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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
Location details
2675 W Jomax Rd, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
NO STARS. HORRIBLE Questonable Business practices. Nonexistent ***************** We cannot get the account cancelled for over a year now. HELP! their biz number has no way to leave a message for their accounting ***** or to get a call back, just directs you to a website. Website requires a membership# we dont have but we have provided our lic# and an email address etc. WE cannot get this service stopped. This is WRONG and UNACCEPTABLE in that we cannot get a hold of any one. We are seeking credit for the months we dont even ... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you *****, ***** and *************Thank you, *********************** Director of **************** **********************
DO NOT GIVE THEM ANY PERSONAL INFO! NO CELL PHONE NUMBERS, NO EMAIL, ***** I paid ***** in April for a car wash and was told I could get another car wash in the same month. I didn't think anything of it. Most places will give you a two for one and you are given a code on your receipt to enter. This guy got my phone number. I asked him, "This is just for one month? I'm not signing up for anything else?" He said, "No. Just for the month, but I need your cell phone so it recognizes you." That was my mistake. I found out they ha... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you *******************Thank you, *********************** Director of **************** **********************
I have been trying to cancel my membership for 2 months with absolutely no success. Of course no option to speak with someone at the customer service phone number, submitted the request online multiple times still with no sucess. Multiple emails submitted on site but still no success.
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry ******************. We also present our customers the option to go to our website at superstarcarwashaz.com send us a customer service request, which includes but is not limited to cancellations. This option is the Contact Us tab and is located at the bottom right of our website. All requests are responded to within 3 business days. We have reached out to you directly via the email address that was provided ... read more
My truck got hit in the car wash on 07/24/23.In the location **********************************************************. I called various times and made a claim which was sent to the claims department and I have not heard anything from them. I need the claims departments email or phone number to contact them.My truck needs to get fixed because before I pulled into the car wash I didn't have the damage.I actually felt when it was hit during the car wash.
Business response:
Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. Our Claims representative and/or Operations Manager will be reaching out using the contact given and providing direction on the next steps. We appreciate your patience **************.
I went to get a car wash and I did not know how to operate an auto pay station. The person came and got my credit card and charged $10 for a car wash. This was supposed to be a one-time charge, but when I did a routine check of my credit card statement online, it showed that Super Star Car Wash has been charged $24.99/month for 2 months. So, beware don't use your credit card but use cash only. I thought this just happened to me. It turns out that it happened to other people on this website as well. Just like the other review... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you ***********Thank you, *********************** Director of **************** **********************
Best car wash hands down! Was greeted by a guy named ***** who signed me up with the monthly service with great customer service Ive been to other car washes and they all dim in comparison. You wanna dependable , clean environment and good service go to superstar car wash.
Business response:
Thank you for your review and feedback *****! We appreciate your business and were looking forward to see you again. Thank you for being the best part of Super Star Car Wash!
This has happened to me twice and I believe I have learnt my ****** now. I drove in for a wash, and was told they have a discount for the day, I said okay (who doesn't like a discount) but it is not a discount, it is a membership instead $25/month. The second time I happened to use their place, as soon as I got home I went to their website to make sure I didn't have an account, there was nothing on my receipt and I got nothing in my email, as I didn't give my email. I called multiple times to make sure but to no avail as it ... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
Hello good morning my name is ************'m text to make a complaint About a unauthorized purchase that was done by ****** The store manager who was very disrespectful and nasty towards me and many of the customers I want to her to update my credit card. Information in the system for my grandfather and plan. She lied to me and put me on a Unauthorized ten dollars plan which I would never do for a 2019 rx350l once I told her about it she said WITH A NASTY MEAN VOICE NOTHING I CAN DO ABOUT IT.. so I ask her can I get my refun... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you ***********Thank you, *********************** Director of **************** **********************
This Car Wash is fraudulently taking money from peoples account by signing people up for a membership that is not valid
Business response:
Our apologies for the frustration **************, we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 752 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is closed now. It will open tomorrow at 7:00 a.m.
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