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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
If I can give no stars that would be my rating. Primarily for the unprofessional Supervisor named German whom tried to fight a customer for damage reported while vehicle went through car wash. I even called corporate and the info was shared with regional manager and no response or apology given. To have such reckless hotheaded employees working in this type of setting is complete and utterly unacceptable. I will remove all my families memberships and go elsewhere.
Business response:
Hi Mr. *****. Our sincere apologies for the experience you had at one of our locations. We will be conducting an internal investigation. I will be reaching out to your via email so that we can address your concerns, directly. Thank you. Jose *G***** Director of Customer Service Super Star Car Wash
BUYER BEWARE - ************ is committing fraud with every "special wash" they get customers to buy. They did this to both me and my daughter. They literally owe us over $100 for the unapproved monthly charges. There is never any communication of the fact that it is a monthly recurring charge, and they don't provide refunds once you notice the charges on your CC. TOTAL SCAM! They have been dong this for years - I cannot believe that there is not a class action law suit or some sort of penalty from the state for the business.... read more
Business response:
Our sincere apologies for the frustration. Super Star Car Wash values it's customers and the customer experience. So that we may better assist you, I have reached out to you via email for some additional information. Thank you and we look forward to assisting you.
Awesome carwash great customer service clean and fast.. it gets the job done
Business response:
Thank you very much! We appreciate your feedback. Thank you for being the best part of our day.
Buyer beware. I took my car through this car wash yesterday at 11:15 and halfway through the wash my husband heard a snapping noise on the back of the roof area of the car. Lo and behold we lose radio signal immediately when this happened and come to find out the antenna had been snapped off completely (pics attached). The gentlemen running the wash was helpful and took the incident report which we then took to their recommended shop for the repair. They will get back to us once the part is in for the repair. Well we get bac... read more
Business response:
Our sincere apologies for the experience you had at one of our locations. Our General Manager will be reaching out to you shortly to offer an option/solution that is amicable and in line with our Claims policy. Thank you.
someone needs to take action against this company... they keep charging card and we keep trying to cancel and they hang up on you when on call and rude!! THEY DOUBLED PRICES almost and never notified and keep telling us show us a confirmation # of cancellation... its not good folks,.,., STAY AWAY!!!!
Business response:
Hello Mr. ******* Our sincere apologies for the experience and frustration. We are happy to assist you with your concerns. I will reach out to you via the email you provided so that I may gather some additional information. We appreciate your patience. Thank you. Jose * G***** Director of Customer Service Super Star Car Wash
Absolutely astonishing how this company is getting away with signing people up for memberships without their knowledge and charging their cards. I am currently on hold with my bank to dispute the recurring charges I have been getting after going for one single car wash. I too was scammed into the oh hey miss, let me help you with your payment and they took my card to swipe. Their customer service said they couldnt refund the charges so I told her I am disputing with my bank. I will NEVER come back to this car wash again and ... read more
Beyond upset with this company! They have been chargeing a monthly membership of ***** since January 2021 and its November 2021! I have never signed up for a membership and there stating I have! Haha hey are dishonest and a terrible company! I am disputing this with my bank and will never be returning here and will be making sure all my family and friends are aware of the dishonest work they provide!
Business response:
Hello Ms. *********** sincere apologies for the frustration. We truly value our customers and the experience they have at Super Star Car Wash. I look forward to discussing your experience with you further and will be sending you an email so that we can converse.. Thank you, *********************** Director of **************** **********************
I love getting my car wash there your staff are awesome I love when ***** is working in the store she is very helpful and very nice . Not like other staff who work in the store .. I also love **** who works in the car wash side who always answers any questions I have he is super awesome but most of all those are the two staff I always look forward to seeing when I go to get my car wash..
I got into an accident two months ago, which I was not at fault, and clearly I have no car to take through the car wash. On top of all the other legal paper work I had to deal with, canceling my car wash subscription was not top of my mind. I just called to cancel the subscription, which was successful, but they were unwilling to refund me those two months I did not use their service.I have legal documentation to show that I have not had that car the past two months. So basically, I've payed Super Star a lot of money for no ... read more
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 675 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is closed now. It will open tomorrow at 7:00 a.m.
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