This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
************* car wash pricing is actually a promotional price. There is no reference made on signage or the website that indicates it. In fact...I paid $10 a month, and then the price jumped to $19.99 1 year after I began my membership. Recently it jumped up to $32. No warning or explanation. It is good to know that I can go back to the promotional pricing in 90 days...like I will be back.
Business response:
Our sincere apologies for any confusion *******. We understand that educating our customers is a key component in having effective communication. The pricing or promotional price is reviewed through many different channels including, through a Fast Pass Employee (if it were applicable), online on our website and through other marketing channels (e.g. text, signage, etc.). Please feel free to review our many different offering at ****************************************. Thank you.
***** is the worst manager *** ever met in my life! The car wash itself doing good job, brand new and expectable washes my car, but people (not all of them, though every time I came there I saw new faces) do not know what they are doing. First guy who sign me up for their membership spent more then 10 min and still messed it up. Every time I came there, I spent 5 -10 min while they were figuring out why there system wont let me drive through. Its appeared that when he sign me up, he put AZ for my license plates instead of **... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you,
If I could give less than one star, I would give 0.I went through this car wash once back in may of last year when we first moved to the area, specifically telling the employee at the drive through that I Did NOT want to sign up for a membership knowing I wouldnt use it very often it it would be a waste of my funds because I know myself. I was signed up anyways against my will and charged $24.99/month for 2 months before I caught it. Then when I went into the location nearest me the employee claimed that had been happening q... read more
Business response:
Our apologies for the frustration and experience. We received your online **************** request - Case # *****************************. The **************** agent (Delozsa) that you have been corresponding with will provide you with an update on your inquiry. We appreciate your patience. Thank you.
BEFORE YOU SIGN UP FOR A MONTHLY MEMBERSHIP, PLEASE READ: When I signed up with Super Star car wash, I was originally charged $19.95 a month for about a year, then WITHOUT MY CONCENT the company unilaterally started charging my account $29.95. Ive email the manager several times three times ************** *********** is telling me they will not refund me and the manager has ignored my emails, they still will not refund my account. BUYER BEWARE.
Business response:
Hi **************. Our apologies for frustration. For referencing, your inquiry is under case # SSCW-207367. We appreciate your feedback. The timeline/history of the emails sent back to you reflects a timely response from Super Star Car Wash; we cordially ask that you please check your spam/junk folder. In regard to your inquiry, we will re-review the circumstances and provide feedback through the **************** Representative (*****) who has been assisting you. We appreciate your patience. Thank you.
I have been a member since they started. Today at the ****** location the outside manager said he didnt want me back because I complained about the cars not being cleaned in the order they arrived. One of the employees started swearing at me and spit in my face. After he did that I asked him if he was even a legal citizen? I had to call the ********************* and file charges against the employee. When the police arrived he ran and hid. They finally found him and naturally he and the manager knowing they did wrong are lyi... read more
Business response:
Our apologies for the experience ****************. Our leadership team is conducting an investigation into this matter. We take these matters very seriously. We appreciate the feedback. Thank you.
Will be my 4th time since opening, I am a member! So far so good! Sweet young lady name ******* helped me out and assisted me today and also previous visits. Good customer service. Recommend her
Business response:
Thank you so much for the great feedback! We pride ourselves on providing Red ************************ Thank you for being the best part of Super Star Car Wash!
BEFORE YOU SIGN UP FOR A MONTHLY MEMBERSHIP, PLEASE READ: When I signed up with Super Star car wash, I was originally charged $19.95 a month for about a year, then WITHOUT MY CONCENT the company unilaterally started charging my account $22.95. I went in person three times to cancel my membership. Each month (3 total) they kept charging my account. The second month the manager had me take a picture to prove I cancelled my membership incase my account was charged again the next month. "Shockingly"....my account was charged aga... read more
Business response:
Hi ********, our sincere apologies for the frustration and experience. We did receive your initial email and we will be responding back to you with an update on your request for a refund/cancellation. We appreciate your patience and understanding. If you have any *************** please do not hesitate to contact our Director of **************** at *********************************** Thank you.
I work for superstar and my clock in code was not working and they still sent me in to work without a clock in code and told me they would give me the hours. Once they fixed my clock in code. Once they fixed my clock in code they told me I was not in the system and did not want to pay me. I basically worked for free and that s*** is stupid. You have to talk to your district managers. They have no leadership and do not know how to lead I need to get payed. The district manager that does not want to pay me because I wasnt in t... read more
Business response:
Hi *****. This has been presented to the Leadership Team at Super Star Car Wash. Someone from that team will be reaching out shortly. Thank you.
Make sure you read everything on the Wash Code Ticket! I purchased 2 car washes for $24.00 on 10/09/23. When I went to get my 2nd car wash, service was denied for "EXPIRED" ticket. I paid for 2 car washes! Shame on me for not noticing the "Good Until" date! Shouldn't the penalty for my crime still allow me to at least get a BASIC car wash? Is SSCW so desperate to make money that their business plan includes stealing cash from their customers if they do not comply with their rule on when you have to get your car washed? Just ... read more
Business response:
<p>Hi ***************** Our apologies for the experience. We pride our selves on providing exceptional customer service. Please feel free to reach out to me at **********************************. </p><p>I look forward to assisting you.</p><p>Thank you </p><p>*********************</p><p>Director of Customer Service</p>
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 675 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is closed now. It will open tomorrow at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com