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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I've been a customer for over 14 years and have had nothing but problems the entire time. Originally, they opened my account with an unknown name (which wasn't me), yet my card was being charged properly for the first 10 years. After they started creating billing issues with new software updates, as well as my common vehicle window replacements, the issues increasingly got worse. Yes, it took them over 10 years just to have my name and phone number corrected!!!The facility near 73rd and ************* in ******** is the worst... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you ************.Thank you,
I asked for the $24.95 plan for one month and they started charging me every month. I did not ask for that. I was in ******* for the winter and now at my home in ********** and they are still charging me. It is impossible to speak to a human. I cancelled my membership but when I looked at it again it looks like it was still active so I cancelled it a second time. I have not received the email they said I would get after I cancelled. the membership.
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you ****************.Thank you.
I never signed up for a membership and I am getting charged 20.79$ a month and I try looking up to cancel a membership and it says not found. No one answers the phone its all a machine and the machine tells you to go to the website. Its frustrating
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you ******.Thank you,
Signed up for the $5 car wash for the first 3 months, then normal $19.95. That did not happen as soon as they get your credit card they charge whatever they want. Sent an email and was told they did not have that special. If that is true tell Your Salesman to not sell that to customers. This was at ********* location in ***********, **. Sorry when you do not hold up your end of the agreement do not expect us to be back.
Business response:
Thank you for your feedback and for contacting Super Star Car Wash. Were sorry to hear that our team member at Queen ***** did not effectively communication and fell short meeting your expectations. We take all reviews seriously and we will use this as an opportunity to improve. This information will be shared with the District Manager. Please feel confident knowing that this issue will be investigated thoroughly and addressed. Thank you again D.L.
This company is a scam! I had a ****** rouge with a monthly membership ($28.95 per month) and when i got a new tacoma i was able to switch it to the tacoma. The problem is they started charging me $28.95 at two different locations! I went online and they were able to stop one charge at one location. However ive sent maybe 3-4 emails asking to stop getting charged at the other location and ive gotten the same bs response back (your request has been completed). Not to mention if you call the number for super star, the operator... read more
Business response:
Our sincere apologies ************** for the frustration and experience. Our **************** Representative has attempted to contact you to rectify this issue. She will try again on Monday. If you would like to send her an email directly confirming your contact telephone number she will reach out to you ASAP. Her email address is ************************************** We look forward to hearing from you and thank you for your patience.
I cancelled this membership 2 months ago, theyre still taking money from my account, I have screen shots everything upon cancelling and I trusted it was taken care of ** it hasnt I even have the screen shot of no customer found upon putting my info in, ********************** Star does not have my permission to continue taking money from my checking account, I see other complaints this is their practice you cant get ahold of a live person its all automated, shady practice if you ask me.
Business response:
Our apologies for the frustration and experience. The **************** Representative provided confirmation of cancellation to your service request ( SSCW-220958.) on May 7th at 9:13 am via email. We cordially ask customers to please check their spam/junk folders for any correspondences. We appreciate your patience and please let us know if we can be of further assistance. Thank you.
Extensive damage done to my car in one of your car washes on ********** and ********. Its been almost two months and my car is not fixed. The only communication I get from this company is an email every 2-3 weeks where my questions are not being answered. They will not provide me a phone number to speak with someone.
Business response:
Our apologies for the frustration. Your Claims Representative (********) has since been in contact with you and is assisting in working through the claim (CLM-222843). We realize this can be a frustrating experience. We are committed to continuing to assist you through this process as quickly as possible. We appreciate your patience. Thank you.
I went for a car wash in my jeep My credit card information was taken, I asked for a $10 wash and got put into a membership. They scammed me for $185 I had to go online to cancel a membership that I DIDN'T REQUEST. I know I am not the only one, I just read a review from someone else that had the same experience!***********************
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you ****.Thank you,
Ive only been a member for perhaps six weeks. I love the idea of this membership and go once a week. The last two times I was there, there were no towels in any of the drying stalls. Today, not only were there no towels, but as I was using the pressurized air to help dry my car, one entire side of my vehicle still had soap all over it and I had to go through the car wash again. When I went through the car wash the second time, I mentioned to the man at the entrance of the washing machine that there were no towels in any of t... read more
Business response:
We take these matters very seriously. Please feel confident knowing that your concerns will be addressed. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. So that we can address these concerns can you please let us know which location this was? Thank you for brining this to our attention.
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 714 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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