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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
Location details
2675 W Jomax Rd, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Saw **** at Vista car wash - friendly. Efficient and cost reasonable. Highly recommend Melrose Super Star!
Business response:
Thank you for your review and feedback ******! We appreciate you and were looking forward to seeing you again. Thank you for being the best part of Super Star Car Wash!
Like the HUNDREDS of other complaints listed below, it's apparent that your company culture does not value customer service at all. I had written to the company in March of 2024, in April, I got an email response stating that they forwarded my concerns to the Sales District Manager - and no response since then! I had been a Fast Pass member for several months, and the last two visits there were extremely negative due to interactions with one of your employees.On a recent visit, I encountered a significant delay because an em... read more
Business response:
We sincerely apologize for the frustration and the experience that you had at our ******* (*****************) location **************. We take these matters very seriously. Please feel confident knowing that this issue will be presented to the Regional Vice President and addressed. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that import... read more
By the sounds of the previous complaints filed with you, your company is not interested in customer service and keeping its current customers. I was a loyal customer and would let all my friends know about the car wash in *********. After dealing with your supposedly manager last night 5/29/24 I no longer wish to be a customer. Yes, you close at ******, but you should give your customers time to go thru the wash and the drying area to finish cleaning their vehicle. It is obvious that corporate must put some pressure on the l... read more
Business response:
We sincerely apologize for the frustration and the experience that you had at our location. We take these matters very seriously. Please feel confident knowing that this issue will be presented to the District Manager and addressed. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. We will use this feedback as an o... read more
I visited the car wash 5/19 and was waved in after a large truck. After about 15 seconds I felt my car hit something and I realized the truck in front of me was stuck and not moving, and because my tires were on the track, I was being pulled along. I had to honk my horn for about 10 more seconds and quickly roll down my window to ****** for some help. Finally after a few moments a man who later identified himself as the manager ran in and shut the wash bay off. He walked over and I told him what I thought happened, then he s... read more
Business response:
Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. Our Claims Representative will be reaching out using the email address provided and providing direction on the next steps. We cordially ask our customer to please check their spam/junk folders. Thank you for your patience ************.
You damaged my car months ago and no one has done a **** thing about it. Your new wash in **** Arizona ripped my rear wiper off and the attending manager reviewed the video and confirmed it was your fault. I'm getting tired of your effin email because no one ever replies Your company is absolutely horrible!!!
Business response:
Our apologies for the frustration. We had your email at ******************* versus ********************* Your claim (CLM-206339) was approved months ago and we sent an Approval email. The Claims Agent (********) will respond back using the correct email, and walk you through the next steps. We appreciate your patience. Thank you.
I filed a claim with superstar about their machine destroying my windshield its been over a week and I havent heard anything back from them also there is no number to call at all. If someone can get in touch with me about my claim that would be great
Business response:
Our apologies for the delay. We did receive your claim (CLM-235429) and your Claims Representative (*****************************) is working with the Operation Team through the District Manager (******) on the approval and next steps. The Claims Representative will provide you with an update, as soon as possible. We appreciate your patience. Thank you.
I've been a customer for over 14 years and have had nothing but problems the entire time. Originally, they opened my account with an unknown name (which wasn't me), yet my card was being charged properly for the first 10 years. After they started creating billing issues with new software updates, as well as my common vehicle window replacements, the issues increasingly got worse. Yes, it took them over 10 years just to have my name and phone number corrected!!!The facility near 73rd and ************* in ******** is the worst... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you ************.Thank you,
I asked for the $24.95 plan for one month and they started charging me every month. I did not ask for that. I was in ******* for the winter and now at my home in ********** and they are still charging me. It is impossible to speak to a human. I cancelled my membership but when I looked at it again it looks like it was still active so I cancelled it a second time. I have not received the email they said I would get after I cancelled. the membership.
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you ****************.Thank you.
I never signed up for a membership and I am getting charged 20.79$ a month and I try looking up to cancel a membership and it says not found. No one answers the phone its all a machine and the machine tells you to go to the website. Its frustrating
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you ******.Thank you,
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 752 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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