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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Extensive damage done to my car in one of your car washes on ********** and ********. Its been almost two months and my car is not fixed. The only communication I get from this company is an email every 2-3 weeks where my questions are not being answered. They will not provide me a phone number to speak with someone.
Business response:
Our apologies for the frustration. Your Claims Representative (********) has since been in contact with you and is assisting in working through the claim (CLM-222843). We realize this can be a frustrating experience. We are committed to continuing to assist you through this process as quickly as possible. We appreciate your patience. Thank you.
I went for a car wash in my jeep My credit card information was taken, I asked for a $10 wash and got put into a membership. They scammed me for $185 I had to go online to cancel a membership that I DIDN'T REQUEST. I know I am not the only one, I just read a review from someone else that had the same experience!***********************
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you ****.Thank you,
Ive only been a member for perhaps six weeks. I love the idea of this membership and go once a week. The last two times I was there, there were no towels in any of the drying stalls. Today, not only were there no towels, but as I was using the pressurized air to help dry my car, one entire side of my vehicle still had soap all over it and I had to go through the car wash again. When I went through the car wash the second time, I mentioned to the man at the entrance of the washing machine that there were no towels in any of t... read more
Business response:
We take these matters very seriously. Please feel confident knowing that your concerns will be addressed. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. So that we can address these concerns can you please let us know which location this was? Thank you for brining this to our attention.
First time customer and I had a great experience! ****** was a great help he helped me decide on the best option. Great customer service experience! (***************************)
Business response:
We're so happy to hear that you had a great experience. We pride ourselves on providing outstanding customer service. We'll be sure to share this wonderful feedback with ******. Thank you for being the best part of Super Star Car Wash!
Highly recommended car wash place, the staff are awesome, specially the guy named *******, he is super nice and helpful. He will hit you up with anything you need!!!
Business response:
Thank you so much for the feedback. We pride ourselves on providing exceptional customer service. We will let ******* know. Thank you for being the best part of Super Star Car Wash!!
On 04/20/2024, for the first time ever, I went to this newly built car wash in my city, at *********************************************, around 4:05 pm for a quick $10.00 wash. I am not a member. I like to pay for my car washes as I get them. As my car went through the car wash, the front license plate of my car, with its frame, was ripped off, but it's been recovered. However, the front license plate mount on the car is damaged. It holds my license plate, but very weakly due to it having been ripped, and the s**** that hel... read more
Business response:
Our sincere apologies for the experience. Your claim (CLM-228211) has been received and assigned to Claims Representative *********. We have sent an email but we apparently have the incorrect email address. The Claims Representative will be reaching out to you shortly. We appreciate your patience. Thank you.
Trying to cancel my membership but encountering roadblocks and notice that request 'cannot be process'. Not able to contact someone who can explain issue(s),
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you *******.Thank you,
Machine tearing car parts up an scratched brand new car. They won't give the insurance company up. Happen to multiple people.
Business response:
Our sincere apologies for the frustration. Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. We invite you to please send your claim to ********************************* One of our Claims representative will reach out to you using the email address provided. We appreciate your patience. Thank you.
This is not a helpline. Its just ask you to look at the website again and submit a request whats the point of having a customer service line?
Business response:
Hi *****, thank you for your feedback. Super Star Car Wash offers our customers a number of different channels to communicate with us. We recommend reaching out to us directly by going to www.superstarcarwashaz.com and sending us a **************** Request. This option is located at the bottom right of our website under the Contact Us tab or you can send us an email at ****************************** The different prompts associated with our corporate number directs customer to other departments outside of ****************. W... read more
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 675 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
Need help? Contact us.
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