at all times. So that we can assist, if you have any additional details, we kindly request that you please reach out to us directly by going to ********************************, and sending us a **************** Request. This option is located at the bottom right of our website under the Contact Us tab or you can send us an email at **************... read more
Be careful using a credit card!!! My card was used monthly $20.95 for a so-called membership which was NEVER AUTHORIZED by me. Impossible to get through to anyone in customer service. Check the ********************, there is a reason they have a 1 star rating, If I could have checked a ZERO to get to this review box I would have.
Business response:
Hello *****, we sincerely apologize for the frustration and the experience that you had. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. So that we can assist, please reach out to us directly by going to ********************************, and sending us a **************** Request. This option is located at the bot... read more
I went to the SuperStar location on ******** and ********, I witnessed a customer that was not happy with his wash so he requested the manager with the counter clerk, she radioed someone who was outside with the crew that was cleaning the cars and advised her that he had told the customer not to come back that wasnt how I would have expected a manager to handle a customer. Fast forward to me waiting for my car to be ready once ready I noticed that the windows had streaks and water spots, the body of the car has grease stains... read more
Business response:
We sincerely apologize for the frustration and the experience that you had at our location. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. Please be confident in knowing that this issue will be addressed with the District Manager. As a valued customer of ********************** we value your feedback and we will ... read more
Stopped today at the **************** location that has just reopened. Awesome wash!!! My little truck came out clean and dry. Very HAPPY with my wash.
Business response:
We're so happy that received GREAT service *******! We appreciate the feedback and thank you for being the BEST part of Super Star Car Wash!
The car was is okay. However, the credit card I used to pay my monthly bill was recently hit with some fraudulent transactions, and I canceled it. Now, I tried many times on the website to enter a new credit card, and I get a message that "something went wrong" and I should try again. I tried again and again over two days. Same message. I even tried to download their app from *****, but there is none listed. No Super Star app. I went back to the webpage and tried cancel my membership, but the webpage would not let me do so w... read more
Business response:
We sincerely apologize for the frustration. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. Though our online services are used successfully, every day by our customers we are sorry to hear that they're were challenges. We appreciate your feedback and will use it to improves our services. Thank you ****.
Damage to vehicle. Car wash ripped the top of the car off and this business is ignoring us and refusing to help. This vehicle is not drivable now. This warrants legal action and the business is just hoping that we dont spend more money with an attorney vs just paying for the repairs ourself. Fortunately we have the ** on camera admitting guilt and that they are at least willing to pay for half. I feel like its our duty to take legal action (spending more than necessary) to keep these criminals from hurting anyone else. It ju... read more
Business response:
We sincerely apologize for the frustration and the experience that you had regarding your claim. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. The Director of **************** reached out and provided his contact information. He will have a Claims Representative reach out Monday, September 23rd. We look forward... read more
Damaged my car's side mirror and immediately the Super Star Car Wash in *********************************************************************** supervisor ************************* filed claim on behalf of us so SSCW Corp can take care of the issue. However, they failed to reach back to us within their promised time frame and after numerous visit, they would not talk to us nor honor the claim.I sent a Demand Letter and have given them a year. I will be filing an Arbitration against SSCW Corp as they don't take any actions no... read more
Business response:
Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. We sincerely apologize for the frustration and the experience that you had regarding your claim. Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into th... read more
We took our Tahoe to get a wash here since it was new and close by. Unfortunately when we entered the wash and came to the end and another car was stuck and bouncing around. Since this is a new conveyor style it pushed my truck into the other car and wrecked the front of the truck. Went and immediately told the onsite staff and they gave us a copy of the video and took a report. Said a manager would call but never did. I received an email placing blame on the other car but when I asked if a car gets stuck is there a safety m... read more
Business response:
We sincerely apologize for the frustration and the experience that you had regarding your claim (CLM-***287) ********************. Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. When there is an incident between two non-affiliated parties, we strongly encourage the claimant to utilize the resources (License plate, video footage, etc.) available and prese... read more
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 675 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is closed now. It will open tomorrow at 7:00 a.m.
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