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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Great customer service excellent knowledge in products and services overall
Business response:
Thank you very much Ms. *** for the wonderful feedback. We take a lot of pride in providing Red ************************ Thank you for being the best part of Super Star Car Wash!
I canceled my membership in March of 2023 due to every time i would go through the wash the machine would not read my plate on multiple cars.From that moment on i have still been getting charged 32 bucks a month.I have gone to two different locations and even tried to communicate through the website to resolve this and these people can't do anything to stop charging **** have been charged about $290.00 in a service that i can't and would never again use.Customer support is a joke, i have left so many messages on their online... read more
Business response:
Our sincere apologies for the experience and delay in resolving this matter for you. Your case (SSCW-202054) has been escalated to a Supervisor in our **************************** We will provide you with feedback before the end of the day Monday. Thank you for your patience.
I canceled my membership on November 29, 2023 and they have been taking money out of my account twice so far, December 4, 2023 and January 4, ****, costumer service is email only, Ive tried that several times with no results, I wouldnt recommend this service to anyone!!!!
Business response:
Our sincere apologies for the experience and frustration.Your cancellation and request for a refund have been completed. Please allow 3-5 business days for the refund to reflect in your account. Thank you and please let us know if we can be of further assistance.
Love this place so quick and easy and manager ** is so ver helpful. I dont miss *** car washes.
Business response:
Thank you very much for the feedback ***** We strive to do our very best for our customers. Thank you for being the best part of Super Star Car Wash. Thank you!
The wash was fine . Their business model for specials is deceiving . They don't mention the request for cancellation must be a register mail . When you go online to cancel, they require a $14,95 for the letter. None of this was reveled during sales pitch. i was lied to.
Business response:
****, we apologize for any confusion you experienced. Super Star Car Wash does not charge to cancel an account or have any requirements of a letter. In fact, we provide many options to cancel online at no expense to the customer. We cordially ask that you verify the website that you are visiting. All of Super Star Car Washes prices and services can be found by going to www.superstarcarwashaz.com. Thank you.
I been a Superstar Carwash customer for more than 3 years, I have 2 of my cars enrolled in at the *********** ********** locations, they I was paying 14,95 for each card and charged to my Debit card on a monthly basis, My debit card was compromised with other vendors scams charges , so my bank provided me with another debit card , when trying to charge my card to Superstar Carwash, I was dropped and made me pay **** for the first month until my situation was resolved, So far the month is almost gone and my situation remains ... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you *****************Thank you, *********************** Director of **************** **********************
awful, wrongly charged me every month- with no authorization for a membership
Business response:
Hi Ms. ***** Thank you for contacting Super Star Car Wash. So that we can assist, are you able to provide the following information to ************************************ Location of car wash. - Full Name of the account.- Fast Pass or License plate number.- Last 4 digits of the credit card charged.Our sincere apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We appreciate your patience. Thank you,
BEWARE when you go to the ****************, ******, ** location. Even when you dismiss the fast talk and just ask for the single car wash, quoted price of $9.95 on 11/17/23, you may see a membership charge on your bank account same day the following month for $19.95. Why are there reviews after reviews stating the very same thing? Clearly there is a sales technique impressed upon employees to get this membership sold whatever it takes. Well, here's the thing Super Star Car Wash Leadership team, the older people you prey on h... read more
Business response:
Hi ****************,Thank you for contacting Super Star Car Wash. So that we can assist, are you able to provide the following information to ************************************ Full Name of the account.- Fast Pass or License plate number.- Last 4 digits of the credit card charged.Our sincere apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We take these matters very seriously. Please feel confident knowing that this issue will be investigated thoroughly and... read more
On ***** at about 3:00 I went to your location at *************** and ************. When I approached the check in there was a young man standing there and another next to him. I believe he was a trainee. I said I wanted a basic wash. He said if I wanted a basic wash I would have to sign up for a Membership and they had a special for $5 if I signed up. I said I didn't want a membership and just wanted the basic wash. He said no can do unless I sign up for a Membership. I told him I didn't want a membership. He insisted that ... read more
Business response:
Hi ********************, Thank you for contacting Super Star Car Wash. We sincerely apologize for the frustration and the experience that you had at the ***** locations. We take these matters very seriously. Please feel confident knowing that this issue will be investigated thoroughly and addressed. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focu... read more
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 675 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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