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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
My car was damaged at the new car wash on ****** school a jeep got stuck in the rollers pushed them back into my car I have left messages and called no response time for a class action suit
Business response:
Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. Our Claims representative will be reaching out **************** using the email address provided and providing direction on the next steps.
******* and ******* at your Mission Ave location took care of me today and got me on a very good plan. They assisted me with fantastic service. I have been in the service industry for over 50 years and would high these guys to work for me. Great job.
Business response:
Thank you very much ******************** for the feedback! We're very happy that you received great customer service. Thank you for being the best part of Super Star Car Wash!
Car in front of me stopped at the end of the car wash and I was honking and trying to brake. The machine pushed me into his truck hitch, damaging my front bumper. There should be a sensor to shut off when this happens or an employee paying attention. I see a class action law suit because this is so common. Superstar obviously claims its not their fault.
Business response:
We have reached out to ************** via the email address on file. This information will be shared with our ***************** for further review. Thank you for contacting Super Star Car Wash.Thank you.
No one answers the phone the cancel membership option online doesn't work either is just reloads the page
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
I stopped at the ********, ** location on ******************* around 8:55 am on 6/18/232. When I pulled up to kiosk there were two young men there trying to sell wash packages. I told them I was not interested the smaller of the two nodded his head and said nothing the larger of the two kept talking I told him five times I was not interested, he noticed a Superstar air freshener hanging from my mirror and said I see you have been here before and started the speech one again. I pulled off the air freshener and threw in out th... read more
Business response:
Thank you for your feedback ************************. I'm sorry to hear that our team did not meet your expectations. We take all reviews seriously and will use this as an opportunity to improve our services in the future.
Superstar car wash scratch the h*** out of my car and my daughter's new car.There was not one scratch on it and she came out of the car wash that I sent her via email. There are so many scratches so many marks. This happened a couple years back and they don't do anything about it. They claim it's not their responsibility.
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
Bait and switch Verbally was told that I was getting a discounted promotion but not that I was getting into a subscription. They misrepresented verbally that my agreement constituted the start of a subscription. Approx 30 dollars per month and three months later I noticed a charge in my credit card bill every month. They pointed out I should have read the contract carefully not a happy customer. Harbor City **********. Pacific Coast highway and Western.
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
This place sign me up for a monthly service, without my knowledge. I see from Yelp reviews and BBB reviews from other customers that this has been going on for sometime. So I see that the BBB cant do anything about it, I guess I going to have to report it to the State Attorney, and local News.
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
I went to the Super Star Car Wash on Northern and 20th avenue. Here in *******. It was a complete mess. Vacuums were broken, physically broken. About 10 were broke. The soap didn't spray out of one sprayer so my car didn't get completely washed. I wanted to say that I did speak with the manager at this location and she did provide me promises of a better car wash in the future and she did refund me. I know I will not be coming back tomorrow or next week. I doubt all of these vacuums and the soap sprayer in the track will be ... read more
Business response:
Thank you for your feedback and for contacting Super Star Car Wash Mr. Rodriguez. We’re sorry to hear that our team did not meet your expectations. We take all reviews seriously and we will use this as an opportunity to improve our services in the future. Your feedback will be shared with the Operations Leadership team. Thank you again.
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 675 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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