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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I went to the car wash thats close to my house. Ive been there several times. And those big floppy things that you have that go across your car not my little shark piece were the antenna is off and it broke so I cant put it back on there. I mean I can set it on there but as soon as I start driving, its gonna fall right off. It took three times for three different employees to go through and find it in the car wash. I seen it fall on my windshield and looked in my rearview mirrors and seen it on the passenger side. They found... read more
Business response:
Our sincere apologies for the experience and frustration. We take all grievances and claims seriously. An agent from out *********** (*****) will be reaching out to you using the email address you have provided. We cordially ask that you please check you spam/junk folder for correspondences. Thank you for your patience.
****** was great over at the super carwash on ***************** in *******. Friendly and helped me out when I was having issues with the machine.
Business response:
Hi ****! We are thrilled to hear that you received great customer service from ******. We appreciate the feedback and thank you for being the best part of Super Star Car Wash! Have a great day!
Beware of membership plans with Superstar Car Wash. I cancelled my plan on February 20, after paying for it for almost 2 years and going from $9.99 to $29.95 (which in actuality should be $28.95. why lock me onto a plan i don't care for? Im 63 years old on a fixed income . Superstar Car Wash sent me an email with a special for $25 a month for lifetime membership no anual fees. I wanted to cancel my current plan and sign up on this plan as it fits my financial needs better. I was told from their management in all CAPS- THIS I... read more
Business response:
Our apologies for the frustration and experience. In regard to your **************** Request -*****************************, as the response from the **************** Representative had indicated - The online $25 promotion is for "New Customers Only" or a customer who has not had a membership for 90 days. Super Star Car wash offers many new exciting plans routinely and we hope that you take advantage of the next eligible promotional plan.If you would like to discuss this further we invite you to please contact our Director o... read more
I went for one car wash over summer. The person assisting when I arrived asked if I wanted to sign up for a month for $11. I agreed and used the service for one month. When it was due to expire I stopped going. After a few months I noticed I was being fraudulently charged $20.95 each month. I never authorized my card to be run. I went to the Carefree location and spoke to ******* who said he was the manager. He emailed corporate and canceled my membership but did not stop my card from being run the next day like demanded, wh... read more
Business response:
Our sincere apologies for the experience and frustration. Super Star Car Wash prides itself on providing exceptional ***************** Based on your experience, clearly they were opportunities that were missed. We take these matters vey seriously and will be reviewing the details of your grievance so that we can address your concerns internally and improve our level of service. We appreciate your feedback and if you have any further concerns please send an email to our Director of ***************** ********************* at *... read more
DO NOT purchase a membership here. If you ever decide you want to cancel for any reason, you are met with obstacles and silence. Back in maybe September of 2023 I noticed I was still paying for the membership here. I went to cancel as I no longer needed it and couldn't get on the phone with anyone. I send in a request for cancellation to their customer service email and don't hear back until DECEMBER 1ST 2023. Which is hilarious as they promise a 3 day turn around for response (All the while I continue to be charged for the ... read more
Business response:
Our apologies for the experience and frustration. It's our understanding the a **************** Representative has assisted you. If we are incorrect and/or need further assistance please reach out to our **************** Director directly at ************************************ Thank you and again our apologies.
Stay away from this car wash I recently went there and got a slashed tire and broken valve stem. Pull out and had to temporarily hold the little air I had and went straight to the tire shop to get it fixed. The nerve of them to say it wasnt my fault and then a ************************* from claims emails me bad saying if was due to driver error. I have had a membership with *********** for over a year with no incident. People drop super star car wash and seek a business that cares to correct the mistakes that they due. They ... read more
Business response:
Our apologies for the frustration. We all take claims/grievances seriously and do our due diligence, through our Operations Leadership team, in assessing every claim. We have noted and appreciate your feedback in regard to your claim (CLM-213662). We're sorry that we could not come to an amicable conclusion/solution. Thank you.
************* car wash pricing is actually a promotional price. There is no reference made on signage or the website that indicates it. In fact...I paid $10 a month, and then the price jumped to $19.99 1 year after I began my membership. Recently it jumped up to $32. No warning or explanation. It is good to know that I can go back to the promotional pricing in 90 days...like I will be back.
Business response:
Our sincere apologies for any confusion *******. We understand that educating our customers is a key component in having effective communication. The pricing or promotional price is reviewed through many different channels including, through a Fast Pass Employee (if it were applicable), online on our website and through other marketing channels (e.g. text, signage, etc.). Please feel free to review our many different offering at ****************************************. Thank you.
***** is the worst manager *** ever met in my life! The car wash itself doing good job, brand new and expectable washes my car, but people (not all of them, though every time I came there I saw new faces) do not know what they are doing. First guy who sign me up for their membership spent more then 10 min and still messed it up. Every time I came there, I spent 5 -10 min while they were figuring out why there system wont let me drive through. Its appeared that when he sign me up, he put AZ for my license plates instead of **... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you,
If I could give less than one star, I would give 0.I went through this car wash once back in may of last year when we first moved to the area, specifically telling the employee at the drive through that I Did NOT want to sign up for a membership knowing I wouldnt use it very often it it would be a waste of my funds because I know myself. I was signed up anyways against my will and charged $24.99/month for 2 months before I caught it. Then when I went into the location nearest me the employee claimed that had been happening q... read more
Business response:
Our apologies for the frustration and experience. We received your online **************** request - Case # *****************************. The **************** agent (Delozsa) that you have been corresponding with will provide you with an update on your inquiry. We appreciate your patience. Thank you.
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 714 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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