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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
Location details
2675 W Jomax Rd, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Well first of all I went for a car ********** I started drying my car I had sooo many scratches on my car I was pretty upset n also my lower plastic panel on driver's side was out n which didn't pop back in right so now I'm driving around with damage to my new ************ ****** me off so I talked to one of the staff *********** showed him tha damage to my vehicle n says oh ya I see it well unfortunately there's nothing we can do about I was heated then says if I wld like to buy a membership tht covers ceramic coat n that w... read more
Business response:
Hi *********, we sincerely apologize for the frustration and the experience that you had regarding your claim. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We cordially request, if you haven't already, to please submit your claim online by visiting *****************************************************************. Once submitted a Claims Representative will be assigned and contact you using the email address on file. Please check your spam/junk folder for... read more
DO NOT go to Super Star Car Wash at *********************************************If they damage your vehicle, it doesnt matter how much proof you have, they will claim no responsibility and communicate terribly throughout the process.On Sunday, August 24, 2025, I filed a vehicle damage report after my truck came out of their wash with dark black marks and scratches on the roof. The on-site staff initially tried to wipe it off, claiming it was grease, but quickly realized it was real damage. They even showed me the security f... read more
Business response:
We sincerely apologize for the frustration and experience you had with your claim, *****. Our Leadership Team is vested in ensuring we create value through consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researchin... read more
***** this operation completely! Their tunnel track malfunctioned and damaged my car in April of this year. I immediately filed a claim through their corporate process, but they are non-responsive and are avoiding all responsibility for repairs to my car, despite their attendants on site at the time acknowledging that the track was faulty. They are evasive and irresponsible as they only provide one phone number for the entire national chain, which only has a voice mail system and instructions to access them through their web... read more
Business response:
We sincerely apologize for the frustration and the experience that you had regarding your claim (CLM-XXX093 *****. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. Your Claims Agent ***** has been alerted and will be providing you with an update before the end of the week. We appreciate your patience. Thank you.
The location on ************ in **** never has the rain x. The person presses a button on the screen and then none of the brushes hit the car. There is hardly a time when all the brushes or sprays are working. We sincerely apologize for the frustration and the experience that you had at our location. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that foc... read more
Business response:
We sincerely apologize for the frustration and the experience that you had at our location. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. The District Manager will be alerted to issues with the brushes and spray(s). We appreciate you bringing this to our attention. Thank you.
Went to SuperStar CarWash and asked the employee about cleaning the roof of my car from an exploded soda. I was told I needed to buy an "interior detail", and he sold it to me for over $250. When I went back to use the prepaid "interior detail", I was told that they would not clean the roof of the car, the WHOLE REASON I asked and purchased the detail. I was also told there is nothing they can do about it. I e-mailed corporate 3 times, and have not gotten any responses back. So basically I was lied to by the employee for the... read more
An employee assisting me at the entrance kiosk informed me that there was a "special price" and it was "for one month only." I could have unlimited car washes but only for the month of August. His information led me to believe the special price was in fact for one month. He did not say it would sign me up for continuous months at a higher price. It was definitely misleading. Attemps to cancel the membership using the on-line system were unsuccessful. Contact by their online system resulted ina reply that I would be contacted... read more
Business response:
We sincerely apologize for the frustration and the experience, Ms. ******* Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. We did receive the additional information that we requested, and your **************** Representative, ******, will resolve the request and provide you with confirmation of completion. Please check your spam/junk folder for the confirmation. We look forward to assisting you and thank you for your patience.
I went through this car wash for the first time. It ripped my passenger side wiper off and it was in the horizontal; brush. It then hit and broke my windshield and put to significant dents in my roof. They denied my claim. Saying my wiper came off too easy due to dry rot and sun damage. Last time I checked metal does not dry rot or has sun damage. They wont return calls or emails. This place is pathetic. I will be taking them to court. We sincerely apologize for the frustration and the experience that you had regarding your ... read more
I went through this car wash for the first time. It ripped my passenger side wiper off and it was in the horizontal; brush. It then hit and broke my windshield and put to significant dents in my roof. They denied my claim. Saying my wiper came off too easy due to dry rot and sun damage. Last time I checked metal does not dry rot or has sun damage. They wont return calls or emails. This place is pathetic. I will be taking them to court. We sincerely apologize for the frustration and the experience that you had regarding your ... read more
Ive been here a handful of times. Used to have the subscription and decided it wasnt worth it so I canceled. I just dont go enough to justify a monthly fee. The last two times Ive gone to buy the cheapest wash, Ive had the rudest attendants. They are very pushy about getting the subscription and when Ive kindly declined with sorry, no thanks, they act like Im just the dumbest person theyve ever interacted with. They will continue to heckle and push the subscription on me. When I continue to decline, even in a kind manner cue... read more
Business response:
We sincerely apologize for the frustration and the experience that you have had, *******. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. Your feedback will be shared with the District Manager. Thank you for being the best part of Super Star Car Wash!
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 752 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is closed now. It will open at 7:00 a.m.
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