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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
The worse experience ever. Made damages to the car and no one from the company wants to take a responsibility. Don't even want to talk on the subject. Two of the tires ******* sensors got cut out, left scratches on both doors and rims. Since the ******* were cut off the tires got flat and the car wash didn't even allowed to leave the car on premises and ordered the owner to tow.
Business response:
Our sincere apologies for the frustration and experience. We take all incidences and claims seriously. As a valued customer we encourage you to please fill out a claim online at *****************************************************************. We look forward to assisting your. Thank you.
On July 14th my car was damaged at the ***************************************************** location. car wash ripped off my rear spoiler taking off third light and damaging the antenna I did a report with them and I haven't heard back from anyone I went back to the car wash just was given email the manager did let me review tape and record it you can see the first roller go through don't see it do anything and the second roller you see it start scrubbing at my windshield not even touch the hood and it gets to the back you ... read more
Business response:
Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. Our Claims Representative will be reaching out using the email address provided and providing direction on the next steps. We cordially ask our customer to please check their spam/junk folders. Thank you for your patience **************.
I am not happy paying $60.00 per month for 2 cars, so I have to drive around with them dirty because the facility is closed for some reason, and has been for days!
Business response:
We sincerely apologize for the frustration and the experience that you had at our location(s) ****************. We take these matters very seriously. Please feel confident knowing that this issue will be presented to the District Manager and addressed. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. We will use t... read more
Have been being charged twice on two separate credit cards. When I moved i changed my card to a company cc as they were paying. I however noticed that I am still and have been for two years now been being charged twice on the same account. My fast pass does not work every time i go through the car wash it has to be manually entered in the machine. They told me corporate has the wrong plate number and they have tried to fix it. Im not even mentioning the laminated door glass they broke on my truck one day at ******** and ****... read more
Business response:
We sincerely apologize for the frustration and the experience ***. We take these matters very seriously. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. Your Service Request (SSCW-250608) is being reviewed and work on by your **************** Representative *******. She has been informed and will be reaching out to you directly today before COB. We appreciate your patience. Thank you.
My vehicle was damaged at this car wash due to negligence of the employees doing their job. I went in for a car wash and one of the workers there did not check the belts on the vehicle before my car went thru. Half way going thru car was my car was damaged on the right side ..front and back ..the tail gate..hood and roof on my car subsequently damage with dent and scratches. Tried working with car wash to have my vehicle repaired and I have been given the run around. The car wash Is responsible for all the damages on my vehi... read more
Business response:
Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. Our Claims Representative will be reaching out using the email address provided and providing direction on the next steps on your claim (SSCW-248383). We cordially ask our customer to please check their spam/junk folders. Thank you for your patience ************.
Another senior citizen scammed out of $806.90. My father signed up for the $24.95 monthly promo. He used a couple of times and just was not getting his use out of it so he canceled the subscription directly on site. Superstar on College not only continued to charge him, but the rate was increased to $29.95 monthly and additionally was charged each individual time he went. He made several attempts to cancel, but the charges contine coming through. He has since filed a dispute with the credit card company and is currently unde... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you. We cordially ask that you please check your spam/junk folder, as well.Thank you ****.
**** was an awesome help to me. He is very friendly and very helpful.
Business response:
Fantastic! We love hearing that our customers received outstanding customer service. We'll be sure to share this with **** and thank you so much for your feedback. Have a great day!
Hi,This is my final attempt to resolve a five month long issue with Super Star Carwash before resorting to small claims court. I work for a company called ***************** Services and my car was towed while I was servicing a client who was employed at the Super Star on *********************************************** I was told I would be reimbursed by management but have yet to be reimbursed.I had been working at that location with my client for around a year and was instructed by management that I was allowed to park in t... read more
Business response:
Hi **************** our sincere apologies for the delay and frustration. This has been escalated within our organization and we are committed to providing you with an update as quickly as possible. We will be reaching out to you within the next 48 hours with that update. Thank you for your patience and we look forward to assisting you.
I use this car wash and was signed up for a fast pass that I never agreed on. I tried to cancel and could not so had to call my bank and cancel my card after a year of trying to .cancel. I went to wash my car on June 10 and again was put on a monthly charge. I specifically told the young man I did not want to be charged monthly I would pay more for my car wash that day however I am again being charged monthly. This is the second time this has been done. They truly should be fined doing this. They also should reimburse me fro... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry *******. We have reached out to you directly via the email address that was provided and we look forward to assisting you. We cordially ask that you please check your spam/junk folder, as well.Thank you.
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 675 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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