This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
First time customer and I had a great experience! ****** was a great help he helped me decide on the best option. Great customer service experience! (***************************)
Business response:
We're so happy to hear that you had a great experience. We pride ourselves on providing outstanding customer service. We'll be sure to share this wonderful feedback with ******. Thank you for being the best part of Super Star Car Wash!
Highly recommended car wash place, the staff are awesome, specially the guy named *******, he is super nice and helpful. He will hit you up with anything you need!!!
Business response:
Thank you so much for the feedback. We pride ourselves on providing exceptional customer service. We will let ******* know. Thank you for being the best part of Super Star Car Wash!!
On 04/20/2024, for the first time ever, I went to this newly built car wash in my city, at *********************************************, around 4:05 pm for a quick $10.00 wash. I am not a member. I like to pay for my car washes as I get them. As my car went through the car wash, the front license plate of my car, with its frame, was ripped off, but it's been recovered. However, the front license plate mount on the car is damaged. It holds my license plate, but very weakly due to it having been ripped, and the s**** that hel... read more
Business response:
Our sincere apologies for the experience. Your claim (CLM-228211) has been received and assigned to Claims Representative *********. We have sent an email but we apparently have the incorrect email address. The Claims Representative will be reaching out to you shortly. We appreciate your patience. Thank you.
Trying to cancel my membership but encountering roadblocks and notice that request 'cannot be process'. Not able to contact someone who can explain issue(s),
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you *******.Thank you,
Machine tearing car parts up an scratched brand new car. They won't give the insurance company up. Happen to multiple people.
Business response:
Our sincere apologies for the frustration. Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. We invite you to please send your claim to ********************************* One of our Claims representative will reach out to you using the email address provided. We appreciate your patience. Thank you.
This is not a helpline. Its just ask you to look at the website again and submit a request whats the point of having a customer service line?
Business response:
Hi *****, thank you for your feedback. Super Star Car Wash offers our customers a number of different channels to communicate with us. We recommend reaching out to us directly by going to www.superstarcarwashaz.com and sending us a **************** Request. This option is located at the bottom right of our website under the Contact Us tab or you can send us an email at ****************************** The different prompts associated with our corporate number directs customer to other departments outside of ****************. W... read more
I signed up for a membership but found that I dont use it much. I signed up using my husbands car but didnt use it much. I found that it didnt get the bugs on the front of the car off and had to do it by hand to get the best results. Ive tried canceling a few times. This time I put in the last 4 numbers of the card and the system cant find it. Im still waiting to hear back from someone so I can cancel. My next resort is to cancel my bank card and get a new account number-works every time but you have to notify other companie... read more
Business response:
We sincerely apologize for the experience. You're online submission for cancellation was received and completed (Case # SSCW-225434) by **************** Representative, ******. Please let us know if we can be of greater assistance. Thank you.
Went for a car wash on my jeep that gets driven 2-3 times a year and sits in the garage the rest of the time. My credit card was taken, I asked for a $10 wash and got put into a membership. They scammed me for $160 and said that the account was used multiple times (NO WAY). Don't be scammed, no customer service with this company. I know I am not the only one, but rather than solving the problem, they just loose customers....great business plan.
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you **************. Thank you,
I came here to get a light car wash November 2023. I work from home and dont really need it cleaned often. The worker helping me check out asked if I wanted a membership and so I explained, it doesnt make sense for me to pay a monthly fee because I work from home so my car sits in the garage most the time. Today MARCH 22nd 2024 I am reviewing my credit card statements closely. I call my bank and ask to report a charge, I was advised that this has been a reoccurring charge since NOVEMBER 2023. I am livid. This place takes adv... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you ***.Thank you,
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 714 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com