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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I tried to cancel my recurring membership and they have you fill out a form online saying that someone will get in contact with you to cancel which they dont do. If you call their phone number they tell you to fill out a form online to cancel so you cant get a hold of a line person. Also they increased my monthly membership from $17.95 to $22.95 without notice.
Business response:
We have reached out to Mr. ******** and have satisfied his request with an apology for the frustration and experience.Thank you, **** GarciaDirector of Customer *****************************
I've made so many attempts to reach this company to cancel my membership, it's ridiculous. I've sat on hold for over an hour and never once moved place in line. They advertise "cancel at any time" but then make it literally impossible to do so. If you try it on their website, an error code pops up every single time and will prevent you from canceling. It doesn't matter what browser you use, or if you try it from their app. The app reroutes you to the website, which will then throw the error code. I just need them to stop cha... read more
Business response:
On this day, we have reached out to ************** via email and apologized for the frustration and experience. We've requested specific information to assist with her request. We look forward to assisting her.Thank you, **** GarciaDirector of Customer *****************************
Impossible to get anyone to pick up the phone and web site continues to provide an error message when trying to cancel monthly payment plan. Very shady!
Business response:
Hi **************,Our sincere apologies for the frustration and experience. I will send you an email with my information so that we can cancel your account, as per your request.Thank you for your patience.
Went yesterday 9/19/21 to get a wash. One of the employees went to assist with the payment. She goes and says: "Oh we have a $2.95 wash going on today, do you want to get it?" and I agreed. Then she said she will need my phone number. I asked what was the phone number for. She said: "Oh it is just for our rewards program and you'll get the $2.95 wash". I said okay sounds good. I want ahead and paid with my debit card. I got a receipt and went to do my wash. After I finished I was looking at the receipt and it showed an expir... read more
Business response:
Hello ******************,Our sincere apologies for the frustration and experience. I sent you an email for specific information so that we can assist you.Thank you,**** M GarciaDirector of Customer *****************************
I come here very frequently and on 8/24 I went and got a full service car wash. During the time they had my car in their possession, my antenna fin on the back of my vehicle was ripped off inside the car wash. I noticed it about an hour afterwards and called back to see if they had found an antenna fin and they did find my part inside their car wash. At this point it had been completely ripped off where I couldnt just place it back on myself. I called to see what they could do for me at that point and they told me if I got a... read more
Business response:
Hi *****,Our apologies for the experience you had at one of our locations. We truly value our customers, as such, our General Manager will be in contact with you shortly.We appreciate your patience,Thank you,**** M GarciaDirector of Customer *****************************
Horrible customer service. If you take your vehicle there and don't have a problem, consider yourself lucky. If you do have a problem, don't expect a happy outcome. The management is inept and unwilling to do anything to resolve your issue. Find another car wash and save yourself a lot of grief.
Business response:
Hello ********************,Our sincere apologies for the frustration and experience you had. We value our customers and look forward to assisting you in any way that we can. Please call our **************** number at **************, Mon - Sat 8-5 pm so that we can assist you.We look forward to hearing from you.Thank you,**** GarciaDirector of Customer *****************************
I had made an appointment to get my car detailed and I showed at at 9 am. They told me that my car would be done at 2 pm and they would give me a call when my car was done. I called them at 3:15 pm to see if my car was ready and they told me it was. I showed up to pick up my car and nothing was done to it! There was dust all over it and bird ****. One of the workers came up to me and my dad and gave me my keys. My dad was taking to them trying to see why my car had nothing done to it when we spent $200 on a full detail and f... read more
Business response:
Hello ************,Our sincere apologies for the experience you had at one of our locations. Can you please let me know at which locations this transpired so that I may look into the details?Thank you for your patience.**** M GarciaDirector of Customer *****************************
Horrible customer service would give them zero stars if I could. Call their customer service to request a refund for a plan that charged me under the 30-day ****. However during this time I had a very sick family member who passed away and was unable to cancel it before the 30 day **** not knowing I was going to be billed before then. The customer service was very rude. I have never had such bad customer service. I would never recommend this company to anyone. Do not use this car wash or do business with this company they ar... read more
Business response:
Hello Ms. *******, Our sincere apologies for the frustration. As we value all of our customers, please feel free to reach out to me directly with the details and I will be happy to review the circumstances with the hopes of providing a reasonable solution. Thank you, Jose M G***** Director of Customer Service Super Star Car Wash
Don’t ever go here !! Poor customer service no communication between employees! Waited over 4 *****hours on-site for them to tell me they’re barely going to start the job!! Ridiculous!!! Pre paid $200 worth full detail to get done! I need my refund back, some ********!!
Business response:
Hello Ms. *******, Our sincere apologies for the experience you had and the frustration. Please contact me directly so that I may provide some assistance. Jose M G***** Director of Customer Service Super Star Car Wash
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 675 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is closed now. It will open tomorrow at 7:00 a.m.
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