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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
Location details
2675 W Jomax Rd, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I am a manager here my hire *** have no communication skills no support and doesn't care about their employees. Come August I will have been here a year and it has been a horrible experience for me. We sincerely apologize for the frustration and the experience that you had, *****. Our Leadership Team is vested in making sure that we are creating value, based on employee relationships and positive experiences. It is paramount to our organization, and we have developed a culture that focuses on that important fundamental. We a... read more
Business response:
We sincerely apologize for the frustration and the experience that you had, *****. Our Leadership Team is vested in making sure that we are creating value, based on employee relationships and positive experiences. It is paramount to our organization, and we have developed a culture that focuses on that important fundamental. We appreciate your feedback and have shared your concerns with the Operations Team. Thank you.
Will never go back to this place they need to get their stuff together the card machine didnt work wasted 10 minutes trying to pay machine just keep saying please wait and it never worked, the employee was of no help at all no ethics at all, then they told me I have to leave We sincerely apologize for the frustration and the experience that you had ****** Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and ... read more
Went to super star car wash for a single wash. Was approached by an attendant and was told I could get the monthly plan for the price of the single wash for the first month and could cancel anytime. I went for it. I tried to cancel before the first month ended. You have to use the website to cancel and there is no phone number to call. After entering all my info it said "NO MEMBERSHIP FOUND ". I went to the location and told the attendant there and he got the same response "NO MEMBERSHIP FOUND ". He told me he contacted corp... read more
Business response:
We sincerely apologize for the frustration and the experience, *****. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. Regarding your service request (SSCW-XXX653), it's been assigned to a ************** Representative, who will be contacting you directly via the email address on file. Please check your spam/junk folder. We look forward to assisting you. Thank you!
Went to super star car wash for a single wash. Was approached by an attendant and was told I could get the monthly plan for the price of the single wash for the first month and could cancel anytime. I went for it. I tried to cancel before the first month ended. You have to use the website to cancel and there is no phone number to call. After entering all my info it said "NO MEMBERSHIP FOUND ". I went to the location and told the attendant there and he got the same response "NO MEMBERSHIP FOUND ". He told me he contacted corp... read more
Absolutely horrible (nonexistent?) customer ****************************** has been double billing me since about December 2024. I have been trying to get this corrected for a few weeks. I have tried to call them - no answer. The phone menu just says to go to their website and send an email, so I did that. I ended up emailing them several times - just a canned answer - something like "I am working on it, thanks for your patience." I finally physically visited the car wash and was given a different email address. I have email... read more
N carefree location ***** is top notch great services from this fine young gentleman.
Business response:
We are so excited to hear that you received great service from *****, ********! Our customers mean everything to us. Thank you for being the best part of Super Star Car Wash!
I canceled weeks ago, yet I was charged again today. This is the second time I have had this company run afoul with double billing, and now just out right "we have your card, why not bang ********************* don't work. These folks need a visit from the feds. They double bill so much, it is the number one choice when trying to submit a complaint online. I am researching class action at this point. I can't be the only one having this issue!
HATE them and will never go back. Three weeks ago I went and the wash broke off my rear windshield wiper and I have been given the 'email run around' for three weeks now. Back to the location twice and they can do nothing as they can't even contact the claims ***** When I search online it states the claims department is IN-HOUSE!! Huge issue and when I ****** online it shows the claims **** is horrible. I do not know what rating they have with BBB but this is a huge issue.
Business response:
Hi *****. We sincerely apologize for the frustration and the experience that you had regarding your claim. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. Please send a copy of the invoice (rear windshield wiper) to ********************************** and reference CLM-****** and CLM-******. We look forward to assisting you. Thank you.
EXTENSIVE CAR DAMAGE ON 5/31/25- TOP WASH BRUSH TORE SPOILER OFF THE ***** OF MY CAR. I REPORTED IMMEDIATELY -COMPLETED WRITTEN FORM AND EMAIL FORM - ALL ALONG WITH PICTURES AS REQUESTED. NO RESPONSE FR SUPER STAR - THERE IS NO PHONE NUMBER TO CALL AND THE CONTACT EMAILS ARE NOT RESPONDED TO. LOCATION OFFICE DOES NOT FOLLOW THROUGH. ONLY GIVEN AN EMAIL TO SEND MY DAMAGE AND PICTURES INFORMATION TO. AS OF 6/10/2025 SUPER STAR IS NON-RESPONSIVE. EXTREMELY POOR CUSTOMER SERVICE.
Business response:
We sincerely apologize for the frustration Ms. ****** Our Leadership Team is vested in making sure that we are creating value based on consumer relationships and positive experiences. Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. Regarding your claim (SSCW-343364), a Claims Representative (***** *******) has been assigned and will be reaching out to you... read more
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 752 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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