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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I would leave 0 stars if I could. I was signed up for a one time payment, free car washes until March for $20 in December of 2024 . I have since paid $20 a month with no receipt (except what was automatically removed from my bank account without my knowledge) from December until March of 2025 and will be charged again at the end of April since I only just caught this. I only had the proof of my initial purchase until the beginning of March (which was supposed to end at the beginning of the month, not the start), but it was t... read more
Im very pleased with the customer service and attention to detail that I received for my vehicle from ***** , **** and the entire staffs team work at the *********************** location which I had to visit on two different occasions this week . Im really happy this closest to my home and highly recommend it to everyone.
Business response:
Thank you so much for the positive feedback ******. We will be sure to share the great service that you received with the District Manager. Thank you for being the best part of Super Star Car Wash!
Ive been misled for the second time by a dishonest attendant who sold me $20 down and no payments until May, it was February and obviously too good a deal to be true. And today my wheel was damaged at the ******** location in *******. As I was entering the wash hoping for more guidance from the brown skin male attendant with thick blonde braids i heard a loud grinding noise followed by a crunch. Upon parking my vehicle at the was h I discovered that the outside edge of my left rear wheel had been ground down and bent in wher... read more
Business response:
Hi Mr. ******** we sincerely apologize for the frustration and the experience that you had regarding your claim. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We cordially request that you please submit your claim online by visiting *****************************************************************. Once received a Claims Representative will be assigned to. Within 72 hours you will receive a correspondence (please check your spam/junk folder). If you have a... read more
I would leave 0 stars if I could. These people are THIEVES!!! When you sign up for a membership at $25/month, they double charge you so I had $50 taken out of my bank account each month. They dont allow you to talk to a human to cancel your membership, and youre supposed to cancel via the website. But, even after I cancelled on the website, THEY CONTINUED CHARGING ME $50/month!!! I had to get my bank involved to stop future charges and I also filed a claim for all the double charges. DO NOT DO BUSINESS WITH THIS ************... read more
Business response:
We sincerely apologize for the frustration and the experience that you had ******. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. Please reach out to our **************** Team at ***************************** and provide your full name, location of the wash, last 4 of the cc being charged along with the *** of the vehicle. We look forward to assisting you. Thank you.
I was an unlimited customer of **********************. There wash and vacuum got to the point they would not clean the car. Their customer service is non existent. You can not contact a representative real time only through email. I canceled my membership in February but was still charged for that month. When I contacted SSCW about it through their website. I received a response SSCW-315662 ****** ******* asking for proof of canceled membership, which I provided. I sent an additional 5 emails trying to get a response. SSCW h... read more
Business response:
Hi *******, we sincerely apologize for the frustration and the experience that you had regarding your service request (SSCW-315662). Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We apologize for the frustration. The **************** Representative that you're working with will be reaching out to you with a resolution before close of business on Monday. We appreciate your patience. Thank you!
Horrible I had a membership for months went there the other day and none of the vacuums were working and it's not the first time. I went online to cancel and to complain and the response told me that vacuums are not part of my membership...25 dollars and that they are just a courtesy why would anyone go to a carwash and not expect vacuums however she did make a point of letting me know I did not cancel fast enough and would be billed ..that's okay...that was not my point but she was rude and has no customer service skills...... read more
Contacted them three times trying to cancel my membership and stop the monthly charges. I moved from ************* and a half years ago. I called and tried sending an email. They could not find my account, even though I gave them all the information they requested. I just sent another request.********* ****
Business response:
We sincerely apologize for the frustration and the experience ******. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We did receive your online service request ending in SSCW-XXX087 and it has been assigned to a **************** Agent who will be providing confirmation of the cancellation. Please check your spam/junk folder for the correspondence. We appreciate your patience. Thank you.
My vehicle was damaged by the car wash machine at this location (********* and **) on 1/21/2025. To date, no one has contacted me to discuss fixing my vehicle. *** opened a claim with SuperStar and Ive gotten nothing but the runaround. Im told they advised the store to contact me for weeks yet no one has contacted me. Ive emailed their claims **** multiple times and get the same response, theyve told the operations team to contact me ****. That doesnt seem to work because no one calls. I tried contacting the location directl... read more
Great car wash but I am double charged every month and no one will address it. I am done with these folks. Very poor management for sure. I have provided everything they requested and so far I am $60 in the hole from double billing. I will never ever get affiliated with them again.
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 675 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is closed now. It will open at 7:00 a.m.
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