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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I visited the car wash 5/19 and was waved in after a large truck. After about 15 seconds I felt my car hit something and I realized the truck in front of me was stuck and not moving, and because my tires were on the track, I was being pulled along. I had to honk my horn for about 10 more seconds and quickly roll down my window to ****** for some help. Finally after a few moments a man who later identified himself as the manager ran in and shut the wash bay off. He walked over and I told him what I thought happened, then he s... read more
Business response:
Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. Our Claims Representative will be reaching out using the email address provided and providing direction on the next steps. We cordially ask our customer to please check their spam/junk folders. Thank you for your patience ************.
You damaged my car months ago and no one has done a **** thing about it. Your new wash in **** Arizona ripped my rear wiper off and the attending manager reviewed the video and confirmed it was your fault. I'm getting tired of your effin email because no one ever replies Your company is absolutely horrible!!!
Business response:
Our apologies for the frustration. We had your email at ******************* versus ********************* Your claim (CLM-206339) was approved months ago and we sent an Approval email. The Claims Agent (********) will respond back using the correct email, and walk you through the next steps. We appreciate your patience. Thank you.
I filed a claim with superstar about their machine destroying my windshield its been over a week and I havent heard anything back from them also there is no number to call at all. If someone can get in touch with me about my claim that would be great
Business response:
Our apologies for the delay. We did receive your claim (CLM-235429) and your Claims Representative (*****************************) is working with the Operation Team through the District Manager (******) on the approval and next steps. The Claims Representative will provide you with an update, as soon as possible. We appreciate your patience. Thank you.
I've been a customer for over 14 years and have had nothing but problems the entire time. Originally, they opened my account with an unknown name (which wasn't me), yet my card was being charged properly for the first 10 years. After they started creating billing issues with new software updates, as well as my common vehicle window replacements, the issues increasingly got worse. Yes, it took them over 10 years just to have my name and phone number corrected!!!The facility near 73rd and ************* in ******** is the worst... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you ************.Thank you,
I asked for the $24.95 plan for one month and they started charging me every month. I did not ask for that. I was in ******* for the winter and now at my home in ********** and they are still charging me. It is impossible to speak to a human. I cancelled my membership but when I looked at it again it looks like it was still active so I cancelled it a second time. I have not received the email they said I would get after I cancelled. the membership.
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you ****************.Thank you.
I never signed up for a membership and I am getting charged 20.79$ a month and I try looking up to cancel a membership and it says not found. No one answers the phone its all a machine and the machine tells you to go to the website. Its frustrating
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you ******.Thank you,
Signed up for the $5 car wash for the first 3 months, then normal $19.95. That did not happen as soon as they get your credit card they charge whatever they want. Sent an email and was told they did not have that special. If that is true tell Your Salesman to not sell that to customers. This was at ********* location in ***********, **. Sorry when you do not hold up your end of the agreement do not expect us to be back.
Business response:
Thank you for your feedback and for contacting Super Star Car Wash. Were sorry to hear that our team member at Queen ***** did not effectively communication and fell short meeting your expectations. We take all reviews seriously and we will use this as an opportunity to improve. This information will be shared with the District Manager. Please feel confident knowing that this issue will be investigated thoroughly and addressed. Thank you again D.L.
This company is a scam! I had a ****** rouge with a monthly membership ($28.95 per month) and when i got a new tacoma i was able to switch it to the tacoma. The problem is they started charging me $28.95 at two different locations! I went online and they were able to stop one charge at one location. However ive sent maybe 3-4 emails asking to stop getting charged at the other location and ive gotten the same bs response back (your request has been completed). Not to mention if you call the number for super star, the operator... read more
Business response:
Our sincere apologies ************** for the frustration and experience. Our **************** Representative has attempted to contact you to rectify this issue. She will try again on Monday. If you would like to send her an email directly confirming your contact telephone number she will reach out to you ASAP. Her email address is ************************************** We look forward to hearing from you and thank you for your patience.
I cancelled this membership 2 months ago, theyre still taking money from my account, I have screen shots everything upon cancelling and I trusted it was taken care of ** it hasnt I even have the screen shot of no customer found upon putting my info in, ********************** Star does not have my permission to continue taking money from my checking account, I see other complaints this is their practice you cant get ahold of a live person its all automated, shady practice if you ask me.
Business response:
Our apologies for the frustration and experience. The **************** Representative provided confirmation of cancellation to your service request ( SSCW-220958.) on May 7th at 9:13 am via email. We cordially ask customers to please check their spam/junk folders for any correspondences. We appreciate your patience and please let us know if we can be of further assistance. Thank you.
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 675 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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