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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Came here for potential employment and had my time wasted. ****, the *** took an hour to interview me and was talking very badly about a manager she hired on, despite it being a severe conflict of interest as the DM **** told me in my second interview. **** even went as far as to print his reports and show me, a POTENTIAL hire, that he was getting bad scores. ******, get a new job and new friends, and to the rest of Super Star leadership: have better ethics. This is why your store has such high turnover.
Business response:
We sincerely apologize for the frustration and the experience that you had with our recruiting/interview process *****. We take these matters very seriously. Please feel confident knowing that this issue will be presented to the *** and addressed. Our Leadership Team is vested in making sure that we are creating value, based on good relationships and positive experiences. It is paramount to our organization, and we have developed a philosophy that focuses on that important fundamental. We will use this feedback as an opportu... read more
I purchase a monthly car wash service online from this company (SuperStarCarWash)my card was charge immediately and was instructed i could use the service right of way,i drove to the nearest location, and upon arrival i meet the first rude employee she denied me access to the car wash because according to her i had to wait ************************************** i show her the screenshot that i had a VALID membership, but stil she denied me entry. then i ask for someone in charge, and this young man claiming to be the assista... read more
I went through superstar wash for my first time on july 16,2024. Within 10 minutes aftwr the car wash i looked at my car and the entire roof and hood is scratched to the metal. I took pictures right then. I made a claim and it has been denied. I am going to further pay for an investigation of the car wash machine as i dont believe they did tjeir own physical investigation. Superstar carwash isnt going to admit their equipment is faulty.it would put them under. They are making too much money and been getting away with it for ... read more
Business response:
Our apologies for the frustration. Unfortunately, in regard to your claim (CLM-252202), it was reviewed by a senior member of our Operations Leadership Team and it was concluded that Super Star Car Wash did not cause damage to the vehicle. The damage is inconsistent with the equipment that we utilize. Thank you.
Employee threatens customers! I simply requested to give my vehicle 1 car length space between vehicles because I got rear ended in their car wash months before. Super star car wash refused cover damages occurred.Today, an employee verbally abused me when I requested the additional space. Then the manager came out and threatened to kick my a** as well as many other violent slurs. I will be contacting a personal injury lawyer for this incident.
Business response:
We sincerely apologize for the frustration and the experience that you had at our ****** location. We take these matters very seriously ****. Please feel confident knowing that this issue will be presented to the District Manager and addressed. In regard to any Claims, we encourage our customers to please visit ***************************************************************** and submit a Claim online. We look forward to assisting you. Our Leadership Team is vested in making sure that we are creating value, based on consumer... read more
I am in the super wash car wash at ************* in ***************, ******* and ******* took very good care of me. My car is excellent done. Im very happy with ******* and *******.
Business response:
Hi ******! We're so happy to hear that you received outstanding customer service. We will be sure to share this great news with bot ******* and *******'s District Manager. Thank you for the feedback and for being the best part of Super Star Car Wash!
I was told i was not signed up for a subscription and the car washes never expire. Litterally lied to me and said no monthly fee
Business response:
We sincerely apologize for the frustration and the experience that you had at our location ****. We take these matters very seriously. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. We will use this feedback as an opportunity to improve our services in the future. If you need additional assistance please contact... read more
The worse experience ever. Made damages to the car and no one from the company wants to take a responsibility. Don't even want to talk on the subject. Two of the tires ******* sensors got cut out, left scratches on both doors and rims. Since the ******* were cut off the tires got flat and the car wash didn't even allowed to leave the car on premises and ordered the owner to tow.
Business response:
Our sincere apologies for the frustration and experience. We take all incidences and claims seriously. As a valued customer we encourage you to please fill out a claim online at *****************************************************************. We look forward to assisting your. Thank you.
On July 14th my car was damaged at the ***************************************************** location. car wash ripped off my rear spoiler taking off third light and damaging the antenna I did a report with them and I haven't heard back from anyone I went back to the car wash just was given email the manager did let me review tape and record it you can see the first roller go through don't see it do anything and the second roller you see it start scrubbing at my windshield not even touch the hood and it gets to the back you ... read more
Business response:
Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. Our Claims Representative will be reaching out using the email address provided and providing direction on the next steps. We cordially ask our customer to please check their spam/junk folders. Thank you for your patience **************.
I am not happy paying $60.00 per month for 2 cars, so I have to drive around with them dirty because the facility is closed for some reason, and has been for days!
Business response:
We sincerely apologize for the frustration and the experience that you had at our location(s) ****************. We take these matters very seriously. Please feel confident knowing that this issue will be presented to the District Manager and addressed. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. We will use t... read more
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 714 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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