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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
Location details
2675 W Jomax Rd, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Contacted them three times trying to cancel my membership and stop the monthly charges. I moved from ************* and a half years ago. I called and tried sending an email. They could not find my account, even though I gave them all the information they requested. I just sent another request.********* ****
Business response:
We sincerely apologize for the frustration and the experience ******. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We did receive your online service request ending in SSCW-XXX087 and it has been assigned to a **************** Agent who will be providing confirmation of the cancellation. Please check your spam/junk folder for the correspondence. We appreciate your patience. Thank you.
My vehicle was damaged by the car wash machine at this location (********* and **) on 1/21/2025. To date, no one has contacted me to discuss fixing my vehicle. *** opened a claim with SuperStar and Ive gotten nothing but the runaround. Im told they advised the store to contact me for weeks yet no one has contacted me. Ive emailed their claims **** multiple times and get the same response, theyve told the operations team to contact me ****. That doesnt seem to work because no one calls. I tried contacting the location directl... read more
Great car wash but I am double charged every month and no one will address it. I am done with these folks. Very poor management for sure. I have provided everything they requested and so far I am $60 in the hole from double billing. I will never ever get affiliated with them again.
Check your bank account for double charges on the same vehicle. Created an account went in the second time. There scanner couldn't read my license plate. So they went to the office to get a scan bar code for my windsheild. He asked me if I had an account I told him yes. So I didn't know he created a second account for the same vehicle. They owe me back close to 3000 dollars. For the other account that I didn't create that was employee error. I asked if they could reimburse me for 20 months with no charge. They went in and cl... read more
I have now been charged an extra $50 for services not rendered. I have emailed asking for a refund and no response. DO NOT SIGN UP FOR THE MEMBERSHIP! I will never go to this carwash again. Very disappointed with the lack of customer service or ability to talk to a human.
Business response:
Hi *****, we sincerely apologize for the frustration and the experience that you had regarding your service request (SSCW-xxx695). Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We have since provided a refund and have sent you a confirmation email to the email address on file. We appreciate your patience. Thank you.
DO NOT GO TO THIS CAR WASH! IVE BEEN DOUBLE CHARGED FOR THREE MONTHS AND NOBODY CAN FIGURE OUT WHY! THEIR CUSTOMER SERVICE IS SXXT! ILL EVEN BET AFTER THIS POOR REVIEW; THEY WONT DO ANYTHING ABOUT OVERCHARGING ME! GO TO ANOTHER CAR WASH FAST! IM REPORTING THEM TO THE BBB, YELP, ****** AND ANYBODY WHO WILL LISTEN! I WISH I COULD ALSO GIVE ZERO STARS!
Business response:
Hi ****, we sincerely apologize for the frustration and the experience that you had regarding the billing issue. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We did receive your online service request SSCW-XXX402 and a Customer Representative has written back providing a resolution. Please check your spam/junk folder for the correspondence. Thank you for you patience.
f I could give zero stars I would. My father had his car detailed at this location in ******* and when he returned to pick up his vehicle, he paid in full for detail job ($199) and was handed a TAPED broken key. The technician admitted that he BROKE his key and when the manager ********* ***** came over to speak with my father, ********* grabbed a pair of pliers to try to start the car. He then told my father that his car is "old, a 2009. The key broke from wear and tear." Took no accountability, no apology and told my fathe... read more
Business response:
Hi Famisha, we sincerely apologize for the frustration and the experience that you had regarding your claim. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We cordially request, if you haven't already, to please submit your claim online by visiting *****************************************************************. Once submitted a Claims Representative will be assigned and contact you using the email address on file. Please check your spam/junk folder for a... read more
***** was amazing! **************** was exceptional! ***** could teach a few people about customer service! We used the car wash on 7th St in *******.
Business response:
Thank you so much of the great feedback regarding *****! We'll be sure to provide that feedback to his Manager. We strive to provide exceptional customer service! Thank you for being the best part of Super Star Car Wash!
Ash and ****** were the text book version of what customer service is about Hire more like them
Business response:
Thank you very much for the feedback regarding Ash and ******! We'll be sure to share it with their direct manager(s). We strive to provide exceptional customer service. Thank you for being the best part of Super Star Car Wash!
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 752 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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