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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Have tried to cancel for months now for car wash monthly services. No option online to cancel and none of the numbers have a valid person on the other end. They will not call you back. They keep on charging my credit card each month. Finally went into the location and 3 employees told me that this happens all of the time that they will keep charging you monthly services after cancellation. I have video recording of this as well as an email finally from a ***************** that has repeatedly told me that I would be refunded ... read more
Business response:
Our apologies for the frustration. In addition to being able to directly cancel a membership via our website, we also present our customers with the option to go to www.superstarcarwashaz.com and send us a **************** request. This option is located at the bottom right of our website under the Contact Us tab. All requests are responded to within 3 business days with confirmation upon submission and closure. The locations will also provide customers with our direct email address ****************************** for any ser... read more
Another company trapping you into an impossible membership to get out of. These companies dont have anyone to answer to, especially over the phone.
Business response:
Thank you for contacting Super Star Car Wash. In addition to being able to directly cancel a membership, we also present our customers with the option to go to www.superstarcarwashaz.com and send us a **************** request. This option is located at the bottom right of our website under the Contact Us tab. All requests are responded to within 3 business days with confirmation upon submission and closure. The locations will also provide customers with our direct email address ****************************** for any service ... read more
I only have one word for this business and that is, Scam.
Business response:
Our apologies for the frustration. We have reached out to you directly via the email address that was provided and we look forward to assisting you ***************Thank you, *********************** Director of **************** **********************
Hello! Worst customer service ever! I feel like I'm talking to a robot. I have repeatedly sent customer service requests on yall website. I've repeatedly asking for someone to call me or if I can speak with someone on the phone. Every time I tried to call, your phone system doesn't allow me to speak with anymore on the phone. It always directs me back to sending an email thru your website. Quite frustrating and annoying. Every time do email yall. I get the same **** reponse....." Thank you for contacting Super Star Car Wash.... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
Stay away from this company. No, let me repeat no customer service what so ever !!!
Business response:
Hi **************. We're more than happy to assist you. We present our customers with the option to go to www.superstarcarwashaz.com and send us a **************** request. This option is located at the bottom right of our website under the Contact Us tab. All requests are responded to within 3 business days with confirmation upon submission and closure. The locations will also provide customers with our direct email address ****************************** for any service requests. If you would like someone to call you direct... read more
**** provided great customer service very friendly and professional. **** was knowledgeable on service offered
Business response:
****************, we LOVE to hear this! Were so proud to have a team thats passionate about what they do and works hard to provide a great experience for everyone who visits our car wash. Well do our best to pass along the message. Have a good one!
I have 2 vehicles on plans for this company. I have recently realized that I have been charged for an additional vehicle for over 1 year. I reached out to CS and they said they would cancel that account. I have never owned a vehicle with the plate they are claiming. When I asked for proof that this vehicle is mine, their customer services stopped responding to my emails. I tried calling the number and just get a loop to fill out a form. I have already done this 2 additional times with no response. I do get the autoreply so I... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you *******************Thank you, *********************** Director of **************** **********************
Absolute SCAM. Impossible to cancel membership, and no way to get in touch with a customer service representative. AVOID AT ALL COSTS
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. In addition to being able to directly cancel a membership, we also present our customers with the option to go to www.superstarcarwashaz.com and send us a **************** request. This option is located at the bottom right of our website under the Contact Us tab. All requests are responded to within 3 business days with confirmation upon submission and closure. The locations will also provide customers wit... read more
My car was damage (dented) on both sides of the fender with their tire cleaner. I filed a report with the the attendant which I found out he did not submit the customer report. I had spoken to a customer service representative and she assisted me on contacting the claims department. I have sent everything they requested photos and the customer report to their claims representative *********************************** and she emailed back with claim # ****** saying it was under review with there operations leadership and she s... read more
Business response:
Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. In regard to this claim, it has been denied. The damage Is not consistent with the any of the equipment, products of services that Super Star Car Wash uses or offers. Thank you.
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 675 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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