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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
Location details
2675 W Jomax Rd, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I was not able to access my account online nor did I ever receive any sort of welcome email or text from them which I was told I would receive. I sent a cancellation request over email. My card was still charged. I called and they told me I never sent a cancellation request. Without proof they would not issue a refund. Between the lies and money theft they are an awful company.
Business response:
Hi Ms. ****. Our sincere apologies for the frustration and your experience. We provide our customers many different options to cancel an account. Those options include being able to call our Customer Service Dept. between 8-5pm Mon-Sat, online options in our website including creating an account, accessing your current account or submitting a Customer Service Request through the Manage Your Plan functionality. Thank you.
I started using superstar car wash a couple years ago, but never signed up for a subscription because I didn't go there often enough. Eventually they offered me a $12.95 car wash and said that I could pay that price for a month of unlimited washes, however they didn't mention anything about the subscription continuing past that month, or being charged more after the original one month subscription. After a couple months of feeling like I wasn't getting enough washes for my money based on having limited time in my schedule. I... read more
Business response:
Our sincere apologies for the frustration and experience. I have attempted to use the email address reflected in your review but it's coming back undeliverable. So that we can better assist you can you please contact me at ******************. Thank you. Jose G*****. Director of Customer Service. Super Star Car Wash.
I was at ****************, **** ** location. I locked my keys in my car. I asked to call my husband to bring me keys and then I was offered for them to unlock my vehicle. They tried unsuccessful for over a half hour which caused damage to my vehicle. Never was I told they would be damaging my vehicle. I got an estimate for them to repair it and they refused.
Business response:
Our Operational Leadership team has reviewed the circumstances around the claim and it was declined. Thank you.
If I can give no stars that would be my rating. Primarily for the unprofessional Supervisor named German whom tried to fight a customer for damage reported while vehicle went through car wash. I even called corporate and the info was shared with regional manager and no response or apology given. To have such reckless hotheaded employees working in this type of setting is complete and utterly unacceptable. I will remove all my families memberships and go elsewhere.
Business response:
Hi Mr. *****. Our sincere apologies for the experience you had at one of our locations. We will be conducting an internal investigation. I will be reaching out to your via email so that we can address your concerns, directly. Thank you. Jose *G***** Director of Customer Service Super Star Car Wash
BUYER BEWARE - ************ is committing fraud with every "special wash" they get customers to buy. They did this to both me and my daughter. They literally owe us over $100 for the unapproved monthly charges. There is never any communication of the fact that it is a monthly recurring charge, and they don't provide refunds once you notice the charges on your CC. TOTAL SCAM! They have been dong this for years - I cannot believe that there is not a class action law suit or some sort of penalty from the state for the business.... read more
Business response:
Our sincere apologies for the frustration. Super Star Car Wash values it's customers and the customer experience. So that we may better assist you, I have reached out to you via email for some additional information. Thank you and we look forward to assisting you.
Awesome carwash great customer service clean and fast.. it gets the job done
Business response:
Thank you very much! We appreciate your feedback. Thank you for being the best part of our day.
Buyer beware. I took my car through this car wash yesterday at 11:15 and halfway through the wash my husband heard a snapping noise on the back of the roof area of the car. Lo and behold we lose radio signal immediately when this happened and come to find out the antenna had been snapped off completely (pics attached). The gentlemen running the wash was helpful and took the incident report which we then took to their recommended shop for the repair. They will get back to us once the part is in for the repair. Well we get bac... read more
Business response:
Our sincere apologies for the experience you had at one of our locations. Our General Manager will be reaching out to you shortly to offer an option/solution that is amicable and in line with our Claims policy. Thank you.
someone needs to take action against this company... they keep charging card and we keep trying to cancel and they hang up on you when on call and rude!! THEY DOUBLED PRICES almost and never notified and keep telling us show us a confirmation # of cancellation... its not good folks,.,., STAY AWAY!!!!
Business response:
Hello Mr. ******* Our sincere apologies for the experience and frustration. We are happy to assist you with your concerns. I will reach out to you via the email you provided so that I may gather some additional information. We appreciate your patience. Thank you. Jose * G***** Director of Customer Service Super Star Car Wash
Absolutely astonishing how this company is getting away with signing people up for memberships without their knowledge and charging their cards. I am currently on hold with my bank to dispute the recurring charges I have been getting after going for one single car wash. I too was scammed into the oh hey miss, let me help you with your payment and they took my card to swipe. Their customer service said they couldnt refund the charges so I told her I am disputing with my bank. I will NEVER come back to this car wash again and ... read more
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 752 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is closed now. It will open tomorrow at 7:00 a.m.
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