Super Star Car Wash

Jamie C 

on BBB

3 years ago

If I could give negative stars I would. I am going to have cancel my card to stop these charges. FOUR. months now and they not only charge me still but they charge me twice every time. I have canceled three times now with this incompetent girl ****** who only basically gets snippy with you when you get clearly frustrated and angry. They wont allow you to talk to anyone who is capable of preforming their essential jobs function. This is a horrible company, never ever do business here! 

John K 

on BBB

3 years ago

Same as the rest. Was not told it was recurring. For that matter, there is no paperwork that states such/ called to cancel a month ago they said its canceled got a new charge today on my card.great carwash all-around - people just need to stop lying and withholding information.I do hope one day there are enough of us that class action gets opened. It's not the money I want. It's to pay back the aggravation in kind. - They clearly don't give a s.... Just scroll down. Will never go back. Will never recommend it. I will drive 6... read more

Jeanne G 

on BBB

3 years ago

Beware of this company's fraudulent practices! I was ordering a car wash when an employee stepped up to "help" me. I wanted the **** car wash and he said they were having a special and I could get unlimited car washes for a month for the same price. No-brainer, right? He reminded me that the special expired on April 10. I was sitting at my computer at 4 a.m. on April 11th and my credit card company emailed me telling me that Superstar Car Wash had billed me for $1****! I immediately called the credit card company and filed a... read more

Ken F 

on BBB

3 years ago

Same story as others. They sign you up with a credit card and tell you that you can cancel at any time using their website or the phone number on the receipt they give you. After a few weeks we moved and I have been trying to cancel without success every day for 10 days. Trying to cancel online results in a message that the transaction cannot be processed at this time, and to call their customer service number. Calling that number results in an automated message to use the website. I finally had to cancel my credit card and ... read more

Kimberly M 

on BBB

3 years ago

The services were fine. After going to a location in *****,** a few times I noticed that I had been signed up to their most expensive plan. 34.95$Turns out they used my credit card and license plate number without my permission to sign me up to a subscription. I don't recommend them and think they are very unscrupulous. 

Gary C 

on BBB

3 years ago

Well it looks like Im one of many that this business has screwed the same way on the monthly subscription scam. I love the actual car wash its self. It does a great job. To bad its getting ruined by dishonest business practices. My story is the same as others. They take your card from you, dont give you your receipt and no mention of a monthly subscription fee. They also put my license plate in wrong. So the next month I paid another $10 for a wash not knowing I was being charged $19.95 for the subscription. They also billed... read more

Jewell C 

on BBB

3 years ago

I was not able to access my account online nor did I ever receive any sort of welcome email or text from them which I was told I would receive. I sent a cancellation request over email. My card was still charged. I called and they told me I never sent a cancellation request. Without proof they would not issue a refund. Between the lies and money theft they are an awful company. 

Caitlin O 

on BBB

3 years ago

I started using superstar car wash a couple years ago, but never signed up for a subscription because I didn't go there often enough. Eventually they offered me a $12.95 car wash and said that I could pay that price for a month of unlimited washes, however they didn't mention anything about the subscription continuing past that month, or being charged more after the original one month subscription. After a couple months of feeling like I wasn't getting enough washes for my money based on having limited time in my schedule. I... read more

S Thomsen 

on BBB

3 years ago

I was at ****************, **** ** location. I locked my keys in my car. I asked to call my husband to bring me keys and then I was offered for them to unlock my vehicle. They tried unsuccessful for over a half hour which caused damage to my vehicle. Never was I told they would be damaging my vehicle. I got an estimate for them to repair it and they refused.