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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I canceled weeks ago, yet I was charged again today. This is the second time I have had this company run afoul with double billing, and now just out right "we have your card, why not bang ********************* don't work. These folks need a visit from the feds. They double bill so much, it is the number one choice when trying to submit a complaint online. I am researching class action at this point. I can't be the only one having this issue!
HATE them and will never go back. Three weeks ago I went and the wash broke off my rear windshield wiper and I have been given the 'email run around' for three weeks now. Back to the location twice and they can do nothing as they can't even contact the claims ***** When I search online it states the claims department is IN-HOUSE!! Huge issue and when I ****** online it shows the claims **** is horrible. I do not know what rating they have with BBB but this is a huge issue.
Business response:
Hi *****. We sincerely apologize for the frustration and the experience that you had regarding your claim. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. Please send a copy of the invoice (rear windshield wiper) to ********************************** and reference CLM-****** and CLM-******. We look forward to assisting you. Thank you.
EXTENSIVE CAR DAMAGE ON 5/31/25- TOP WASH BRUSH TORE SPOILER OFF THE ***** OF MY CAR. I REPORTED IMMEDIATELY -COMPLETED WRITTEN FORM AND EMAIL FORM - ALL ALONG WITH PICTURES AS REQUESTED. NO RESPONSE FR SUPER STAR - THERE IS NO PHONE NUMBER TO CALL AND THE CONTACT EMAILS ARE NOT RESPONDED TO. LOCATION OFFICE DOES NOT FOLLOW THROUGH. ONLY GIVEN AN EMAIL TO SEND MY DAMAGE AND PICTURES INFORMATION TO. AS OF 6/10/2025 SUPER STAR IS NON-RESPONSIVE. EXTREMELY POOR CUSTOMER SERVICE.
Business response:
We sincerely apologize for the frustration Ms. ****** Our Leadership Team is vested in making sure that we are creating value based on consumer relationships and positive experiences. Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. Regarding your claim (SSCW-343364), a Claims Representative (***** *******) has been assigned and will be reaching out to you... read more
******** customer service and claims handling!Back in March the hood emblem on my ******** got broken going through the car wash. I reported it shortly after (I didnt notice it right away), through their website and went by the next day and reviewed it with the on duty manager. I didnt hear anything until the 2nd attempt to contact them. Then again no response for 2 weeks when they finally asked me to submit a claim using a different link. Again nothing for a week (its now been a month since this started). We eventually comp... read more
I was at the ************* location yesterday evening and went to wipe my windows down and there were no towels and ****** came out and refilled the towels and made sure everything else was working good. ****** was a amazing help.
The actual car wash is good but buyer beware. They sell you a one month package ($22) to try and do not tell you that after the month they will automatically charge your credit card the regular price ($29) going forward. When I saw my credit card being charged in the next two months I advised them I live out of country and could not use their services during the subsequent two months. I finaly cancelled my so called subscription. They just kept sending me messages saying they they were working on it. A month later it is an o... read more
IF I COULD GIVE A LOWER RATING I WOULD. WENT IN FOR A CAR WASH, 1 CAR WASH! THEN MY DEBT CARD STARTED BEING CHARGED EVERY MONTH FOR A SERVICE I DID NOT SIGN UP FOR, TOTAL SCAM. BY THE TIME I CAUGHT IT MY BANK WOULD ONLY RECOVER 60 DAYS WORTH. I WILL NEVER USE THEM AGAIN! AVOID AT ALL COST. CROOKS! THEN JUST TRY TO GET AHOLD OF CORPORATE, THEY DONT EVEN ANSWER THE PHONE. ITS AN ENDLESS LOOP TELLING YOU TO CONTACT THEM VIA THIER WEBSITE. AND NO SUPRISE, YOU NEVER HEAR FROM THEM!
Reoccurring charges every month despite sending in multiple cancelation requests. There are no humans to talk to, just a dumb recording. Stay away from this 1 star company.
Visited the Buckeye AZ location a month ago and purchased an $11 wash. To my surprise, last week my card was charged for the $29 monthly fee, despite having NEVER agreed to this charge. When I attempt to log-in to their site, nothing comes up with card number, as Superstar does not have my name, email or license numberas I have not purchased this monthly car wash. They have yet to respond to my inquiry with their customer service and I had to contact **************** to block any future attempts to debit my card from this co... read more
Business response:
We sincerely apologize for the frustration and the experience Mr. ******** Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. We have cancelled the account and have provided a refund in full. Please allow 5-7 days for the credit to reflect in your account. We appreciate your patience. Thank you - Case # ending in SSCW-XXX186.
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 714 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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