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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
Location details
2675 W Jomax Rd, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I have been trying to cancel my membership since November and get a refund you keep charging me and Ive reached out by email on 100 different times you dont reply and I want all my money back!
Inept customer service, can fix an issue, can't call and talk to someone, would love to have a job there because they apparently don't do anything. Double charged me the last two months. Gonna have to get a new debit card to fix the problem now.
On 1/14/2025 I was going through the car wash and the car in front of me had gone off the track. Since my vehicle was on their track and under their control my car collided with the car in front of me. When I initially entered the wash the car in front was 5-10 feet in front of me. The track doesn't seem to have a safety stop when a vehicle goes off the track which is the reason for the collision, I met with the manager and he said the car in front turned their steering wheel and that driver said she did not. They insisted t... read more
Business response:
We sincerely apologize for the frustration and the experience that you had regarding your claim ******** (CLM-XXX407). Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. We're sorry you found the outcome unsatisfying. As a custom... read more
I purchased a new vehicle a year ago and retired that license plate. The next wash I requested the attendant switch my membership to the new vehicle and provided new payment info. 11/24 I discovered that they were still billing me for the old account and the attendant did not transfer my membership but just opened a new one. I submitted my complaint 12/1, only automated email it was received, same 12/15. A third complaint 1/6 with no response. Telephone only takes you to an automated system, cannot speak to anyone. I cancell... read more
Business response:
Hi *******, we sincerely apologize for the frustration and the experience that you had regarding your service request (SSCW-283206). Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experience. Your **************** Representative ****** ********* will be providing you with update before close of business today (January 24th). We appreciate your patience and we look forward to assisting you. Thank you.
Literally impossible to cancel your membership and literally impossible to reach an actual person. The website you're directed to just puts you in a doom loop where you never get to cancel your membership or start a direct message conversation. Endlessly frustrating and feels like its all done on purpose to keep customers from canceling. I see ************************** is awful quick to respond when anyone complains on the BBB Website. Its a shame thats the only way to get them to do so. I will definitely find a way to canc... read more
Business response:
Hi *****, we sincerely apologize for the frustration and the experience that you had regarding your service request. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We have alerted our IT Department to the issues you describe in regard to the website and we are working towards mitigating any and all issues. In the interim, please send an email to ***************************** providing your full name, location, LP number and the last 4 of the *** Thank you f... read more
They have been charging me twice a month. In order to cancel, their website forces you to input the last four digits of your credit card, license plate, etc. When I do that it always sends an error message. Their phone number is a dead end as well. I will be cancelling this with my bank! They are scam artists.
Business response:
Hi ********, thank you for contacting Super Star Car Wash. So that we can assist, can you please send the below information to ******************************* Location of car wash. - Full Name of the account.- Fast Pass or License plate number.- Last 4 digits of the credit card charged.Our sincere apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. Please check your spam/junk folder for our email(s).We appreciate your patience. We look forward to assisting you. ... read more
Awful business, suffered busted head injury due to poor maintenance. No recourse, no management, poorly maintained, money grab. No way to contact anyone of importance. Run by kids.
Business response:
Hi ****, we sincerely apologize for the frustration and the experience that you had regarding your claim. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We cordially request, if you haven't already, to please submit your claim online by visiting *****************************************************************. Once submitted a Claims Representative will be assigned and contact you using the email address on file. Please check your spam/junk folder for any ... read more
I would never have started at the new Superstar Carwash on Carefree Highway and purchased a lower level membership in January of 2024 if I had known what a horrible website and customer service they have. It seems like fraud to me when it is virtually impossible to contact anyone. No human being answers any phone call or email.Everything was fine until February when my membership somehow wouldn't work. An employee helped me and the problem was seemingly ************ I am realizing that he actually signed me up for another me... read more
Business response:
Hi *****, we sincerely apologize for the frustration and the experience that you had. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We did receive the 3 online service requests that you have submitted. We have since cancelled the account and provide a refund in full. Please allow 3-5 days for the credit to be in your account. A confirmation email was sent to the email address on file (please check you spam/junk folder). Thank you for brining this to our at... read more
I recently signed up to super star car wash i have a roof rack on my vehicle which i asked the attendant specifically if i can go through the wash with it she went to ask her manager who said yes i was able to go through it. I was not briefed on any terms and conditions which likely would have deterred me from signing up, i went through the wash twice with no issues at all, on my third time the attendant failed to press a button to retract the top brush causing the brush to push against my roof rack and damage the actual bod... read more
Business response:
Hi *******, we sincerely apologize for the frustration and the experience that you had regarding your claim. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. While our wash is designed to be very safe, Super Star Car Wash has a policy regarding Non-Factory (OEM) items. Thank you.
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 752 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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