This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
This complaint is for the ********************************** location. My cars tire and rim was damaged during car wash. The Manager ********************* told me to go in and than to back out. After that I noticed the timing wasn't right. The car behind me almost hit me and my car was making weird movement. I notice the next Da my tire was missing a big chunk. I went the next day. ******************** was very rude and called me a liar. On the report I made she said nothing but lies. I tried contacting Star Car wash, no res... read more
Business response:
Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. Our Claims Representative will be reaching out using the email address provided and providing direction on the next steps. We cordially ask our customer to please check their spam/junk folders. Thank you for your patience *******.
terrible customer service have been trying to correct billing issues and cannot get an answer or talk to anyone in the billing department.
Business response:
Hi ********************. Your service request (SSCW-248503) was received and responded to. We cordially ask our customers to please check their spam/junk folders for any correspondences. Please let us know if we can be of further assistance by contacting ****************************** Thank you.
Think the customer service is great however the cleanliness of the restrooms is horrible. The lack of soap in the system, tire shine never works correctly or at all, towel supplies & window cleaner are always either lacking or just not available.
Business response:
We sincerely apologize for the frustration and the experience that you had at our location ********. We take these matters very seriously. Please feel confident knowing that your concerns will be presented to the District Manager and addressed. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. We will use this feed... read more
STAY AWAY!!! My car was damaged in one of their car washes causing $4000 worth of damage to my vehicle and they refuse to pay to repair my vehicle. I wrote to the BBB to complain on them and I receive a few responses but then after that they went dead silent. I've emailed daily to *************************** and all I get back is an out of office email. RUN IF YOU KNOW WHATS GOOD FOR YOU!
Business response:
Hello ********************. Our sincere apologies for the delay and lack of communication. Your claim (CLM-221106) was approved. Your Claims Representative (********) will be reaching out to you via email to review the next steps. We appreciate your patience. Thank you.
Big scam They insist to get my cell and email to put me in system I said I dont want to be enroll in any monthly payments He lied to many times that their is no enrollment At the end he gave me printed receipt that I have to pay 24 monthly I need to submit written notice to cancel my subscription Spoiled my week end off Spending time to counter their spam And stealing people money I wanted only on time car wash I said that many times
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry ****************. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you,
This company commits fraud by charging people for services that they did not request. Upon entering the line to have my car washed, some young kid runs up to my car and grabs my credit card out of my hand to insert it into the computer for a wash. I told the kid I only wanted the basic wash and what does he do...he punches in for a continuous charge for car washes that I never agreed to. I was not aware of the action until reviewing my credit charge **** and seeing the charge every month. I have spent almost 6 months trying ... read more
Business response:
We sincerely apologize for the frustration and the experience that you had at our location ****************. We take these matters very seriously. Please feel confident knowing that this issue will be presented to the District Manager and investigated. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. We did receiv... read more
Saw **** at Vista car wash - friendly. Efficient and cost reasonable. Highly recommend Melrose Super Star!
Business response:
Thank you for your review and feedback ******! We appreciate you and were looking forward to seeing you again. Thank you for being the best part of Super Star Car Wash!
Like the HUNDREDS of other complaints listed below, it's apparent that your company culture does not value customer service at all. I had written to the company in March of 2024, in April, I got an email response stating that they forwarded my concerns to the Sales District Manager - and no response since then! I had been a Fast Pass member for several months, and the last two visits there were extremely negative due to interactions with one of your employees.On a recent visit, I encountered a significant delay because an em... read more
Business response:
We sincerely apologize for the frustration and the experience that you had at our ******* (*****************) location **************. We take these matters very seriously. Please feel confident knowing that this issue will be presented to the Regional Vice President and addressed. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that import... read more
By the sounds of the previous complaints filed with you, your company is not interested in customer service and keeping its current customers. I was a loyal customer and would let all my friends know about the car wash in *********. After dealing with your supposedly manager last night 5/29/24 I no longer wish to be a customer. Yes, you close at ******, but you should give your customers time to go thru the wash and the drying area to finish cleaning their vehicle. It is obvious that corporate must put some pressure on the l... read more
Business response:
We sincerely apologize for the frustration and the experience that you had at our location. We take these matters very seriously. Please feel confident knowing that this issue will be presented to the District Manager and addressed. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. We will use this feedback as an o... read more
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 675 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com