This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Location ************************** I suggest someone in corporate take a good look at this complaints do no good plus using the handicap is blocked the last time I was hear and today looks like someone is always in the car no handicapped plates so someone at the car wash is letting this happen there are people who need access to handicapped areas in case you were not aware.
Business response:
Thank you very much for your observations and feedback. Super Star Car Wash values our customers. This has been communicated to our District Manager to review and take the necessary steps. Please let us know if you have any additional concerns.
One star is for customer service. We have had 2 of our vehicles damaged by the carwash in south *******, **. First one was damaged over a year ago. The employee took pictures and assured us we'd be hearing from someone from there. I kept following up every ~2 weeks or so. Employees and managers kept changing at the location, but each one told me that I would be hearing from someone from corporate soon. As of today, after more in-person contacts and calls than I can count, I have not heard back from anyone at all. And a coupl... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
The fact that complaints are climbing indicates they have no interest in improving their business model. I thought I had agreed to a one month introductory offer at **** that gave me unlimited car washes for 30 days at their new car wash at ******* and *****. Surprised to learn they are charging me 1**** monthly which I would never have agreed to. They did not tell me that that was the plan! I called the number to cancel and was redirected to website. Website in turn had a form to fill out and it was for ********** locations... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
Car wash itself went by fine. I paid for a $10.00 one, but then a few months later found that the company had started charging me "recurring monthly $20.00 payments for a subscription" that I did not ever recall signing up for. Buying a $10 car wash ?signing up for a subscription. Make that clear when people buy your services or do not automatically sign people up for it.
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
Unauthorized monthly charge of $29.95. Reading through reviews, this is the shady business. ************* location in ******. No one answers calls or emails, disputing charge with cc company. Want full refund.
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
An employee here signed me up for a monthly service without my permission. There was no bar placed on my windshield but they were charging me. Every time I went to get a car wash done like every 3 months an employee would run up and say "go for it we got you" as if they were doing me a favor. I don't get my car washed very often so by the 3rd time I searched my credit card and saw that they were indeed charging me monthly. Because the employees did this it showed I used my membership and they did not refund me. I feel like t... read more
I have recently noticed a recurring monthly charge of $27.95 on my bank card. This has been ongoing for 5 months. I NEVER authorized this and am demanding a FULL REFUND. The super star location is **************************************************** in ******* **. I see many other reviews with this same scam from many other super star sites. This is obviously a systemic problem with super star and should be exposed. I will never use this business again.
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
Superstar? More like ZEROStar.Signed up for an unlimited membership, before going in to carwash i made sure it was ok for my vehicle to go through with my roof rack and awning. First day, no problem, went through wash without any issue.Second time, roof rack and awning were damaged. Filed a customer report. Company statement in the report says Company liable- associate failed to turn off top brush resulting in damage signed and dated by ************************* ( ******* in ********, ** location) that was October 16,2022 . ... read more
Business response:
Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. Our General Manager, ****** will be reaching out to your shortly, in the hopes to address and potentially resolve your concerns. Thank you.
Buyer beware. When that nice guy at the gate offers you a deal and then you realize that he didnt mention that I would be charged ***** a month until who knows when and no number to contact them I need a number to cancel this ridiculous charges. I havent been since I got the good deal. Never never going back there.
Business response:
Hi ******,So that we can assist, are you able to provide the following information:- Location of Car Wash. - Full Name on the Account.- Fast Pass/License plate number - Last 4 digits of the Credit Card on ******** apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry.We appreciate your patience. Thank you.
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 675 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is closed now. It will open tomorrow at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com